Project Manager Resume Pennington, NJ - Hire IT People

RELEVANT SKILLS:

EXPERIENCE:

Project Manager

Confidential, Pennington, NJ

Responsibilities:

Responsible for gathering and organizing business requirements for both client and market driven projects
Prioritize and keep an oversight of the department wide initiatives
Drive and participate in project design, development and implementation to meet projects expectations
Perform Risk mitigation to avoid delays and meet delivery dates
Manage User Acceptance Testing process to ensure enhancements are designed as per the specification
Triage and provide training as well as production support, post - implementation
Create monthly metrics package for Management to cover critical metrics for each of the team within department by analyzing raw data (CAHOF, Ask Merrill Trends, IPR/GPR/UST Reports etc.)

Officer, Testing & Validation Support

Confidential, Pennington, NJ

Responsibilities:

Analyze High Level Designs (HLD) and Business Requirement Documents (BRD’s) for assigned projects
Prepare Test strategy, Test Plan, Scripts and present project overviews to stakeholders and business users
Drove CODG’s Integrated Client Profile (ICP) UAT scheduled to replace Single Client Profile application
Collaborate with Business and Technology partners to determine critical defects and track the issues till full resolution
Roll up daily metric figures to upper management and analyze critical defects based on its urgency
Worked with Project Managers to create project schedules and provide task estimation

Officer, Single Client Profile (SCP) Support

Confidential, Pennington, NJ

Responsibilities:

Develop multi-tasking abilities and prioritization competency at a fast paced highly diverse environment supporting FA/CA account opening, maintenance, and closing
Responsible for customer satisfaction as part of a service function and branch partnership building
Ensures and enforces compliance and ML Best Practice Procedures
Responsible for content accuracy and concise communication
Exhibits strong teamwork skills by interacting and participating in other job responsibilities with peers/co-workers including service model initiatives and system tracking
Research information to assist internal Financial Advisors and work on projects that will enhance the firm's service model.
Provide service support for the system defects and process appropriate documentation
Documented internal triage process, policies and procedures and worked on the pilot team when product rolled out
Trained branch office users via WebEx sessions and through CA visit programs
Established the metrics reports procedure- weekly, monthly, quarterly and yearly.
Established Audit process to ensure quality service standards were maintained
Managing 3-5 employees and train new staff with system and project/s

Client Onboarding Support

Confidential, Pennington, NJ

Responsibilities:

Process routine/standard transactions according to established procedures and prescribed processes in support of GWIM Operations
Daily responsibilities cover one or more operations functional areas such as: analysis, report generation, opening new accounts, data entry, etc.
Provide quality service along with effective and efficient operations support for the assigned area's internal business partners
Provide advice and assist with training for less experienced team members.
Managing 3-5 employees and train new staff with system and project/s
Participation in the daily/weekly triage calls and meetings for validating and analyzing defects and raising Change Request
Successfully upgraded database system by using special software system called KDs to keep track of clients' information

Consultant

Confidential, Pennington, NJ

Responsibilities:

Performing various types of testing, such as functional, non- functional, regression, user acceptance, negative, and positive testing
Constructing, executing, and reporting on test cases to verify the accuracy of client data as it is loaded from existing source framework to the Client Hub
Oversaw tasks in managing documentation of designated clients
Collaborated efforts in evaluating clients' documentation through special software system called Snaps
Discussed with CAs and FAs through e-mail as well as phone and solve client's documents problem