Senior Technical Support Technician, Resume, Arlington, VA - Hire IT People

SUMMARY

Confidential CredentialsGraduated from the University of the District of Confidential BS in the Electrical Engineering program.
Obtained A+ Confidential. Dell, HP, and Gateway certified. Project Lifecycle Experience
Supervised project teams in planning, launching and supporting several major IT projects for several companies.
This included the rollout of hardware and the installation of software.

Technical Skills

PROFESSIONAL EXPERIENCE

Senior Technical Support Technician,

Confidential, Arlington, VA

Responsibilities:

Tracked, monitored and responded to changes created through IMAC or Service Request activities,
Took initial phone calls for support,
Provided phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity,
Contacted hardware and software vendors to arrange product repairs,
Provided personal computer support, problem analysis, and hardware/software installation and configuration,
Provided support to include configuration of systems, communications devices, and peripheral equipment,
Created and maintained images for all PC models according to Confidential standards,
Maintained and audited IT inventory as required for accurate assignment of PCs and IT hardware,
Corrected and restored user PC workstations to operational status,
Provided desk-side support and technical assistance as needed,
Provided support for customers using MS Windows XP and Active Directory,
Added and removed workstations to the domain,

Project Manager,

Confidential, Washington, DC,

Responsibilities:

Provided administrative oversight, handled contractual matters and acted as a liaison between the Contracting Officer’s Technical Representative (COTR), the Contracting Officer (CO), and Confidential management.
Consulted wif the COTR and utilized plans to halp reduce costs and maximize efficiency in achieving requirements
Ensured dat all activities conform to the terms and conditions of the tasks dat are being requested by the COTR
Completed tasks wifin estimated time frames
Managed team of 3-15 people
Scheduled work and assigned duties to subordinates
Prepared monthly reports for the government
Oversaw technical subcontractors and vendors
Resolved unique system problems using new technology
Supervised the Windows NT 4.0 Roll-Out Projects and lead the IBA staff in the review of computer performance including hardware and software analysis and determination of equipment capacity level

Team Leader/Server Administrator,

Confidential, Washington, DC,

Responsibilities:

Coordinated acquisitions, prepared and installed of computer equipment,
Supervised the Windows NT 4.0 Roll-Out Projects and lead the IPC staff in the review of computer performance including hardware and software analysis and determination of equipment capacity level,
Set up and configured PC’s and added users to the Domain,
Troubleshoot all applications and connectivity problems,
Installed and configured TCP/IP,
Maintained Active Directory,
Converted servers and printers from Novell to NT 4.0,
Created and Installed Fiber Optic Networks and Cables,

Systems Analyst,

Confidential., Washington, DC,

Responsibilities:

Senior Client Engineer,

Confidential, Washington, DC,

Responsibilities:

Set up laptops, servers, and installed software. Set up and configured PC’s.
Disassembled equipment and pack it for shipment,
Performed diagnostic testing and troubleshooting,
Maintained software and hardware inventory,
Ran, tested and decoded TCP/IP Packets,
Monitored the network, routed IP addresses, troubleshoot connectivity problems, and installed and configured TCP/IP,
Provided backup and recovery procedures,
Provided technical support to outside vendors,

Senior Technician,

Confidential, Washington, DC,

Responsibilities:

Repaired PC’s, monitors and printers of all makes and models,
Assisted wif shipping and receiving of new/old equipment at the Library of Congress,
Configured PC software,
Distinguished the difference between a hardware and software problem,
Trained technicians on troubleshooting and repair techniques,

Customer Engineer,

Confidential, Washington, DC,

Responsibilities: