Manager/Consultant Resume

SUMMARY

Manager/Consultant for workflow product. Instrumental is developing product services plan and materials. Road warrior providing product training and functional consulting to various clients while managing services for product and small team.
Worked closely with development, sales/marketing and account manager teams to schedule and implement product at client sites.
Business analyst on Object Orient workflow product. Provided functional input to development team, system testing and documentation. Instrumental in product rollout.
Project Manager/support for European team on utility product.
Development manager for Advancement module within Banner product suite. Worked with Product Manager on product direction. Implemented product enhancements, testing, documentation updates. Coordinated releases with other teams/modules in product suite.
Designer/Developer on the original software team for Oracle product still growing after 20 years. Confidential /SCT Banner product developed on Oracle. Main focus was Student Admissions, Recruiting and General modules. I have worked with clients most of my 28 years with SCT/ Confidential Higher Education.

PROFESSIONAL EXPERIENCE

Confidential

Manager/Consultant

Responsibilities:

Consulted with Banner clients on their business processes.
Analyzed business requirements and developed workflow solutions to meet these needs.
Delivered product training. Supported client product implementations.
Responded to RFPs and RFIs.
Conducted product demonstrations.
Provided functional support to the development team.
Instrumental in developing training materials, product documentation and product training methodology and materials for the Workflow solution.

Business Analyst

Confidential

Responsibilities:

Conducted product testing and quality assurance.
Served as the functional voice on the product development team.
Drafted documentation and training materials to be used during product roll - out.
Consulted with internal business units in preparation for product launch.

Project Manager

Confidential

Responsibilities:

Managed and coordinated all aspects of a Banner project including software implementation, data conversion, system testing, documentation development and training.
Coordinated implementation activities with a remote development team.

Release Manager

Confidential

Responsibilities:

Managed and coordinated technical and functional resources.
Collaborated with Sales and Marketing to identify and define product gaps and the project scope.
Worked with technicians to develop an in-house translation tool (which has since been productized) to convert the Banner software to Dutch.
Managed the product release team to package software for client delivery.
Performed all administrative duties related to project.