SUMMARY:

Provide stakeholders with the desired results and achieve a high level of success by using creative thinking, innovative methods and improve business processes.

PROFESSIONAL PROFILE:

• Bi - lingual Spanish speaker
• Work well individually, team orientated and highly reliable
• Excellent written, oral and interpersonal communication skills

EMPLOYMENT HISTORY:

Confidential, New York, NY

ELT Project Manager

Responsibilities:

• Managed all technology related operations and projects for the Executive Leadership Team (CEO, Exec assistants and Direct Reports)
• Ensured appropriate software and hardware distribution
• Ensured vendors provide outstanding desktop support services
• Managed system application lifecycle of several applications used by the ELT community
• Managed budgets of maintenance and support for System applications used by the ELT
• Managed ELT operated System reports detailing key contacts, system status, links and other important information
• Reviewed business requirements and provided recommended technology solutions for ELT applications
• Liaised between Business Application Owner and IT consultants on change requests, maintenance enhancements and other types of communication

Service Delivery Associate

Confidential

Responsibilities:

• Managed Computer upgrade projects for Confidential
• Managed Courseware update project for Confidential to ensure compatibility with new image as part of Confidential integration projects
• Reviewed Vendors’ Business Continuity Plans for Confidential to ensure Confidential disaster recovery IT guidelines were met
• Managed process to Establish connections between Confidential and New Vendors for Medical Group as part of Confidential integration projects
• Provided Business Analysis service to design new SharePoint sites and project manage the launch for various Medical groups information, processes and workflows
• Re - evaluated requirements for SharePoint sites originally gathered by vendors and introduced cost-cutting solutions
• Introduced new video desktop conferencing technology to the Medical business leaders in order to save on millions on travel expenses
• Reviewed and documented existing company Work from Home IT policies and procedures for Confidential in order to setup a baseline which the business to follow

Confidential, New York, NY

Desktop Support Technician

Responsibilities:

• Hard Disk Encryption site Service Matter Expert
• Exec Support Encryption Project Lead
• Exec Support & SRM DMS Team Lead
• Liaison between Exec clients and Level 3 Internal & External Support groups on business application issues or any requests handled by Global Business Support
• Customer Service technical support for ELT and executives in site
• Hardware/software support Windows XP computers, blackberries, printers and other Confidential approved devices
• Responsible for client’s asset and ticketing queue management
• Installation, Configuration, and troubleshooting of Confidential approved Applications

Confidential, Woodbury, NY

Customer Service Phone Support technician

Responsibilities:

• Installed and removed drivers, software, settings, and protocols
• Recommended firewall, antivirus, anti-spy ware, and other software
• Diagnosed any software or hardware problems and resolved or advised of best suited solutions
• Spanish speaking client support
• Support of Windows XP and 2000