Principal Consultant Resume

SUMMARY

A diversified project management, training and development professional. Trained and skilled in project management, instructional design and training delivery. Industry experience includes defense contracting, federal government, wireless communications, customer service, non - profits, and education. Demonstrated ability to manage, conceptualize, design and deliver improved organizational development processes.

PROFESSIONAL EXPERIENCE

Confidential

Principal Consultant

Responsibilities:

Counsel, train proprietary software systems, and provide resources to both federal and non-federal employees, supervisors, and managers to assess skills and competencies; identify opportunities for training and development; and prepare development plans
Develop and conduct quality training programs in multi-functional areas, including (SAP, PeopleSoft & Leadership/Management Development)
Interview developers and other subject matter experts to create detailed proprietary software training manuals
Develop project scope statements and detailed requirements specifications for each project

Confidential

Client Delivery Solutions Manager

Responsibilities:

Managed instructor-led, virtual, and proprietary online course customization projects based on requirements provided by clients and the business development team
Managed projects in a virtual and global environment including managing scope, cost, and schedule; managing stakeholders, and managing changes as appropriate
Created project management and legal documents including but not limited to Statements of Work, Letters of Engagement, project charters, and project plans
Ensured instructional design of proprietary course materials was sound and met client requirements
Managed contractors as needed, including trainers, subject-matter experts, graphic artists, editors, curriculum developers and instructional designers
Conducted course development and pre and post needs assessments
Facilitated stakeholder relationships throughout the course customization project lifecycle, including appropriate communications with external (clients, vendors, contractors) and internal stakeholders (e.g., business development managers, executives)
Provided course development product and process knowledge through formal and informal presentations to business development, program managers, clients, and prospects

Confidential

Senior Consultant

Responsibilities:

Functioned as overall change agent within WHS and with WHS’ external customers and stakeholders to communicate business process improvements and program/project status
Oversaw all organizational change management and communication activities for project
Reviewed submitted Change Request Forms; classified requested changes; approved or disapproved requested changes; recorded change request decisions; and, directed the implementation of authorized changes
Facilitated communications and developed appropriate communication vehicles for upward and outward communication
Established ongoing communications to gain internal buy-in and to communicate the overall status of the project and for managing issues and risk on a timely basis