Independent IT Support Consultant, Resume, Miami, Fl, - Hire IT People

SUMMARY

Quality - focused IT professional with 9 years of experience as an IT Support Engineer, specializing in teh hospitality industry.
Furthermore, including 6 years as a project manager.
Productive self-starter with a strong work ethic, consistently achieving goals. Effective communicator.

TECHNICAL SKILLS

Fidelio/HIS/SMS PMS,
Micros 8700 POS,
Avaya Definity PBX,
Fluent French,
Win 7/Vista/XP/2000,
Win 2008/2003/2000 Server,
MS Office Suite,
Cisco,
Firewall Technologies,
Active Directory,
Security Policies,
Clustering,
Hyper-V,
VMware,
TCP-IP,
DNS/DHCP,
HEAT,
Remedy,
ITIL,
LAN/WAN,
VPN,
Remote Desktop,
Blackberry Ent,
Citrix,
Disaster Recovery,
Backup Strategies,
HTML,
T-1,
WLAN,
Cat5 Cabling,
Telephone Cabling,
Norton/MacAfee,
AVG,
Web-Sense

PROFESSIONAL EXPERIENCE

Independent IT Support Consultant

Confidential, Miami, Fl

Responsibilities:

Systems Design, Implementation & Maintenance - Designed, implemented and maintained teh system infrastructure for Teh Bentley Hotels. Teh system included seven Windows 2012 servers, 30 Windows XP workstations, 10 Ricoh laser printers, HP backup autoloader, Cisco Pix firewall and Cisco Clyst switches, fiber connections between remote sites. Wireless network with IP3 Gateway and 45 Cisco Aironet 1200 access points.
Customer Support & Satisfaction - Achieved high level of customer satisfaction throught, methodical approach to problem resolution, with majority of issues resolved on a timely basis.
Remote Support - Enhanced remote access support through installation and configuration of VPN, Remote desktop, PC Anywhere.
Project Management - Directed many projects for teh Bentley Hotels including PMS implementation, multiple property wireless infrastructure installation and new software implementation.
IT Purchasing - Advised and managed all IT related purchasing. Negotiated contracts and developed relations with several IT related vendors.
PBX System Consolidation - In charge of project which consolidated PBX, call accounting and voicemail systems across two sites.
Phone System Maintenance – Conducted all hardware and software maintenance, system changes and problem resolutions on Avaya Definity PBX system at teh Bentley Hotels.
Wiring Projects - Directed all and voice wiring expansion projects. Conducted all wiring troubleshooting and repairs in offices and guest rooms at teh Bentley Hotels.
Client Needs Fulfillment - Consultation to meet specific client needs based on Finance and Budget structure. RFP (request for proposals) and contract writing for new and existing clients to meet technology needs.

Regional IT Specialist

Confidential, Miami, Fl

Responsibilities:

POS System Implementation – Implemented and maintained a substantial POS system infrastructure for new nightclub and restaurants.
Expanded background noledge in Windows, Ethernet cabling and Fiber Optic, Disaster Recovery Planning, Property Management Systems and Exchange implementation and configurations.

We provide IT Staff Augmentation Services!

Independent It Support Consultant, Resume

Miami, Fl

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