SUMMARY

• 8 years of International Project Management and technical lead experience consisting of successful deployment and production support for projects and programs involving processes with a high degree of technological integration, implementation according to PMI & ITIL standards, utilization of standard change management processes and adherence to the PMI ethic codex.
• Several years of International Production Support experience in the financial and insurance sectors.

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Estimate user histories to create a development plan based on agile methodology using Rational Team Concert to track the project plan, source control, defect tracking, built management, etc.
• Construction of functional design and technical specifications for different projects, using use case diagrams, components diagrams for high level design and class diagrams, sequence diagram for low level design.
• Coordinate face to face meetings with developers, testers, analysts, java architects and any other team members in order to facilitate the communication to discuss things that needs team attention.
• Coordinate the different testing phases of the project like SIT, UAT, OAT and post implementation and tracking defects using Quality Center.
• Management several IT projects using agile methodology for retail banking and wealth management business line, estimating costs and resources.
• Provide support to business users for clarifying and complete user histories and product backlog.
• Tracking project plans using Clarity PPM.
• Present changes and projects in CAB senior to get approvals.

Confidential

Position Project Manager/ IT Coordinator

Responsibilities:

• Provide support and troubleshooting for installed applications by applying technical knowledge that follow established procedures and standards
• Working closely with IT Operations team to provide support for production incidents.
• Engage application support and development resources as appropriate to help resolve severity one issues.
• Prioritize all other issues in backlog with business and IT stakeholders. Engage application SMEs as necessary
• Working with global and local Quality team and develop an action plans for any repeated problems in production
• Analyze the current state of production software application and identify opportunities for improvement
• Actively participate in the development, implementation and management of action plans for escalated customer and critical priority issues
• Evolve existing support tools to automate repeatable support processes, streamline operations, expand customer services and facilitate reporting of support metrics. This includes evaluating and recommending new tools where appropriate
• Creation of knowledge base solutions and documentation for key technical support topics
• Own post production defects and work with application development teams to ensure appropriate priority is assigned to resolve issues in coordination with development area
• Work with IT and Business to define service level objectives and expectations and create a culture of continuous improvement
• Create metrics based reports and dashboards which provide visibility and awareness of application support activities to seniors
• Ensure team compliance with all IT policies and procedures.
• Working with our Application Development team, vendors and PMO to plan, implement, and test new releases into our production systems environment.
• Creation and coordination for off - hours and weekend support rotation schedules.
• Providing leadership and guidance to plan, hire, coach, motivate, and lead staff to their optimum performance levels and career development teamworking
• Handle administrative responsibilities such as scheduling, time sheets, resource management, and annual reviews, DRP.

Confidential

Project Manger / Technical Leader

Responsibilities:

• Implementation of projects for Retail Banking and Wealth Management like Risk Based Pricing,Consumer Loans phase II, II and IV, Payroll and top up.
• Create the high level and detailed plan for the different projects
• Estimate and assign resources for the different projects.
• Present the projects goals with IT internal areas such as IT Security, Capacity Planning, IT Architecture.IT Operations, Production Support and different senior levels.
• Monitoring and controlling risk.

Confidential

Delivery Project Manager

Responsibilities:

• Request detailed estimations to the provider RSTN in order to fulfill user’s requirements.
• Review and estimated high levels requirements for the user for private business insurance.
• Gathering requirement s from different stakeholders including external teams.

Confidential

IT Technical Leader

Responsibilities:

• Responsible of two core Confidential systems PSSW and LEAP (branches & credits).
• Attention to and solution of incidents
• Performance improvements
• Stabilization of credits application in production environment
• Analysis of performance metrics

Confidential

Development Project Manager

Responsibilities:

• IT project manager for projects of LEAP application under the RBPM methodology such as:
• Integration of CRM to the credit system Phase 1.
• Integration of CRM to the credit system Phase 2.
• Implementation of credit lines thru ATM.
• Implementation of credit lines thru PIB and CPN.
• Knowledge of applications like KRONER, HOGAN, PSSW etc.
• Analysis of new technologies and architectures.
• Implementation of new JAVA Technologies for the OS/390 platform like Web Services and JMS.
• Design of interfaces to connect platforms like UNIX Mainframe, Tandem Mainframe.
• Contact with international suppliers like IBM to solve and control production problems.

Confidential

Junior/Senior Development Analyst

Responsibilities:

• Analysis and programming web applications based on CGI, JAVA, COBOL, DB2.
• Knowledge of execution services framework, R2 standards.