SUMMARY

• Experienced (10+ years) Project and Account manager wif deep noledge of Telecommunications, Sales & Operations;
• Responsible for communication & contacts wif executives at multiple Tier1 customers. Headed more than 10 professionals in Agile and Lean Six Sigma manner for customer’s success;
• Track record of successful projects, achieved targets wif related personal feedback from clients. Great people management skills;
• Excellent communication. Passionate and accountable for the results;

PROFESSIONAL EXPERIENCE

Account Manager

Confidential

Responsibilities:

• Served as the bridge between the client and Confidential, direct liaison and relationship builder.
• Partnered wif client to assist in the creation of projects in order to solve business needs and issues from one side and was developing and fulfilling of Sales plans and quota from vendor side.
• Managed complete Opportunity Life Cycle: search, business development/presentations, opportunities log in SalesForce, response on RFIs/RFPs, follow internal Opportunity approval process and related coordination, offer preparation, budgeting/finance, tendering, offer defence, contracts preparation and conclusion, management over projects execution, quality assurance, revenue generation.
• Organized all related executive visits, presentations, demonstrations, trainings etc.
• Led organization to return company back into WLS (LTE Small Cells) business wif customer.
• Managed a team through a complete turnaround in Quality & CSAT (Customer Satisfaction Score) preventing customer from switching away from Confidential to upselling existing business .

General Project Manager

Confidential

Responsibilities:

• Operational Leader/ General Project Manager of the biggest customer account in CIS and Eastern Europe - Sistema/MTS. Managed operations, successful execution and customer relations wif Tier1 telecommunication companies MTS Russia, Vodafone Ukraine, MTS Armenia. Generated for the company yearly revenue of >65Mln USD heading a team of >10 Project Managers.
• Pre-sales (support in solution development, presentations and offer defence, budget development and sign-off, contract preparation, orders signature, orders anticipation)
• Post-sales (Program/Projects planning, risk management and execution in-line wif customer and contractual metrics, Delivery/Logistics management, Sub-contracting/Procurement management, Quality assurance and audits, Financial reviews, Cash flow planning, acceptance and invoicing, Reviews wif customer, Projects closure)
• PMO responsibility (Organizational and process set-up, hiring/firing, coaching and training; assignment on projects, Gates and Milestones planning in-line wif company instructions, Processes improvement, Escalations and conflicts resolution etc);

Confidential

Leadership

Responsibilities:

• Wifin 2011-2015 my Customer Program achieved all yearly Program Execution/CSAT/Financial/Sales support targets;
• Improved CSAT (Customer Satisfaction Score) significantly by converting of organizational weaknesses towards strengths (turnaround wif supply chain + logistics and projects execution; total recovery in MTS Call Center business) that was recognized by customer Quality supplier of the year 2013 Award;
• Successful and on-time introduction and roll-out of IP backhaul program wif MTS (>3000 IP nodes) named Top3 EMEA Projects and awarded by Confidential - Confidential ;
• Optical program execution (~60 projects wifin 6 years) organizing nodes and communication via optical fiber lines thru whole Russia from West to Far East;
• Genesys Call Center (Biggest Call Center in East Europe, 77mln subscriber base) successful virtualization, on-time and wifin a budget introduction of new features like automated speech recognition, automated voice call-back, workforce management etc. All actions were done following Agile principles and wif constant improvement nature in order to reach compliance wif ITIL methodology that was not in place before;
• Legacy GSM and CDMA Program execution covering more than 10k sites/nodes wif related HW&SW modernization;
• Number of other successful projects including commercial introduction of new techno s like IP/Optics 100G, Wireless Small Cells;

Confidential

Chief Operations Officer

Responsibilities:

• Organizational preparation for TUV Audit in 2010 and successful certification ISO9001/TL9000 (first in Confidential - Confidential worldwide wifout remarks);
• Maintenance and modernization/extension of CDMA (overall 900 sites) and GSM (overall >5000 sites) networks of MTS Ukraine;
• Maintenance and modernization/extension of Kyivstar network;

Program Manager

Confidential

Responsibilities:

• Intellecom (Giraffe) wireless data provider; iCON Communications wireless data provider;

Project Manager

Confidential

Responsibilities:

• First commercial WiMAX RevE project in CIS (WiCOM);
• Trials and testing wif two operators in Ukraine;
• Managed successful on-time launch of VTEL Georgia (Maximali) wireless data provider in Georgia, Dec. 2008;

Technical Project Manager

Confidential

Responsibilities:

• Technical Project Manager, accountable for all technical aspects of Radio network development, Operation and Maintenance of Tier1 telco UMC (Ukrainian Mobile Communications);

O&M Engineer

Confidential

Responsibilities:

• Engineer of Network Operations Center, responsible for all maintenance and roll-out NOC actions, KPIs, faults investigation at Tier1 telco UMC (Ukrainian Mobile Communications);