Account Manager Resume Wilmington, DE - Hire IT People

SUMMARY

Over 12 years of experience as an Account/Financial Manager at an electronic fund transfer company.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential, Wilmington, DE

Account Manager

Responsibilities:

I managed all project deliverables for Client Relations and Implementations. I handled all phases of communicating project expectations to team members and stakeholders. I made all adjustments to project scope regarding potential risks and change management. I maintained all Project Management Work Breakdown Structures that monitored time table, cash flow and project scope.
I coordinated all projects related to system changes for inactive card files, billing, settlement, surcharging, overdraft protection, fraud, compromised cards database, name changes of financial institutions and bank acquisitions. My responsibilities also included analyzing the productivity & profitability of Blue Chip financial institutions; and forecasting profit margins for all projects.

Confidential, Wilmington, DE

Financial Manager

Responsibilities:

Developed and maintained corporate relations with banks, lenders & investors through promotional tactics. Analyzed chargeback issues from MasterCard & VISA; and assigned appropriate MasterCard and VISA codes to chargebacks.
My position also dealt with sales and service goals by maximizing sales referrals, overseeing daily operations and ensuring the delivery of excellent client services. I had to identify overall business targets to achieve corporate goals & objectives. Developed and executed action plans to improve operational controls.
Customer Advocacy: monitoring operational controls, adhering to corporate & regulatory procedures to ensure the safety and security of banks and consumer assets.

Confidential, Wilmington, DE

Settlement Manager

Responsibilities:

Responsible for all electronic transfers, wired large sums of money into various corporate accounts. Managed mutual funds, settlement accounts and Chapter 11 accounts; maintained reconcile redemption accounts, purchase accounts and revenue growth accounts. Verified all vendor invoices and resolved billing discrepancies.
Created a strong sales procedure, maintained excel spreadsheet and score - cards. Coached junior employees how to effectively identify referral opportunities and perform sales/referral activities. Resolved escalated client complaints promptly. Investigate losses among branch staff and provided professional development counseling to young staff members.