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Program Manager Resume Profile

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  • Highly skilled Senior Information Technology Leader, Project Manager and Business Process Analyst with experience in successfully managing projects focusing on Business Process/Technology Assessment, Selection and Implementation.
  • Proven ability to successfully manage large-scale IT project initiatives while improving business processes, improving service delivery and cutting costs.
  • Diverse industry background including Manufacturing Engineer to Order, Repetitive, Configure to Order, Process Manufacturing , Automotive, Distribution and Retail/POS.
  • Effective speaker, writer and listener, able to establish relationships and communicate effectively with all levels of the business
  • IT Director, business consulting, consulting, operations management, wholesale distribution, project management, systems design, inventory control, production control, business process engineering, recruiting, staffing, training, warehouse operations, forecasting, budgeting, CRM, POS, budget control, P L, material planning, domestic distribution, supply chain management, BPR, BPI, analyst, business analyst, functional analyst, Microsoft, project, excel, enterprise, Navision, Access, Outlook, PowerPoint, ERP, PMI, PMP, requirements gathering, APICSProject Program Management Project Management Methodology Implementation
  • Department and project budgeting Cost Management Business Process Reengineering
  • ERP System Implementation Vendor / Technology Procurement Contract Negotiation
  • Vendor Management Change Management Cross Functional Collaboration Sarbanes Oxley SOX Compliance MS Office/MS Project Packaged System Implementation CRM
  • ERP applications - Microsoft DynamicsNAV, DynamicsGP, Plex, Visibility, CMS/Solarsoft, Tecsys,
  • MAPICS/Infor ERP XA, QAD, JBA/System 21, Fourth Shift Infor, Symix/Syteline
  • Others Wennsoft, Master Control, SAP BPC
  • MS-Office, Sharepoint

Professional Experience

confidential

Program Manager

  • Program Manager responsible for supporting a large automotive manufacturer implement improved Global Vehicle Diagnostic Applications for use within the dealer network. Specific responsibilities include:
  • Develop project plans
  • Prioritize and Monitor activities of third party, off shore development resources
  • Manage overall project portfolio including Project Governance, new enhancement release planning, key performance metrics and infrastructure review
  • Drive closure of support tickets
  • Develop process flowcharts in support of new enhancements

confidential

Project Manager

  • Project manager responsible for the implementation of Deltek's Costpoint ERP, MES, Time and Expense, Employee Self Service, HR and Benefits, Procurement and CRM solutions for large to medium government contractors. Overall responsibility for the day to day project oversight of Deltek consulting teams. Additional responsibilities include:
  • Ensuring that all team members fully understand their respective roles and responsibilities on the project.
  • Applying Deltek's program management methodologies during the project. This includes development of a project plan and tracking progress on a weekly basis.
  • Preparing and presenting monthly status reports including complete of tasks, outstanding issues/actions and actual vs. budget reporting and analysis.
  • Ensuring project completion is within budget, on schedule and has met or exceeded customer expectations.
  • Reviewing invoices and other financial data to ensure consistency with time sheet charges and expense reports.
  • Cultivating and maintains strong relationships with the client's management and project teams.
  • Working with client and Deltek support organization to ensure a smooth handoff from the project team to support team.

confidential

Senior Enterprise Applications Manager

  • Oversee the existing IT applications portfolio, analyze all requests for new application solutions and major changes to existing solutions, evaluate against current and proposed business processes, and be able to identify and recommend IT solutions which fit into the overall Enterprise portfolio of solutions. Specific responsibilities include:
  • Re-establish and reinforce PMP guidelines including effective and timely project status reporting, project plan updates and improved quality of product deliverables
  • Evaluate existing PMO deliverables and develop improvements
  • Initiate and foster collaboration with the key business managers to understand their business requirements, identify process improvement opportunities and enlist their commitment and contribution to the implementation of the new solutions
  • Lead process re-engineering efforts essential to move the organization to industry best practices.
  • Coordinate the implementation of all new system implementations with key stakeholders to ensure full communication, support and governance over each project.
  • Assume responsibility for execution of all IT projects, directly managing critical projects and providing oversight and mentoring to the other members of the IT team who have project management responsibilities.
  • Establish a mechanism for project prioritization as part of the overall IT governance process to ensure alignment with the IT and Company resources and the overall goals and objectives of the Enterprise
  • Managing team of Business Analysts and Application Developers
  • Portfolio Management for application development projects related to support and enhancement of internal MES and Production System Support applications
  • Specific projects include:
  • Implement Supplier Portal solution that generated approximately 900,000 in cost savings through improvements in the material replenishment process. Solution focused on automotive EDI/release management business model
  • Implementing MRO parts process within existing ERP system to target inventory reduction by 200,000
  • Selection and implementation of a document imaging solution to drive improvements to the invoice approval process
  • Re-implementation of Salesforce.com to leverage multiple licenses across the organization and provide a common sales lead management applications
  • Implement Field Service solution to provide the organization increased visibility to warranty costs and problem occurrences

confidential

Director, IT Program Management Office

  • Director in charge of Champion Enterprises' Information Technology Program Management Office responsible for managing multiple projects concurrently. Hired in after approximately 2 year consulting engagement via Ciber
  • Combined ownership of the overall Project Portfolio with managing and completing assigned projects
  • Creation of Champion's overall Project Management Office delivery and procurement methodology
  • Managed multiple projects simultaneously including proposals, Statements of Work SOW , project plans, project budgets and end user relationships.
  • Recruitment and development of staff
  • Management of IT project budget in excess of 2 million
  • Oversight that projects were executed following the methodology
  • Representative Projects:
  • Microsoft Navision ERP Implementation at 30 manufacturing plants in North America. Specifically:
  • Defined standard, repeatable implementation methodology Introduced ERP best practices to the organization to improve overall business processes
  • Managed annual budget in excess of 1 million
  • Managed 15 person implementation consulting team
  • Provided organization one common ERP platform and significantly streamlined application support
  • Microsoft Navision implementation at United Kingdom division replacing outdated legacy systems
  • Enterprise wide portal selection and implementation of Vignette resulting in improved Corporate Communications and Collaboration
  • Materials Management Process Review that documented one standard operating philosophy and identified opportunities to reduce non value added processes
  • Integration of three acquisitions into Champion's technology infrastructure and application system platforms eliminating non supported applications and technologies.
  • Selection of a Disaster Recovery solution
  • Implemented projects resulted in:
  • Replacement of old, difficult to support legacy systems
  • Reductions in support costs
  • Identification and implementation of business process improvements
  • Selection of new technology to bring added value to the organization
  • Integration of strategic acquisitions into the Corporate infrastructure
  • Upgrade of existing applications to deliver increased functionality

confidential

Project Manager

  • Assisted Champion Enterprises with ERP Software Selection and Implementation.
  • Managed overall project including proposals, Statements of Work SOW , project plans, project budgets and vendor relationships.
  • Documented business requirements, developed Request for Proposal and presented vendor analysis
  • Analyzed and developed business flows of both the as is and future business processes.
  • Served as the liaison with the software provider to coordinate resolution of operational and technical issues.
  • Utilized methodology processes to manage project scope, functional and integrated pilot phase, develop user training, coordinate go-live phase, and planned for post-implementation support.
  • Developed and reviewed project deliverables and communicated status to top management.
  • Reviewed vendor contract and developed suggested contract addendums.
  • Implementation Planning including recruiting of implementation resources.

confidential

Project Manager / Consulting Manager

  • Project Manager, Business Analyst, Management Consultant with experience in process improvement, packaged software selection, and implementation in multiple manufacturing and distribution environments including automotive, retail, food production, electrical supplies, apparel, office furniture components, window manufacturing, and production system assembly.
  • Assigned to clients for Business Process Review and Analysis. Examples:
  • Assess existing machine setup times and recommend improvements
  • Review Inventory Management and Tracking procedures and identify improvement opportunities
  • Assigned as a Project Manager/Project Analyst to oversee the selection of new Business management software. Examples: Assist automotive supplier define requirements for new solution and manage selection QAD

Assist process manufacturer select new application Marcam

  • Assigned as a Project Manager/Application Consultant in implementation of packaged software. Examples: Managed implementation of Visibility for an Engineer to Order machine assembly CompanyImplementation manager of Tecsys at a Retail/manufacturer to order organization.Implementation of CMS / Solarsoft at Automotive supplier with extensive Release Management requirements
  • Provided extensive post go live consulting and application software support. Examples:Assisted automotive supplier resolve key implementation issues with implementation of CMS Assisted configure to order boat manufacturer define and document detailed Bills of Material
  • Facilitated and conducted ERP education to discuss how key ERP concepts and ERP software can be applied to the organization to improve operating effectiveness. Examples:Facilitated ERP education for top management team at make to stock manufacturer of industrial gauges. Resulted in buy in of how ERP solutions can provide benefit to the Company and better understanding of the companies need for ERP software
  • Participated in the Firm's Practice Management by :
  • Conducting presentations and writing articles for publish in the Firm's newsletter
  • Recruiting and participating in the services sales cycle as appropriate

confidential

Senior Consultant

  • Assigned to various clients to assist in System Design, System Development and Business Process Review and Analysis.
  • Utilized Method/1 methodology processes to design, develop, test and convert applications.
  • Managed teams of programmers and testers in modifying and creating applications.

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