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Senior Program Manager Resume

Dearborn, MichigaN

PROFESSIONAL EXPERIENCE:

Confidential, Dearborn, Michigan

Senior Program Manager

Responsibilities:

  • Program Manager working in Connected Vehicle division on Azure Cloud and PCF solutions to support Phone as a Key vehicle communication via Bluetooth technologies.

Confidential, Vienna, Virginia

Senior Project Manager

Responsibilities:

  • Manage large - scale project delivery and client management.
  • Experienced in Agile based project delivery with off-shore resources utilizing Jira framework for story and issue tracking.

Confidential, Silver Spring, Maryland

Vice President of Information Technology

Responsibilities:

  • Managed 57 resources and a $12M budget for all development, QA, and support for product lines.
  • Strengthened organization with consistent IT direction regarding business objectives and timelines.
  • Worked with Confidential to better align Confidential ’s products to confirm to long-term strategic needs of the parent.

Confidential, Eagan, Minnesota

Vice President of Information Technology

Responsibilities:

  • Effectively stabilized IT initiatives including Magento enterprise e-commerce platform, ERP, and Point of Sale platforms.
  • Provided e-commerce road map, which increased annual revenue
  • Transitioned entire business to VOIP based phone system for better customer service phone routing and reporting.

Confidential, Eagan, Minnesota

Chief Technology Officer & Chief Information Officer

Responsibilities:

  • Established a dedicated SMS texting short code, native Facebook, iPhone, Android applications, and various other social networking solutions for end consumer use.
  • Developed right-sized architecture to conserve cash and provide greatest amount of flexibility.
  • Formalized operational readiness with comprehensive documentation and drills.
  • Helped secure win of $3M contract from Confidential, over half of the company’s revenue.

Confidential, Eden Prairie, Minnesota

Chief Technology Officer & Vice President of Technology

Responsibilities:

  • Managed IT Department of 85 engineers for third largest home shopping network and top-100 internet commerce site with $780M in revenues.
  • Served as business partner to the CEO and senior management team, facilitating expeditious implementation of market initiatives and assisting other business unit leaders with maximizing the impact of IT resources.
  • Exploited new development projects to optimize EBITDA and managed financial risks during peak revenue periods.
  • Orchestrated the balancing of real-time pricing and inventory issues inherent in the home shopping industry across all business channels, including the internet, VRU and live agent systems.
  • Transformed departmental culture, boosting morale, creating a positive work environment and establishing the department as a trusted partner to other business units.
  • Stabilized Oracle 11i ERP implementation and subsequently upgraded a heavily customized Oracle ERP solution, seamlessly delivering uninterrupted service.
  • Managed the e-commerce web sites for the 2002 & 2006 Winter Olympics for Confidential .
  • Provided e-commerce web sites for Confidential Experience store and all owned and operated Confidential stations.
  • Developed and implemented a scalable, performance-driven, cost-effective e-commerce engine.
  • Created and led steering committee process for overseeing companies IT priorities.
  • Provided leadership and stability for the Interactive business unit.
  • Successfully passed Sarbanes-Oxley testing for 4 consecutive years.

Confidential, Minneapolis, Minnesota

Associate Director

Responsibilities:

  • Championed business development strategies and oversaw the delivery of multimillion-dollar projects, which included e commerce solution development initiatives.
  • Recruited and hired project managers.
  • Achieved Y2K Microsoft desktop application conversion for Confidential with minimal end user impact, harnessing 60% of firm resources to deliver project on time.
  • Delivered $3.5M e-commerce solution project to Confidential, overseeing creation of Polo.com within a 6-month timeframe to enable site launch before the holiday season.
  • Assisted with the launch of several start-up companies, leading C-level officers in sessions to develop business plans, risk assessments, and project timelines for use in obtaining venture capital funding.
  • Recruited and grew a total of 8 project managers for local branch office.
  • Established formal Project Management Office oversight to support successful project deliveries.

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