SUMMARY

• Former head of the Confidential Northeast QA/Testing Competency for over 16 years leading QA (Planning, Analysis, Design, Construction Testing and Implementation) and Testing (SIT, UAT, Performance and Post - implementation) initiatives for diverse industries including Telecommunications (IVR, VOIP, IPTV, HSIA), e-Commerce (Responsive Design), Banking (Margin, Credit), Brokerage (Stock, Reinsurance), Insurance (Property, Casualty, Claims), Utilities (Electric, Gas), Retail (Sales, Fulfillment, SAP Backend) and Healthcare (Affordable Healthcare Act, Hospital, Pharmaceutical) often directly consulting with the Business Analysis and Development groups to examine viability of Business Requirements.
• Experienced at leading entire SDLC teams engaged in new applications, enhancements and change requests and has broad experience in Confidential methodologies (Waterfall, Agile, ALM, Scrum) and Tools (Rational Suite, HP Suite and Segue Suite). Successfully led teams of up to 30+ onsite and off-shore resources working on multiple, simultaneous complex projects to mitigate identified risks and meet aggressive software delivery schedules using an industry best practices hands-on approach, participating in requirements and code analysis and writing SQL queries to mine for test data.
• Conducted in-person presentations for Confidential client executives worldwide.
• Experienced in planning, budgeting, forecasting, resourcing and scheduling software releases to satisfy technical and functional requirements.
• Successfully organized a Testing Center of Excellence that ensured testing spaces were included through all areas of the SDLC landscape.
• Very hands-on and actively participates with the team to assure that processes, procedures and artifacts meet enterprise and industry standards.

TECHNICAL SKILLS

• Project Domain: Project Management, SDLC, Business Analysis, QA and Testing
• Hardware: Confidential Mainframes and PCs, Compatibles, Apple
• Operating Systems: MVS/XA, VM/CMS, OS/2, Windows 95/98/2000/XP/NT, MS - DOS, iOS
• Computer Languages: PL/1, COBOL, COBOL 2, FORTRAN, JAVA, SQL
• RDBMS: DB2, TOTAL, DBCS, IDMS
• Tools:: SQL, Rational Suite, HP Suite, Segue Suite, MS Office Suite, Websphere Content Manager, Verify, UVATS, CMVC, Endevor, SQL, Selenium, Cucumber, MS Office Suite

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst / Testing Manager

Responsibilities:

• Leads The Requirements and Testing Team in providing oversight to the testing of Commercial Off The Shelf Software (COTS) for Confidential initiatives including PSAC1, Tech Refresh, Radio Communications, etc.
• Participates in the Planning sessions of forthcoming initiatives
• Leads the Business Analysts in generating Use Cases for the Text-to-911 applications
• Leads the Creation of the Request For Proposal for the Next Generation 911 applications
• Liaises with Vendors to organize increasingly comprehensive testing of their product
• Creates Test Strategies, Plans, Scenarios, Cases and Scripts, etc. as needed
• Chairs the Test Review Board to triage defect severities
• Deals with day-to-day decision making regarding resource allocation and assignment
• Represents the entire Team in project enterprise meetings
• Conducts presentations to and including the Commissioner
• Performs special projects and initiatives as assigned

Confidential

Lead Analyst

Responsibilities:

• Administered the Rational Suite of tools for Confidential applications using multiple browsers (IE, FireFox, Chrome)
• Recommended processes and procedures on the use of the Rational Suite of Tools (RTC, RQM and RFT), customized for the specific needs of each Application Under Test
• Created Regression Test Beds (re-usable test cases, JAVA test scripts and test data using SQL scripts to query the DB) that can be used for Production Applications in future iterations
• Developed re-usable Test Harnesses using the Rational Suite of tools
• Organized a standard model for the use of the Rational Suite of Tools for .NET applications

Confidential

Test Lead

Responsibilities:

• Test Lead for the Confidential Signature Card e-Commerce website that allowed Co-ops (Visa, MC, etc.) to access customer information and payment constraints
• Created Test Approach, Strategy and Plan for the Systems Integration testing simulating the flow of transactions to and from the Co-ops
• Organized the Global Test Team from resources that had specific skills in Tandem, Oracle SQL, etc.
• Co-ordinated with the other projects sharing the same QA environment to schedule tests to avoid impacting con-current testing activities
• Reported test status to upper management

Confidential

QA/Test Manager

Responsibilities:

• As Managing Consultant, was assigned to lead QA and test teams for a diverse group of clients supporting business and customer functional testing initiatives through all the phases of the testing Lifecycle.
• Created client deliverables such as Business Requirements Specifications, Functional and non-Functional Specifications, QA Procedures and Standards, Risk Assessments and Mitigation Plans, Contingency Plans, QA and Test Artifact Templates, Test Approaches, Strategies, Plans, Scenarios, Results and Traceability Matrices.
• Created and managed project plans, schedules, and budgets, monitored adherence to federal, state and industry regulatory mandates and tracked milestones to report test status working with the Confidential technical teams to deliver solutions on time and within budget.

Confidential

QA/Test Manager

Responsibilities:

• QA/Test Manager for the Plan B+ Program, an e-commerce website for Confidential products and services
• Organized a Testing Center of Excellence for all company-wide application testing
• Created Test Approach, Strategy and Plan for the Systems Integration Testing of the remaining functionalities that were still being hosted by Confidential to transition completely over to Confidential
• Used SQL queries to mine data from the production database to satisfy test conditions
• Simulated and tested website content creation via Confidential Websphere Content Manager
• Developed re-usable Test Harnesses using the Rational Suite of tools
• Scheduled test activities using MS Project using work breakdown structures for 2 onsite and 5 offshore testers
• Conducted JAVA code analysis to determine possible failure points
• Reported test status to upper management

Confidential

QA/Test Manager

Responsibilities:

• QA/Test Manager for the Horizon Program, a multi-year IT Transformation program to modernize the System i-based central reservations system, Enterprise 2000 (“E2K”) and manage the associated Business Change Management implications
• Created Systems Integration Test Approach and Test Strategy client deliverables.
• Created the MS Project work breakdown structures for test activities for 3 offshore testers
• Created document that elaborated on the use of the Rational Suite of tools

Confidential

Business Analyst - QA/Test Manager

Responsibilities:

• QA/Test manager for the (Florida Safe Families Network) FSFN Application, a child-abuse protection program
• Utilized Rational Focal Point for analyzing and collectively managing a group of current or proposed projects
• Conducted Business Case analysis for the use of Rational Functional Tester and Rational Performance Tester for automation testing
• Organized the Systems Integration Test Team of 5 onsite and 5 off-shore resources
• Developed the Master Test Plan and Strategy as well as guided the test Team on the creation, development, execution and defect tracking of Test Cases using the Rational Suite of tools
• Administered Rational Team Concert to bridge to the client’s existing HPQC set-up using BLD OLC
• Used SQL to procure testing data from the production DB, querying the resulting results in the test DB
• Utilized Greenhat for application virtualization with assistance from Infrastructure Team
• Conducted client demonstrations on the efficiency and applicability of using the entire suite of Rational Tools to fully integrate Requirements, Detailed Design, Test artifacts and Defects for complete Traceability
• Utilized Unisys Software-as-a-Service (SaaS) platform for role-based policy management, provisioning and compliance monitoring of mobile devices
• Created the MS Project scheduling for test activities
• Served as Testing Advisor for the client stakeholders
• Worked with client and PMO Leadership Team to track and monitor Confidential test phases

Confidential

QA/Test Manager

Responsibilities:

• Developed the Master Test Plans for the Systems Integration, User Acceptance and Performance testing of the Health Benefit Exchange application, a State-sponsored program for the Federally mandated Affordable Healthcare Act
• Created pilot application for the use of Rational Quality Manager as the artifact repository and defect tracking tool with 2 testers
• Crested a Test Data Warehouse which served as a substitute for the Production DB
• Advised Chief Technology Officer on Automated Regression Testing using Best Of Breed tools

Confidential

QA/Test Manager

Responsibilities:

• QA/Test Manager for the SAP NgA Transition Project which replaced the in-house payroll system with an Confidential developed customized application
• Developed Client Test Deliverables such as Test Approach, Test Strategy, Test Plan for all phases of the Testing Lifecycle, i.e., Systems Integration, End-To-End, Regression, Parallel and User Acceptance Testing
• Facilitated the usage of HP-QC test repository and defect tracking tool
• Prepared Weekly Test Status Summary Report for client CIO
• Tracked testing progress of 4 testers, risks and issues and developed mitigation plans in tandem with client stakeholders
• Enforced adherence to client Quality Standards and Processes
• Worked with and supported other project work streams to develop Business Requirements

Confidential

Test Manager

Responsibilities:

• Test Manager and managed 17 offshore test team members at the Bangalore and Calcutta Confidential Delivery Centers for the Regression Testing of the Sales Commissions application for Confidential sales associates
• Served as Test Automation Engineer for the Rational Suite of Tools
• Developed customized manuals for testers with examples of JAVA code for usage of Rational Functional Tester to automate manual JAVA test scripts
• Conducted classes on the use of Rational Quality Manager and Rational Team Concert, Rational Functional Tester and Rational Performance tester for the globally distributed test teams that handled regionally based sales commission applications for the U.S.A., EMEA (Europe, Middle East and Africa), Japan, India, Southeast Asia, Greater China Group and Latin America
• Monitored Defect Tracking and Resolution using Rational ClearQuest
• Prepared Regression Testing Status Reports for the Regional Executives

Confidential

Test Manager

Responsibilities:

• Acted as Test Manager of the Integration Test Team for the Confidential Project
• Created Test Strategy, Master Test Plan and Test Project Plan for the ETL Datastage solution
• Guided the Test Team
• Configured and implemented ClearQuest for defect tracking, monitoring and resolution
• Reported on test progress of 3 to Confidential Senior Management

Confidential

Business Analyst and Test Manager

Responsibilities:

• Created Use Cases from Stakeholder specifications
• Wrote and executed JAVA test scripts for manual Functional and Non-Functional Test Cases for an Online e-Commerce advertising campaign
• Created and monitored defects using MS Excel thru final resolution
• Created testing PowerPoint tracking reports for project executives

Confidential

Test Manager

Responsibilities:

• Managed the Non-Functional test team of 15 testers for the SmartMeter 1.0 project which replaced analog meters with ones that continually communicated usage patterns to better adjust the per kwh (kilowatt hour) billing depending on demand
• Wrote the Master Test Plan and Test Strategy Guided and participated with the test team in writing Performance, Security, Failover, Back-up and Disaster Recovery test scenarios and test scripts, written in JAVA on the Rational Suite of tools
• Created defect tracking and monitoring reports for client executives
• Tracked and reported on the resolution of testing-related problems and issues

Confidential

Test Lead

Responsibilities:

• Wrote the Test Strategy and Detailed Test Plan using MS Word for the backend batch processes for the Property and Casualty applications
• Guided 5-person test team in writing manual end-to-end system integration and user acceptance test scripts
• Created MS Excel and PowerPoint reports for project executives
• Tracked and reported on the resolution of testing-related problems and issues

Confidential

Test Lead

Responsibilities:

• Acted as Lead of the Integration Test Team composed of 5 testers for The Confidential Routing project to replace the current logical and physical architecture of the Confidential program, with a virtual environment hosted by Confidential and to reduce overall Average Handling Time (AHT) by call-center agents.
• Configured and implemented ClearQuest, a defect tracking tool
• Tracked and monitored defect resolution
• Reported on test progress to senior client management

Confidential

Business Analyst - Test Lead

Responsibilities:

• Identified Risks and recommended mitigation plans
• Implemented procedures and guided the team in developing Master Use Cases and Test Scripts from the Business Analyst developed Use Cases
• Created Class Diagrams for the structural representation of the system and the domain concepts traced back to the use cases.
• Created the Test Strategy and Master Test Plan
• Devised a defect tracking mechanism using MS Outlook, a non-testing specific tool
• Conducted testing triage for defect resolution
• Reported on test progress to senior SBC management

Confidential

QA/Test Manager

Responsibilities:

• Led, estimated, budgeted, staffed and managed 7 large testing mostly batch insurance projects (Claims, Property, Casualty, Life) simultaneously with 30+ onsite and off-shore testers to deploy new coverage products on the market or enhanced upon existing ones
• Enforced strict adherence to CMMI and SDLC methodologies as well as government mandated HIPAA standards
• Scheduled migration of releases to ensure seamless operation of interfacing applications
• Determined performance gaps with other applications impacted by the Confidential projects
• Conducted testing triage for defect resolution using HPQC
• Reported on test progress of all projects to senior Confidential management