SUMMARY:

• Project Management leader with a strong marketing background in services, IT, and software corporations, both application and cloud based.
• Success in driving revenues through project management engagements in the areas of operations, software and product hardware programs for development, sales, marketing and operations initiatives using leading edge Project Management and Quantitative approaches.
• Real world experience combined with degrees in Accounting, Political Science and a Master of Business Administration degree along with Electronic Engineering, Mathematics, Statistics and Computer Science curriculum.
• Technical Writer experience including user guides, project management plans, white papers, and on line content as well as webinars and training materials.

PROFESSIONAL EXPERIENCE

Project Management,

Thompson Tech, Daytona, FL

Responsibilities:

• Created project management process including CRM that encompassed over 80 sales reps internationally.
• Successfully managed multiple customer projects for both industrial and manufacturing applications including operations and IT applications for sales centric projects.
• Managed project teams from 4 to 12 members, remote and collocated, in the direction and execution of corporate wide sales initiatives on a global scale which encompassed both the IT and operations objectives.
• Created and executed corporate wide sales communication plans for all product lines including messaging to all users, stakeholders and senior corporate management which included earned value cost/benefit analysis against project schedules.
• Responsible for defining, communicating and managing scope for all marketing initiatives and projects as well as negotiating national enterprise accounts annual contacts on a global basis.

Project Management,

Confidential, Orlando, FL

Responsibilities:

• Created project SDLC for PMI Waterfall project management methods for IT migration project which encompassed over 1,500 employees and three divisions.
• Successfully managed three $350,000 plus projects for both DoD new portal applications and operations flow as well as IT divisional consolidations for operations centric projects.
• Managed project teams from 4 to 12 members, remote and collocated, in the direction and execution of corporate wide WAH initiative on a global scale which encompassed both the IT and operations objectives.
• Created and executed corporate wide communication plans for all projects including messaging to all users, stakeholders and senior corporate management which included earned value cost/benefit analysis against project schedules.
• Responsible for defining, communicating and managing scope for all IT and operations projects as well as negotiating for resources within weak matrix organization on a global basis.
• For IT projects, provided UAT as well as test plan and test scripts, reporting deviations, updates and results against the SOW, while updating risk register where appropriate.

Project Management,

Confidential, Melbourne, FL,

Responsibilities:

• Scrum Master on multiple development projects using SDLC Agile Scrum, Kanban and PMI Waterfall project management methods for new customer custom development projects.
• Managed several $1M plus product development projects for new clients for web CMS campaigns including stakeholder management and communications as well as content including project analytics.
• Utilized project management methodologies for JAVA based Web CMS portal for leading content rich Publishing websites with SQL database and HTML pages.
• Developed and created both online and flat file content for customer facing project management campaigns including technical manuals for Jira, Confluence and user guide for training.

Project Operations,

Confidential, Orlando, FL,

Responsibilities:

• Scrum Master on development projects using SDLC Agile Scrum and PMP Waterfall project management methods for Website processing engine content, customer control panel, billing engine and SSL/Domain Name engines.
• Applied QFD to identify Scope requirements for Cloud based hosting product development projects based on .NET MS platforms with MySQL databases utilizing MS Project and Visio.
• Conceived, created and implemented project management process including test plans, test scripts, validation and organizational template assets for six new software hosting product offerings.

Project Product Manager,

Confidential, Morgan Hill, CA,

Responsibilities:

• Led Project Management for creation of marketing services collateral including catalogs, PR, White Papers, training materials and advertising for both divisions.
• Managed six projects for the creation of feature sets for new wireless network products utilizing customer driven product development via SDLC for software OS and PMI Waterfall for hardware. Resulted in the full release of four new products.
• Applied collaborative new product requirements definition methodologies such as QFD to develop three new RF products and one product line upgrade for medical market segment.

Director- Sales Customer Service,

Confidential, Fremont, CA,

Responsibilities:

• Developed a Waterfall project management process which reduced project design lead times by 15% and increased customer driven project ROI by 10%.
• Increased customer base by 20% by designing project management sales program for two new product lines including web and catalogue marketing/sales plan and product release.
• Lead Inside Sales and national sales rep sales force increasing revenue by 30% through training, sales collateral and direct sales management.
• Managed integration and distribution Channel partners worldwide, including joint sales projects with major target customers.
• Orchestrated international sales meeting including the sales and product training as well as lead the sales planning for each territory resulting in $3 Million in additional revenue sales.
• Drove sales metrics implementation for all of sales resulting in a 22% increase in distribution revenue and a 10% increase in customer service sales