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Offshore Program Manager / Delivery Manager Resume

SUMMARY:

18+ Years of experience within Service Delivery Management, Project Management, Quality Assurance and Testing Management experience. Knowledgeable of end to end solution development life cycle and testing methodologies from web application, emerging industries, telecom and financial services. Customer oriented, professional, flexible, creative, and service - oriented. Offering a unique combination of creativity and analytical skill with the ability to assess both vantage points to create cost-effective solutions for internal and external clients.

SKILLS & EXPERTISE:

  • Project Management - PMP
  • Agile Scrum Master
  • Processes Methodologies - CMMI 5, ITIL, Agile (Scrum, Sprint, Iterative), Waterfall, V Series, Iterative
  • QC, QPT, Load Runner, PPM
  • Testing Rational Tools
  • Web sphere / AS400
  • VSTS, MS Office, MS Project, SharePoint
  • Oracle
  • Implementation - use as project DB for development
  • Installation and configuration through testing tool DB (Quality Center) System admin in maintenance and monitoring project and also to measure system performance
  • DB2, Sterling, Tridion CMS

EMPLOYMENT DETAIL HISTORY:

Confidential

Offshore Program Manager / Delivery Manager

Responsibilities:

  • Reviews & provide inputs to Account plans specific to delivery capabilities, execution of the delivery plan as given in the account plan.
  • Provide account level as well as DU level inputs to the operations team for the Unit business planning exercise in order to make business plan more relevant and close to reality. work with ODC (Offshore Development Team) in understanding the current business challenges of the customer and identify potential business opportunities, Guide the team in pursuing these opportunities and provide the required support to ODC in order to meet the revenue targets leading high level proposals
  • Provide Guidance, Review (mainly Solution, Estimation, Financial modeling, Project Plan and Risks), and Approve Proposals on the system in order to ensure a win-win proposition both to the customers as well as company lead sign off on the project scope document for projects to ensure proper scoping of the project and reduce the risk.
  • Review and ensure correctness of estimates for all projects, Final executive sign off on all the estimates for new projects as well as for ongoing projects in order to reduce delivery risk and ensure successful delivery of the projects
  • Build formal and informal client relationships, Analyze CSAT feedback, Provide inputs to CSAT plans.
  • Regular review of engagement feedback and take corrective actions in order to achieve High Customer Satisfaction
  • Review the project level resource plan, Consolidate and Prepare resource plan for the ODC including people, Space infrastructure and liaison with required project groups in order to fulfill the unit resource requirements
  • Define the quality goals for the ODC, Review project level d Confidential and take corrective action so as to comply with the ODC level quality goals for projects with in internal quality mandate, focus on continuous improvements to ensure high quality delivery and optimize the resources provide and lead delivery governance and be the escalation point for all project issues. Do regular review & sign off of project on milestone / metrics reports to track the project performance against goals and take corrective measures if required. Review all phases of the project (Requirements, Design, Architecture, Development, Testing, Implementation) on a regular basis and suggest corrective actions prior to deliver projects successfully
  • Track Utilization, Bench Management, Provide Best Estimates, Track Open resource requirements, milestone & closure reports, resource allocations, quality / regulatory / customer security audits for all the projects with in the portfolio in order to meet organizational BU goals
  • Provide inputs on account strategy and thought leadership in order to respond to changing customer needs and organizational goals proactively
  • Participate in personal development (tier leadership and unit leadership), Lead / participate in organization change initiatives,
  • Provide input to organization on technology needs, Process innovation and people engagement in order to contribute individual learning to the organization and implement change successfully.

Confidential, Colorado Springs, CO

BA Manager / Client Manager

Responsibilities:

  • Project requirements gathering and scoping.
  • Project planning, reviews and sign off. (Requirement docs, Project Plan, Test Strategy, Test Plan)
  • Tracking and control (end to end) to ensure project quality deliverables on time.
  • Leading BA’s resource at client side to ensure project assignment and utilization.
  • Provides application in support of the CRM and SAS/SASEBI including, but not limited to: user management; application enhancements; configuration changes; report and dashboard development; d Confidential management; assignment rules; workflow management; troubleshooting; Testing (FT/SIT/UAT) and bug fixes per SLA.

Confidential, Denver, Colorado

Project Manager - Testing

Responsibilities:

  • Lead and defined end to end testing processes and methodologies from Functional Testing, Integration Test/Regression Testing and UAT
  • Track and control Project Testing requirements map to testing coverage to ensure and achieve high quality of project deliveries
  • Leading global team meetings to ensure requirements and scope are in standard process and ownership.
  • Provide project tracking and control assistance to Client PDM in order to achieve project delivery on time.

Confidential

Client Manager / Offshore Program Manager

Responsibilities:

  • Manage all resource at client side to ensure project assignment and utilization.
  • Project requirements gathering and scoping.
  • Project planning, reviews and sign off. (Requirement docs, Project Plan, Test Strategy, Test Plan)
  • Lead and defined end to end testing processes and methodologies from Functional Testing, Integration Test/Regression Testing and UAT
  • Track and control Project Testing requirements map to testing coverage to ensure and achieve high quality of project deliveries
  • Liaise all communication between offshore and onshore to achieve high efficiency of project delivery
  • Provide project tracking and control assistance to Client PM in order to achieve project delivery on time.
  • Manage and lead offshore team to comply client security policies within Development and Testing implementation.

Confidential

Project Manager / Project Coordinator

Responsibilities:

  • Provides Leadership to the project team
  • Negotiates work commitments and assignments
  • Participates in cross project integration activities (such as change/dependency/risk management/solution reviews)
  • Organizes and chairs project team meetings
  • Author of the Quality Plan and drives Quality Plan process and approval
  • Manages the addition and deletion of work items into the plan.
  • Integrates detailed schedules from development, test, id, etc.
  • Maintains project schedules and reviews/tracks offering team status against established plans and schedules
  • Reports status as required to executive management, including at phase exits.
  • Coordinates completion of deliverables, project documents & records
  • Coordinates project related activities
  • Develops documents, communicates, and improves procedures, conventions, and guidelines.
  • Establishes Translation Plan

Confidential

System Software Specialist / Testing Manager

Responsibilities:

  • Testing Manager GDCC CMEP-NBM Testing Team
  • Owner of Confidential SW BTO Products (QC, QTP, LR, STM, ST, PPM)
  • Support maintenance of Grenoble Solution Center
  • Responsible of Use Case design cover by Shanghai Team
  • Provide a detail SOW/WBS for entire project.
  • Testing Consulting for CME C&I Projects
  • SCM support of Network, Broadband and Mobility Team
  • Testing Manager of 3rd Party Framework from ongoing track
  • Responsible for SOA from CME Internal/External
  • Responsible of reports from entire CME Test& Suite under PPM

Confidential

Testing Specialist (Test Lead / SME)

Responsibilities:

  • Test Lead of Investment & Customer Relation Module under SIT/UAT Testing process.
  • Responsible for Functionality Test Requirement Design according to country Business Specification.
  • Responsible of confirmation and discussion with User SME for Signoff under Module assigned to.
  • Responsible for Test Script designing under Confidential QTP & Quality Center
  • Responsible for Test Cases distribution per Cycle Plan within Business Days.
  • Assign and distribute test cases under my team of responsibilities.
  • Bug Verification tracking review open by each Team Members.
  • In charge for Defect Call review within Business area management.
  • Responsible for graphing summary report for management update and review.
  • Coaching and Motivating newly hired Testing engineers under Module assigned.
  • Share and promote company core to newly hired Engineers.

Confidential

QA Integration Test Leader

Responsibilities:

  • Help identify or validate the improvement opportunity, develop the business processes, define critical customer requirements, and prepare themselves to be an effective project team.
  • System Hardware, Software (Operating System and Software applications) and Peripheral device compatibility test.
  • System Quality and User’s Simulation Test on World’s Top 10 computer brands and clone mobile computers.
  • Conceptualize new testing process, procedures and techniques for the new product designs for better testing quality.
  • Responsible for the management and progress control of the Quality Testing Team on handled projects.
  • Assign Coverage Test and tasks to all Quality Test Team members.
  • To identify and validate the root causes that assure the elimination of “real” root causes and thus the problem the team is focused on.
  • Coordinate with the Project Leader and R&D Software/ Hardware Engineers in monitoring and enhancing quality tests.
  • Executing Test cases, Write Test Procedure, Modify Test Plan and Verifying Bugs Issues.
  • Responsible for newly recruit System Integration Test Engineers.
  • Conceptualize and review testing procedures for future projects with latest Software/ Hardware Devices from different (OEM- Original Equipment Manufacturing) mobile computers.

Confidential

Lead Technician Engineer

Responsibilities:

  • Lead Function line for Confidential Consumer Confidential
  • SMT asst. Engineer for Confidential Components Material and Machine Maintenance Input and Output Production for Notebooks Mother Board.
  • Touch-up function Test Sub-leader for Confidential Computer Confidential Mother Board.
  • Setup parameter for each component on Solder or Component Side of MB.

Confidential

Repair Dept. Technician Engineer

Responsibilities:

  • Maintain Plastic Injection Machine
  • Provide Quality assurance report for produce product
  • Lead 5 molder resource for oil pastel crayons

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