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Project Manager Resume

Harrisburg, PA


Confidential, Harrisburg, PA

Project Manager


  • Work with project managers and Confidential approved venders to schedule and process a variety of telecom circuit changes on a daily basis.
  • Collaborate with Confidential team and venders to troubleshoot arising circuit issues and associated challenges with moving the customer from one provider to another.
  • Process voice and data line orders using the Commonwealth of Pennsylvania s Integrated Support System.
  • Perform extensive web based and database administration via State ISS system, SharePoint, Excel, and Quickr.
  • Collect and finalize site survey documentation regarding Siemens VOIP solution.

Confidential, Fort Indiantown Gap, PA

IMR Technician


  • Performed Confidential 81C maintenance and troubleshooting.
  • Administered CallPilot call tree and user account changes.
  • Successfully troubleshot voice and data circuits on a daily basis..
  • Installed fiber and twisted pair cable on pedestals, cross connects, communication poles, and data racks.
  • Completed analog and digital phone programming and installation.

Confidential, Mechanicsburg, PA

Project Support Technician


  • Performed Confidential CS 1000 troubleshooting and maintenance.
  • Administered employee account changes using Call Center Manager and Symposium.
  • Processed account changes on Confidential CallPilot Manager and Meridian mail.
  • Ordered and maintained telecom equipment and supplies.
  • Completed daily telecom trouble tickets using HEAT help desk software.


Voice Network Systems Technician


  • Repaired and installed copper core wiring, switched / non - switched circuits, substations, and intra-building wiring.
  • Managed main distribution frame utilizing tools and testing equipment.
  • Maintained Confidential DMS-100 and Meridian 1 Confidential .
  • Trained and supervised apprentice technicians on circuit testing to implement corrective actions.

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