Project Manager Resume
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Philadelphia, PA
PROFESSIONAL EXPERIENCE:
Confidential, Philadelphia, PA
Project Manager
Responsibilities:
- Server 2012 and 2016 Planning, Installation and Deployment
- Server 2008 and 2003 Support and Maintenance
- Cloud Backup and Disaster Recovery Planning
- Maintained Active Directory
- Enterprise Firewall Setup and Configuration
- Microsoft Hyper V Configuration, Installation and Administration
- Site to Site VPN Setup and Configuration
- Networking LAN/ WAN Troubleshooting
- Acronis Backup and Administration
- Microsoft Server Backup Administration and Configuration
- Setup Remote DVR Viewing through Corporate Firewall
- PC Hardware Troubleshooting
- Enterprise Custom Software Installation and Troubleshooting
- User Training and Documentation
- Installation and configuration of Cisco AeroNet 1400 series
- Proficient in Windows OS XP - Windows 8
- Handheld device Support
- Knowledgeable in all current mainstream mobile OS’s
- Network Planning and Documentation
- Intuit Quickbooks Administration
- Hardware Procurement
- Proficient In Sonic Wall Firewall Administration
- Proficient at all Office Suites and Modules
- Configured and Installed Server 2012 New Domain controller and file server in Microsoft Hyper V environment.
- Setup New Remote Site, with proper networking equipment and Configured a Point to Point VPN for end users to have constant connection to main site.
Confidential, Eugene, OR
IT Consultant
Responsibilities:
- Remote Technical Support
- LAN / Network Troubleshooting
- PC Software and OS Troubleshooting
- Website Administration
- Search Engine Optimization
- Social Media Management
Confidential, Philadelphia, PA
Desktop Support
Responsibilities:
- Maintained Active Directory
- Network/LAN/WAN Troubleshooting and Support
- Microsoft Server 2003 Configuration/Installation/Troubleshooting
- IP & TDM Telecom Network Support and installation
- PBX Support
- Exchange 2007 Administration
- SharePoint 2007 Administration
- Custom Application Support and Troubleshooting
- Desktop and Laptop Hardware Troubleshooting in a Windows XP Environment
- Polycom VTC support
- Knowledge and troubleshooting of MS Office 95 - 2010
- Custom and off the shelf application support
- Installation and Configuration of Cisco Switch’s
- Site Management: Knowledge of all Systems and Site Specific Process’
- Documentation and Planning for Systems Implementation
- Created End User Documentation to Increase User Proficiency
- Knowledgeable in Symantec Ghost
- Sole Support Representative at a Remote Site Supporting over 150 users
- Remote User and Phone Support as well as Desktop Support
- VMWARE ESX Server maintenance, planning and Administration
- Citrix experience
- Proficient in Windows XP, Vista and Windows 7
- Handheld devices, mobile computer/tablets support
Confidential, Princeton, NJ
IT Professional/Desktop Support
Responsibilities:
- Provided IT Support for Over 500 Employees Worldwide
- Nortel VPN and RSA Token Maintenance and Troubleshooting
- SMS Server Upkeep and Use
- LAN & WAN Management and Support
- Proficiently Installed and Troubleshot Lotus Notes 6.5.4 - 7.0.3
- Operated Polycom VTC
- Troubleshot Blackberry Devices
- Wired Cisco 7000 series switches
- Maintained Active Directory
- Troubleshot Cisco Wireless Access Points
- Extensive Knowledge and Troubleshooting of MS Office Suites
- PC Hardware Troubleshooting and Problem Resolution
- Installation and Troubleshooting of Custom Software as well as Off-the-Shelf Software
- Knowledge and troubleshooting of MS Office 95 - 2003
Confidential, Hatboro, PA
Help Desk Technician
Responsibilities:
- Managed and Operated Help Desk Supporting over 120 End Users
- Planned Systems Setup as well as Hardware Troubleshooting
- Sole Systems Monitor ensuring all AS400 and SQL database jobs ran error free
- Used Active Directory in MS Server 2003 and 2000 environments
- Logged, tracked, and identified trends in Help Desk trouble tickets
- MS MOM training and experience
- Assessed, evaluated and selected Help Desk Software for purchase and installation based on environment and budget