SUMMARY

• Seasoned IT Professional with over 15 years of solid experience across the SDLC, including project planning and execution, business analysis, SQA and performance testing, defect management, release management, onshore/offshore model, and production support.
• Experienced with manual, automated, and performance test engineering.
• Ability to successfully balance multiple, concurrent projects from inception to post - deployment for multiple application teams.
• Experienced with Iterative, Waterfall, and Agile software development environments.
• Well versed in Project Management best practices, IT Unified Process, and SQA Methodology.
• Efficient scheduling and coordination of application code releases to multiple environments.
• Able to identify and implement process improvements and mitigation plans as necessary to address fluctuating conditions and risks within software release programs.
• Highly effective communicator. Well developed business acumen and relationship management skills.

TECHNICAL SKILLS

Case Tools: Rational Rose

Languages: SQL, C, C++, HTML, Java, Visual Basic, Mercury TSL, XML

Operating Systems: Windows XP Professional, 2000, NT, ME,, Unix 4.0, AS400.

Work Tools: Rational ClearCase, Rational ClearDDTS, Rational ClearQuest, Business Objects, Mercury WinRunner, HP LoadRunner Controller/Vugen/Analyzer, HP Performance Center, HP Quality Center, HP Application Lifecycle Management (ALM), TOAD, MS Project, Lotus Notes, MS Exchange, MS Outlook, MS Office Applications (Word, Excel, Powerpoint), MS Access, MS Visio, MS Lync, MS Skype for Business, Webex, Sharepoint.

PROFESSIONAL EXPERIENCE

Confidential - Los Colinas, TX

Consultant - Project Lead

Responsibilities:

• Established and managed offshore/onshore QA team of 10, consisting of associate consultants, senior consultants, and one managing consultant. This team provided expertise in automation and manual testing for BNSF's Train Management and Dispatch System.
• Directed QA team during review, validation, and automation of client's existing test documentation to create full regression test case repository.
• Defined test case writing best practices and provided client training to improve quality and accuracy of test cases during test case development.
• Participated in final resume reviews, interviews, and talent selection for consultants on the project. Also oversaw training and utilization of new test resources.
• Optimized onshore/offshore communications to manage day to day QA team activities, address challenges, and monitor progress. Facilitated daily QA team meetings and daily QA team/Client collaboration sessions.
• When needed, provided hands-on assistance with reviewing, re-writing, and executing client test cases.
• Established and maintained project plan for Test Factory effort, tracking project milestones to Account Program Manager's overall project plan.
• Created daily status format and metrics, submitting weekly statuses and presenting formal status to client stakeholders, director of overall test efforts for client, and account project management.
• Created and presented Automation Roadmap and Strategy for overall Test Factory automation efforts.
• Planned, scheduled, and facilitated manual and automated test demos from offshore team for Client, via Webex and Skype for Business.
• Provided guidance to client regarding SDLC and the role of QA in software development, including various types of testing (System test, Smoke Test, UAT, Regression).
• Collaborated with offshore team to develop and maintain a test case issue log system for validation, tracking, and resolution of incomplete or poor quality client test cases. Utilized issue log to track test case updates, validation of verification points, application issues, and possible defects.
• Partnered with onshore Automation Lead to identify automatable test cases, schedule design and development activities, track progress and determine readiness for execution.
• Partnered with onshore and offshore directors of overall client testing effort to procure equipment, and client infrastructure resources to establish test labs featuring offshore connectivity to onshore workstations and client application via Citrix.
• For Frontier Communications/Verizon Conversion, worked with Test Management Office to create standards and processes for defect and test case management in HP ALM.
• Served as Defect Manager for VZ3 Conversion project.
• Led defect management and test case creation training sessions for incoming resources.
• Served as liaison between system test tower leads, UAT, and development teams.
• Provided professional guidance and QA best practice direction to college recruit consultants on the project.

Confidential - Miramar, FL

Quality Assurance Manager

Responsibilities:

• Managed application test team in support of Partner Admissions, Agent Training and Agent Support portals.
• Completed test efforts as part of cross functional team utilizing Agile development methods.
• Worked with Scrum Master to successfully deploy high quality, low-defect or defect-free releases as part of rapid delivery efforts.
• Served as final QA sign off/approval for applications before deployment, working with cross functional team to verify defect status and final feature review.
• Responsible for resume reviews, candidate interviews, and hiring of QA contractor staffing.

Confidential

IT Test Manager

Responsibilities:

• Responsible for a team of 10 offshore/onshore Wipro consultants in support of functional and integration testing for Next Generation Network, 4G Wireless and Prepaid Wireless systems.
• Responsible for creating initial processes and procedures for functional and integration test efforts.
• Managed relationship between test team, Confidential employees and vendor consultants.
• Created weekly status and metrics for submission to CIO.

Confidential

Senior Technical Architect

Responsibilities:

• Managed a team of 15 consultants, including onshore test leads and offshore test engineers in support of functional and integration testing for Broadband Correlation And Test System (BBCATS), Bandwidth Control System (BCS) and Network Reporting Service (NRS).
• Created and managed a team of test engineers and a test lead, responsible for coordinating test support activities for external interfacing applications, including scheduling, environment setup, data setup, troubleshooting and defect management.
• Coordinated test lead interaction with system engineering, software development, and project management groups to deliver accurate estimations of testing costs for quarterly release projects.
• Accountable for delivering high quality, on-time releases within +\-5% of estimated cost, less overhead costs, for multiple projects with various external and internal interfacing applications.
• Accountable for completion and authorized approval of test team deliverables according to ITUP and Streamlined ITUP.
• Identified and implemented process improvements to address fluctuating conditions within overall software release program.
• Monitored and escalated project risks as necessary to program management; also identified and implemented mitigation plans.
• Coordinated with offshore consultant management to address training needs, resource usage, and performance measurements of test leads and test engineers. Included resource planning for onshore/offshore rotations across overlapping releases.
• Responsible for reporting weekly status and metrics to Executive Directors and the Vice President of the Operations and Service Development organization
• Responsible for accurate spread of costs across overlapping releases based on onshore/offshore balance. Determined resource needs based on available funding and requested maintenance and support work
• Coordinated with system administration management for upgrades and tools associated with multiple system test and integrated system test environments.
• Created process flow documentation and input/output criteria for Performance Execution Team, coordinating input from multiple performance teams and project managers.
• Coordinated with application development and system admins to resolve issues during performance test scripting and execution, including monitoring back end application and server logs.
• Coordinated with development management and QA to identify workflows for load test scripting, determine target usage levels, and identify potential performance bottlenecks.
• Created workflows documentation and LoadRunner VuGen scripts for multiple applications, utilizing Web/HTML, Java, and Web Services protocols.
• Determined performance test goals and created performance test scenarios for execution from Mercury Performance Center.
• Compiled performance test results and created metrics for distribution to affected parties.
• Coordinated with development and system admins for access to application servers and databases for troubleshooting purposes during performance test execution.
• Created WinRunner Framework for new automation efforts.
• Created and executed LoadRunner scripts for Amdocs ITHD application.
• Reported Load Test progress during execution using Controller monitors.
• Maintained code for existing WinRunner and LoadRunner Scripts per release.
• Created and updated workflow documentation for existing and new WinRunner / LoadRunner scripts.
• Managed performance timing tests utilizing LoadRunner Controller and WinRunner scripts.
• Provided performance test and load test metrics to senior mgmt utilizing LoadRunner Analyzer and Excel.
• Coordinated with Amdocs resources during performance test process and provided results, analysis/metrics and recommendations for improvement to Amdocs management.
• Coordinated with Confidential &T and Amdocs development, configuration, database, and ops teams to manage ClearQuest defects and resolve issues.
• Utilized Rational ClearCase to document WinRunner scripts.