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Business Analyst Resume Profile

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Professional Summary

  • I am a senior level IT Management professional and have worked at all levels of the application development side of IT. I understand the work from the ground up and have managed application development in the traditional SDLC and Agile methodologies. I have an unwavering focus on delivering what the business needs and making sure that the groups reporting to me align to that with a very strong customer service focus. At my core I continually strive to deliver healthy applications that meet the customer's business needs today and in the future. When dealing with customers my approach fosters a natural partnership and trust which has allowed continued success through the strong relationships. As a member of the IT Leadership Team I created and foster very collaborative and open relationships with my peers, team members resulting in successful partnerships to deliver the business needs.
  • Over 15 years of experience in Information Technology, as a Manager, Program Project Manager, and a Business Analyst
  • Managed direct reports and their teams of up to 125 consultants
  • Knowledgeable in a broad range of ERP applications ac cross multiple industries including Banking, EDI, Automotive Manufacturing and Assembly, Customer Service, Relationship Management, Membership, Food Processing, Mechanical Contracting, Payroll and Accounting, Confidential.
  • Experienced with Agile development
  • Experienced at working in committees to define and implement standard SDLC and Requirements Management processes at several Project Management Offices PMO
  • Experienced with cost analysis and earned value methods

Work Experience


  • Manage Project Managers, Resource Managers and Project Teams to forecast capacity and delivery 10 million dollars.
  • Manage the Executive Steering Committee
  • Responsible for cost analysis and reporting status
  • Manage the impact of change in plans and demands on delivery teams with the business
  • Responsible for the planning, defining, and of a Windows 7 deployment over 8000 workstations - Program Budget 5.7 million dollars.
  • Developed a set of Project Management Metrics related to work completion of the business readiness
  • Acts as the liaison between all members of the greater team including client employees, on and off shore design and development, quality assurance and upper management
  • Managing vendor solution provider contract and teams
  • Operates in the capacity of Program Manager for Test Data Management
  • Acts as the liaison between all members of the greater team including client employees, on and off shore design and development, quality assurance and upper management
  • Developed a set of Project Management Metrics related to work completion of the client education of application functionality
  • Program Budget 6 million dollars.


Confidential Coordinator/Project Manager Confidential

  • Operates in the capacity of Program Coordinator and Project Manager for multiple projects
  • Manage pilot activities with customers to achieve early adoption of products
  • Leads the activities related to defining the business requirements for transforming commercial internet banking into web based applications
  • Acts as the liaison between all members of the greater team including client employees, on and off shore design and development, quality assurance and upper management
  • Manage vendor relationships and tasks that are project specific
  • Responsible for the planning, defining, and managing Commercial Internet Banking, Billing, Reporting, Data Warehouse, and Remote User Emulation business systems
  • Acts as Program Manager/Coordinator to consolidate BA artifacts into release presentations for the internal QA, support and external customers
  • Developed a set of Project Management Metrics related to work completion of the client education of application functionality
  • Define a repeatable processes that organizes the functionality demonstrations to Off-site customer of the product for quarterly application releases
  • Responsible for cost analysis and reporting status
  • Average annual budgetary responsibility 1.2 million dollars.


Project Manager / Business Analyst Confidential

  • Responsible for project management on a variety of small to medium sized application and process improvement projects with direct Business Analyst and Customer Interface responsibility Total. Systems supported included Cash Management, Membership, Publications, Data Warehouse Interface, Travel, Address Cleansing, Emergency Road Service Delivery and Compensation, Commission, and Membership Retention,
  • Responsible for meeting HIPPA, VISA, SOX, OFAC and Patriot Act compliance,
  • My major responsibility was to for teams to perform quick and efficient small to medium size enhancements and package upgrades.
  • While my responsibilities were in business applications, most of the work involved soliciting support from the infrastructure group, vendors, and forming cross functional teams.
  • Direct report 12 and a maximum Project Budget 1.6 million dollars.


Confidential Manager/Project Leader/Business Analysis Confidential

  • Responsible for the management and support of over 120 Professional Service Staff members valued at 12.5 million dollars of revenue.
  • Duties included direct client interface, performance reviews, salary evaluations, and support for human resource issues.
  • Functioned as a Project Manger/Project Leader and/or Business Analyst for automotive clients generating 170,000 revenue per year.
  • Participated in multiple client steering committees to define repeatable business processes for software development.


Confidential Project Leader / Business Analyst

  • Office Automation Coordinator/Systems Liaison responsible for the rollout of COE at a manufacturing plant with over 250 desktops in Engineering, Material Handling and Finance.
  • All of these applications resided on the plant floor of a manufacturing plant.


Project Leader /Business Analyst

Responsible for the support of the Proof and Transit System and all design changes which impacted any and all inbound financial transactions and their application to the appropriate client's account. One major accomplishment was the application of new banking laws to allow a centralized balancing, which resulted in improved resource utilization of 5.6 million dollars.


Project Manager

Responsible for a team of 3 to install and support vendor software for the Milk Products Division with an annual budget 1 million dollars.

IT and Business Training

HTML, JAVA, ORACLE Upper Case Process and Data Modeling, Unix Utilities and Commands Ii, DOS, Windows, UNIFACE Application Design and Development, DB2 Application Development, REXX/CList, COBOL, Visual Basic, Advanced MS Excel, IMS, DMSII, JCL, WFL, Novel Netware, ITIL certification training, ITIL Best Practices webinar, PMO 2.0 webinar, Supervisory Skills, Problem Analysis and Decision Making, Facilitating Skills, Project Management, Project Management Budgeting And Communications, Project Management Cost Analysis and Risk Analysis, Process Engineering, Managing Change, Workbench Fundamentals for Managers And Project Managers, Requirements Management, Capability Maturity Model, Project Management Best Practices, Leading Difficult People, Situational Leadership, Joint Application Design JAD , Rapid Application Design RAD , Balancing Waterfall and Agile Methodologies

Skill Inventory

  • Windows - MS Office, Project, Word, Excel, Access, Visio, Visual Basic, UNIFACE, Magnetic Stripe, Bar Coding, HTML, JAVA
  • IBM Mainframe JCL, FTP, COBOL, IMS, DB2, REXX/CLists, Bar Coding,
  • Unix Terradata, ORACLE, Command/Shell programming
  • Platforms IBM Mainframe, UNIX, PC, and AS400.
  • PM tools - internally grown by a corporate PMO Office, Workbench and MS Project

Business Application Knowledge

Membership, EDI, Banking, Automotive Manufacturing and Assembly, Sales and Service, Energy, Lockbox Check Processing, Credit Card and Check Payment Processing, Inventory and Control, Purchasing, Material Tracking, Injection Molding, Automatic Storage and Retrieval, Customer Relations, Customer Service, Call Center, Emergency Road Service, Postal Processing, Cell Analysis, Quality Assurance, Tank Calibration, Compensation, Commission and Incentive Programs, Accounting, Finance, Investment, Process Improvement, Business Partner Integration

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