SUMMARY:

• An experienced IT Project Manager in the fields of strategic management, marketing strategy and digital strategy
• Extensive experience in leading and managing Development, Infrastructure & QA efforts for a particular application from start to finish
• Experience in identifying the key opportunities and/or challenges in a business
• Driving projects that lead to radical digitization and improving customer experience.

CORE COMPETENCIES:

• Account Management | Business Development | Business Intelligence | Change Management
• Data Analysis | Data Integrations | Data Modeling | Data Warehousing
• Database Design | Web, Client - Server, Mainframe | Risk / Issue Management
• Program / Project Management | Planning/Budgeting/Tracking/Estimation | Process Improvement

TECHNICAL SKILLS:

Applications: Insurance, Banking, Health Care, Oil/Gas, Manufacturing/Distribution, Financial Services, Retail Industries, Marketing, Credit Card, Loan processing

Mainframe / Web Services Software: IBM Cobol/Cobol 11, Pl1, ALC, Markiv, Alpha 16 Assembler (ATM ALC), Rpg, SAS, Eztrieve, Focus, Natural, Xpediter, CICS, TSO/ISPF, LCCF, Roscoe, Wylbur Unix, OS/VS2, QMF, Spufi, Data expert, Endeavor, NDM (Network Data Mover), Panapt, Librarian, Syncsort, Imsxpert, Utilities, TSO, JCL, ISPF, CA7, WebSphere, Portal, AIX(Unix), JAVA, PHP, VB.net, Visual Studio, JScript.net, c#, C++, Perl, Python

Database: Ideal (Datacom DB/DC), IMS (DB/DC), Dl1, Oracle, CRM DB, Adabase, Db, VSAM, VSAM (shrink), DB2, WordPress(CMS), Drupal

PC: Visual Basic, Internet Promotion, Dream Weaver, FTP, Java, Html, Photoshop, SharePoint, SQL, EDI, HTML, XML, .Net, PHP, Web Apple, BI, Webalizer, Business intelligence (BI). Google(analytics), SOA (Service Oriented Architecture), Agile, UML, DFD, SDLC, OOAD

Office Suite: MS Office (MS-Word, MS-Power Point, MS-Excel, Microsoft Lync 2010, Microsoft Word 2010, Microsoft Outlook 2010, Microsoft Excel 2010, Microsoft Lync, MS-Access, Microsoft Project, Visio, SharePoint, Snipping tool, Cisco AnyConnect Secure Mobility Client, VMS Technology Tools Fieldglass, Plainview, WebEx

QC: HP application lifecycle mgmt. - Quality Center Mgmt. - Metrics and Control

Hardware: IBM 308x3090,4300 series, IBM 370/158,360, Unix, IBM PC and Compatibles, 1400, Control Data, Omegam Amadol, Dell XP, AS 400, Unix, Linux, Plan View, Windows Vista/XP/NT, Win 7, Win 8, Win 10

Project Management Methodology: Scrum Agile/Waterfall-Hybrid

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, FL

Project Manager

Responsibilities:

• Responsible for all aspects of assigned technical projects.
• Projects focused on:
• The development of new or upgraded products and services
• Internal information system-specific projects that may involve the development or enhancement of internal applications, technology integration, and/or infrastructure environment build-out
• Delivery by service teams for outsourced solutions to external clients
• Delivery of new or enhanced products and/or services to improve customer satisfaction through the use of technology, which may include customizations to base products to meet client requirements, system integration with other BKFS or third-party products, or consulting projects and engagements.
• Business Analysis research skills used to support client.
• Typically involves extensive interactions with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams, Development, Infrastructure & QA efforts, SDLC. Major support team member in software implementation.
• Mainframe/AS400 system integration testing support 5 Environments: INT, QA, CIT, UAT, Prod.
• I started assignment @ black knight supporting 1 client; Starkey. After 2 months I added a new client VACU(Virginia credit union) .
• PMBOK, SQL, Java, TFS (Team Foundation Server-RECORDS MGMT.), Skype, Notes, Sharepoint(RECORDS MGMT ), Oracle fussion, Scrum Agile/Waterfall-Hybrid, Online Training with IaaS, Paas Implementations, BigData Processing & HADOOP, Win 7, Win 10, Business Skype, Microsoft Lync 2010, Microsoft Word 2010, Microsoft Outlook 2010, Microsoft Excel 2010, AS400, IBM Mainframe, Linux Servers, Unix
• Managed Onshore/Offshore team from start to finish
• Managed high level meetings: stakeholder expectations, dependencies, ensure project completed on time & within budget
• New requirements are reviewed/approved
• Ensured return of investment is accomplished
• Managed vendor’s deadlines
• Managed risk & create mitigation plans
• Daily meeting with team to ensure all milestones are on target
• Created Project Plans, Scope Documents, Status Reports, Business Case, RFP, FRD, BRD

Confidential, Jacksonville, FL

Project Manager

Responsibilities:

• Test Management key leadership function within Global Consumer Technology (GCT) at LATAM, responsible for driving and ensuring that System Integration Testing readiness deliverables, test script execution and defect validations are completed in a timely and efficient manner in UAT / SIT environments.
• QA Project Manager role single point of accountability for managing the end-to-end testing activities for a Program or individual project
• Accountable for following "project" level activities:
• Created Test Plan and Test Exit Report in coordination with testing teams, onsite, offshore or virtually
• Facilitated test estimation process per defined test estimation gates
• Evaluation of System Integration Testing and User Acceptance Testing entrance/exit criteria
• Management of day to day test script execution
• Gathered Testing metrics and providing thorough status reporting on a daily/weekly basis
• Leadership of the defect management process/reporting to drive defect resolution per defined Service
• Level Agreement sla
• Escalation point for all testing risks and issues identified throughout the lifecycle

Confidential

Responsibilities:

• Managed Onshore/Offshore team from start to finish
• Managed high level meetings: stakeholder expectations, dependencies, ensure project completed on time & within budget
• New requirements are reviewed/approved
• Ensured return of investment is accomplished
• Managed vendor’s deadlines
• Managed risk & create mitigation plans
• Daily meeting with team to ensure all milestones are on target
• Created Test Plans, Exit Reports, FRDS, Scope Documents, Status Reports, BRD, Business case, RFP

Confidential, Jacksonville, FL

Project Manager

Responsibilities:

• Provided IT Project management - Project Manager - Research, QA Planning, facilitate presentation to affiliates & technical staff & web-service partners, involved in code development thru work-sessions System Integration testing
• Responsible for QA Testing of the application, Business Analysis, Systems Analysis, Research/Analysis, Content Development, Design Work, Scope Documents, Developed Keywords, Analytics, Conceptual Design, Implementation, and Email / Server Management.
• Used ENDEAVOR as Change Management/Release Management/Risk Management tool for implementation of ALL Software, specific environments which included Test mode, Parallel Testing mode, QA mode and Production for Compliance.
• Technical Solution Design, managing and tracking project deliverables, create and execute QA Test Plans, and implementation of product. Business analysis research skills used to support client.
• Rendered detailed analysts, requirements gathering, scope document, comprehensive testing.
• Planned and released management phases across multiple tiers, web, mainframe, client-server, database, security, data warehouse areas.
• Driving projects that lead to radical digitization and improving customer experience.
• Planned, budgeted, tracked, estimated and monitored project thru SDLC.
• Issues/enhancement strategy planning, SEO, SMM, SEM strategies.
• Analyzed website data and optimizing e-commerce websites.
• Project completed on time and within budget.
• Engaged, connected and understood audiences through innovative digital marketing strategies through Social Media using Search Engine Optimization (SEO), Social Media Marketing (SMM) including Facebook, Twitter, LinkedIn, etc., and Search Engine Marketing (SEM): review resume for more detail.
• Set goals for business to Establish Identity, Branding, and promote business both locally and nationally.
• Developed Advertising and Marketing Strategy which includes Market Research, developing an Integrated Marketing Plan to execute the plan, and assessing the results.
• Developed, create, presented and facilitated presentations.
• Responsibility for ALL websites - 24/7 on call duties
• Responsible for implementation of software products. Advertise, Recruit, Manage Social and Digital Technical Team to support project requirements.
• Vendor manager responsible for incident management, coordinate troubleshooting between client

Confidential, Jacksonville, FL

Sr. Business Analyst

Responsibilities:

• Disparity studies of procurement analyze the contracting practices of governments and corporations to determine the level of utilization of minority and woman-owned businesses when compared to their availability.
• Researched, Gathered, Analyzed, Reviewed, Bid Documents
• Audited Payment Schedules, Invoices Subcontractor Application for Payment, Affidavit of Subcontractor, MBE Forms, Schedule of Contract values, Bonds, Liens,
• Responsible for requirements gathering, managing and tracking project deliverables, creating and executing Status Reports
• Served as Project Manager providing direction and set objectives and priorities by establishing goals for projects and coordinating these goals with Project Managers within the agencies
• Supplied Confidential with ALL collection of Data who reside in California. Supplied Confidential with ALL collection of Data who resides in California, Win 7 & mobility scanner, Microsoft Lync 2010, Microsoft Word 2010, Microsoft Outlook 2010, Microsoft Excel 2010

Confidential, Jacksonville, FL

Project Manager

Responsibilities:

• Confidential is an Information Technology company with services which included Computer Consulting, Software Development, Internet, Project Management, Advertising/Marketing etc.
• Serve as Project Manager providing direction and set objectives and priorities by establishing goals for all projects and Project Managers within the company.
• Consulted with stakeholders to establish target dates for accomplishing goals, giving emphasis to order of importance.
• Provided QA testing of websites to ensure test matrix, testing custom upgrade software and solutions.
• Planned, forecasted, developed and obtained approval on plans for the organization while ensuring alignment with overarching organizational strategy.
• Developed system of management controls to highlight problems, prevent losses, and provide timely information to key decision-makers.
• Managed a team of developers and architects to produce customized websites for clients, involved in Code Development thru work sessions System Integration testing.
• Responsible for requirements gathering, technical solution design, managing and tracking project deliverables, creating and executing QA Test Plans, and implementation of product.
• Responsible for Business Analysis, Systems Analysis, Research/Analysis, Content Development, Design Work, Scope Documents, Developed Keywords, Analytics, Conceptual Design, QA Testing, Implementation, and Email / Server Management.
• Driving Projects that lead to radical digitization and improving customer experience.
• Provided QA testing of websites to ensure test matrix, testing custom upgrade software and solutions.
• Set goals for business to Establish Identity, Branding, and promote business both locally and nationally.
• Developed advertising and Marketing Strategy which includes Market Research, developing an Integrated Marketing Plan to execute the plan, and assessing the results.
• Developed, created, presented and facilitated presentations.
• Vendor manager responsible for incident management, coordinate troubleshooting between client companies and the vendors
• Managed / Resolved All Payment Issues for Vendor Support Services
• Developed High Level Design and Systems Impact analyst.
• Engaged, connected and understood audiences through innovative digital marketing strategies through Social Media using Search Engine Optimization (SEO), Social Media Marketing (SMM) including Facebook, Twitter, LinkedIn, etc., and Search Engine Marketing (SEM):
• Responsible for Change Management/Release Management/Risk Management updates for all Software, Security, Documentation, QA Testing and Validation of Product. Ensure Client Satisfaction and Service of Tools and Applications are Operational and Efficient. Monitor and evaluate website performance results to ensure tools are delivering expected outcomes.
• Advertised, Recruited, Managed Social and Digital Technical Team to support project requirements.

Confidential, Jacksonville, FL

Business Analyst

Responsibilities:

• Health care services, Y2K Services, ITS (inter-plan Tele-Processing Services vision 7.2 & 8.0), HPA (Home Plan AID)
• Development/maintenance effort for claims processing to various health care institutions Y2K Services- RBMS, Enrollment, Billing & Risk Management systems
• Team Leader/File creation support for team, build testing environment, provide testing & validation of system testing and Code development.
• Performed business analysis through Project Initiation including research, analysis, planning, documenting, verifying, and preparing data for scope document.
• Accountable for managing and monitoring performance including providing guidance to the management and core team.
• Developed and executed tactical plans that achieved performance goals.
• Established relationships across multiple levels and multiple functions within both staff members and company organizations.
• Created documentation of automation software.
• Created, executed, and documented results of test plans/test cases to satisfy validation of software and business cases.
• Technical System Business test coordinator for group of 15 programmers.
• Online support/trouble shooter for 25 transactions. Application Support Responsibilities for Claims processing services - on call duties
• Responsible for EDI analysis, troubleshooting and resolving errors in 834 and 820 transactions for health insurance exchanges as well as performing root cause analysis
• Provided technical support to staff during project life cycle (SDLC) and served as Point of contact for client.
• Documented business processes and determine application requirements.
• Responsible for requirements gathering, technical solution design, managing and tracking project deliverables, creating and executing QA Test Plans, Development and implementation of product.
• Used ENDEAVOR as change management tool for implementation of ALL Software, Documentation into specific environments which included test mode, Parallel Testing mode, QA mode and production.
• Kronos used for monitoring employee time & attendance. Was involved in system maintenance for about 6 months to 1 yr. Responsibility to ensure ALL data was accurate batch mode.

Environment: IMS db/dc, COBOL 11, DB2, Platinum SB2, NDM, VSAM, PANVALET/ENDEAVOER, SAS, EZ-EDIT pdsman 7.2, XPEDITER 5.2 WSF2/ERD, TSO/ISPF ver 4.1, SQL, EDI, HIPAA, JCL, WebSphere, Portal, Oracle, AIX(Unix), AOI (automated operator interface), imsxpert, fileaid, CICS, CRM DB, Business intelligence ( BI ), Microsoft Office. Kronos, AS400, IBM Mainframe, Linux Servers, Microsoft word, outlook, excel.