SUMMARY:

• Begin a prosperous relationship between your firm and myself.
• Provide additional business opportunities as they present themselves to allow new growth.
• To continue to work within the project management/client service field and to enhance myself to move up the corporate ladder

TECHNICAL SKILLS:

General Office Knowledge: Excel, MS Word, MS Power Point, MS Project, Visio, Share Point, Outlook, various BOA Systems

Methodologies: Waterfall & Agile

Technical Skills: Project Management 25 yrs, Cable Infrastructure Design 10 yrs, Avaya PBX Administrator (G3r) 15 yrs, Octel Voicemail Administrator 15 yrs

EXPERIENCE:

Confidential, Jacksonville, Florida

Technology Project Manager

Responsibilities:

• Developed Project Plan for Migrations
• Consisting of WAN Circuits, Wireless System, Cisco Router & Switches, PBX’s, Call Managers, Voice Mail Systems, Servers, Storage Systems, Disaster Recovery & Databases
• Network, Windows, Citrix, Storage/Backup, Security, SANs & Disaster Recovery
• Create & manage point to point patching matrix
• Oversee Audio Visual installations
• Manage system configurations
• Manage testing & acceptance prior to cut over’s
• Work with associates to secure migration date & obtain necessary information to submit request
• Confirmation of a successful cut over

Confidential, Jacksonville, Florida

Technology Project Manager

Responsibilities:

• Retrieving data, formatting data in to spread sheets, sharing information with Release Managers to develop Project Plan
• Developed Project Plan for Migrations
• Work with associates to secure migration date & obtain necessary information to submit request
• Notify Storage personnel of migration date, requesting work orders, and following through to migration completion

Confidential, Jacksonville, Florida

Technology Project Manager

Responsibilities:

• Creation of Project Team
• Weekly Team & Line of Business meetings for status reviews
• Development of Project Plan
• Work with my team to maintain schedule & avoid delays
• Delivery, testing & acceptance of the ATP Call Manager Lab

Confidential, Jacksonville, Florida

Technology Project Manager

Responsibilities:

• Retrieving data, formatting data in to spread sheets, sharing information with Release Managers to develop Project Plan
• Developed Project Plan for Migrations
• Work with associates to secure migration date & obtain necessary information to submit request
• Notify Storage personnel of migration date, requesting work orders, and following through to migration completion

Confidential, Jacksonville, Florida

Technology Project Manager - Help Desk

Responsibilities:

• Developed Project Plan for Help Desk Initiative
• Increase utilization of existing infrastructure
• Data Analysis - Retrieving data, formatting data in to spread sheets to develop graphs and charts to support Help Desk Initiative
• User Analysis - Gathering information to support the requirements for the Help Desk Initiative proposal.

Confidential, Jacksonville, Florida

Technology Project Manager

Responsibilities:

• Developed Scope, Business Requirements Document and Project Plan for Confidential Program
• Address underlying drivers of company expense for technical infrastructure.
• Eliminate unnecessary expense.
• Increase utilization of existing infrastructure.
• Align business purchases with need
• Improve processes & procedures for more timely delivery of infrastructure throughout the enterprise
• Gathering Business and Functual requirements for the Demand Forecast Center software application, which is an online information system.
• Receiving & retrieving monthly data, formatting data in to spread sheets to develop graphs and charts to support Demand Management Transformation Program.
• Updating art on iRise Platform & creating new art connections

Confidential, Jacksonville, Florida

Technology Infrastructure Project Manager

Responsibilities:

• IT Project Manager for the hardware & Operating Systems migration of the Legacy Confidential platform to the Confidential Platform.
• Consisting of WAN Circuits, Wireless System, Cisco Router & Switches, PBX’s, Call Managers, Voice Mail Systems, Servers, Storage Systems, Disaster Recovery & Databases
• Network, Windows, Citrix, Storage/Backup, Security, SANs & Disaster Recovery
• Creating secondary Data Center within existing Data Center while keeping legacy system up without interruption until the cut over to the BOA Platform
• Creating secondary communication closets within existing closets while keeping legacy system up without interruption until the cut over to the BOA Platform
• Create & manage point to point patching matrix
• Manage system configurations
• Manage testing & acceptance prior to cut over’s
• IT Site Lead Managing team (4-8 technicians) for daily campus activities
• Manage the Remedy Work Order & Incident Queues (hardware & software)
• Responsible for SLA’s on requests & break / fixes
• Following up with clientele for satisfaction report
• Vendor Manager for daily site activities & projects
• Avaya PBX Administrator (G3r)

Confidential, Jacksonville, Florida

I T Project Manager / Infrastructure/Coordinator

Responsibilities:

• Provide high level estimates for proposed projects.
• Vendor Management
• Change Manager for any requested requiring governance approval
• Create Change Management record
• Submit request through proper procedure
• Represent Change to Governance Committee for approval
• IT Project Manager for the conversion of the voice platform from the Avaya PBX to the Cisco & Avaya VoIP platforms.
• Consisting of Voice Circuits, Cisco Routers & Call Managers, Avaya PBX’s, Avaya Routers & Call Managers, Voice Mail Systems & Disaster Recovery
• Create & manage point to point patching matrix
• Mange the configuration & testing of platforms prior to cut over’s
• Technology Project Manager for Confidential for the:
• Remodel of Building & Infrastructure retrofit of Building’s 3
• Consisting of the demolition & reinstallation of all floor laterals, wireless system, copper risers, fiber risers, remodel on floor communication closets (racks, Cisco Gear, patch panels & light guides), demolition & reinstallation of main Technology Room without services interruption to other buildings.
• Create & manage point to point patching matrix
• Development of Building 2 iOCC
• Consisting of the demolition & reinstallation of all floor laterals, wireless system, copper risers, fiber risers, remodel on floor communication closets (racks, Cisco Gear, patch panels & light guides)
• Creation of a secondary communications closet for redundancy
• Create & manage point to point patching matrix
• Addition of a multi-million dollar audio visual system
• Vendor Management
• Client relocations
• Meet with clients to determine the new space needs
• Review client move sheets for accuracy
• Plan & relocate clients to new space & verify satisfaction
• Technology Support Manager responsible for SLA’s on requests & break / fixes
• Lead teams of 5-8 Technicians for daily activities & 3-4 for desktop support
• Manage the Remedy Work Order & Incident Queues (hardware & software)
• Coordination of client relocations
• Following up with clientele for satisfaction report
• Vendor Manager for daily site activities & projects
• Avaya PBX Administrator (G3r)
• Manage & assist in all phases of daily activities as required.
• MAC / Break fix
• Lateral and riser installations
• Fiber installations
• Network cabling
• Wireless installation
• PBX programming
• Change Manager for any requested requiring governance approval
• Create Change Management record
• Submit request through proper procedure
• Represent Change to Governance Committee for approval

Confidential, Jacksonville, Florida

Proprietor/IT Project Manager

Responsibilities:

• Manage the Remedy Work Order & Incident Queues (hardware & software)
• Responsible for SLA’s on requests & break / fixes
• Following up with clientele for satisfaction report
• Vendor Manager for daily site activities & projects
• Avaya PBX Administrator (G3r)
• Maintain Confidential Data entry system for daily activities
• Project Manager assisting Confidential with the design & installation of Building 4 Data Center
• Racks, Cabinets & Wallfield layouts
• Extension of Accu-ring, fiber & copper inter-building cables
• Cat 6, Multimode & Single mode data center patch panel systems
• Create & manage point to point patching matrix
• UPS Power & Air Conditioning
• Project Manager assisting Confidential with the design & installation of Building 4 Infrastructure
• Review plans with the selected vendor
• Work with General Contractor to develop plan & prepare schedule
• Underground & inter-building conduits
• Create & manage point to point patching matrix
• Floors
• Copper & fiber floor risers
• Communication Closets Racks, Gear & Cabling
• Workstation Laterals
• Change Manager for any requested requiring governance approval
• Create Change Management record
• Submit request through proper procedure
• Represent Change to Governance Committee for approval

Confidential, Jacksonville, Florida

Project Manager-Infrastructure

Responsibilities:

• Building 2 & 3design review, estimation, preparation of bid documentation
• Building 2 & 3 pre & post bid meetings, contract recommendation & preparation
• Building 2 & 3 scheduling, project administration & reporting
• Project Manager of infrastructure & technology room installation for Buildings 2 & 3
• Review plans with the selected vendor
• Work with General Contractor to develop plan & prepare schedule
• Underground & inter-building conduits
• Data Center
• Racks, Cabinets & Wallfield layouts
• Extension of Accu-ring, fiber & copper inter-building cables
• Cat 6, Multimode & Single mode data center patch panel systems
• Create & manage point to point patching matrix
• Floors
• Copper & fiber floor risers
• Communication Closets Racks, Gear & Cabling
• Workstation Laterals
• Create & manage point to point patching matrix
• Building 2 & 3 scheduling, project administration & reporting
• Data Entry