ELT Project Manager Resume New York, NY - Hire IT People

SUMMARY:

Provide stakeholders with the desired results and achieve a high level of success by using creative thinking, innovative methods and improve business processes.

PROFESSIONAL PROFILE:

Bi - lingual Spanish speaker
Work well individually, team orientated and highly reliable
Excellent written, oral and interpersonal communication skills

EMPLOYMENT HISTORY:

Confidential, New York, NY

ELT Project Manager

Responsibilities:

Managed all technology related operations and projects for the Executive Leadership Team (CEO, Exec assistants and Direct Reports)
Ensured appropriate software and hardware distribution
Ensured vendors provide outstanding desktop support services
Managed system application lifecycle of several applications used by the ELT community
Managed budgets of maintenance and support for System applications used by the ELT
Managed ELT operated System reports detailing key contacts, system status, links and other important information
Reviewed business requirements and provided recommended technology solutions for ELT applications
Liaised between Business Application Owner and IT consultants on change requests, maintenance enhancements and other types of communication

Service Delivery Associate

Confidential

Responsibilities:

Managed Computer upgrade projects for Confidential
Managed Courseware update project for Confidential to ensure compatibility with new image as part of Confidential integration projects
Reviewed Vendors’ Business Continuity Plans for Confidential to ensure Confidential disaster recovery IT guidelines were met
Managed process to Establish connections between Confidential and New Vendors for Medical Group as part of Confidential integration projects
Provided Business Analysis service to design new SharePoint sites and project manage the launch for various Medical groups information, processes and workflows
Re - evaluated requirements for SharePoint sites originally gathered by vendors and introduced cost-cutting solutions
Introduced new video desktop conferencing technology to the Medical business leaders in order to save on millions on travel expenses
Reviewed and documented existing company Work from Home IT policies and procedures for Confidential in order to setup a baseline which the business to follow

Confidential, New York, NY

Desktop Support Technician

Responsibilities:

Hard Disk Encryption site Service Matter Expert
Exec Support Encryption Project Lead
Exec Support & SRM DMS Team Lead
Liaison between Exec clients and Level 3 Internal & External Support groups on business application issues or any requests handled by Global Business Support
Customer Service technical support for ELT and executives in site
Hardware/software support Windows XP computers, blackberries, printers and other Confidential approved devices
Responsible for client’s asset and ticketing queue management
Installation, Configuration, and troubleshooting of Confidential approved Applications

Confidential, Woodbury, NY

Customer Service Phone Support technician

Responsibilities:

Installed and removed drivers, software, settings, and protocols
Recommended firewall, antivirus, anti-spy ware, and other software
Diagnosed any software or hardware problems and resolved or advised of best suited solutions
Spanish speaking client support
Support of Windows XP and 2000

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Elt Project Manager Resume

New York, NY

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