Offshore Program Manager / Delivery Manager Resume
SUMMARY:
- 18+ Years of experience within Service Delivery Management, Project Management, Quality Assurance and Testing Management experience.
- Knowledgeable of end to end solution development life cycle and testing methodologies from web application, emerging industries, telecom and financial services.
- Customer oriented, professional, flexible, creative, and service - oriented.
- Offering a unique combination of creativity and analytical skill with the ability to assess both vantage points to create cost-effective solutions for internal and external clients.
SKILLS & EXPERTISE:
- Project Management - PMP, Prince II
- Agile Scrum Master
- Processes Methodologies - CMMI 5, ITIL, Agile (Scrum, Sprint, Iterative), Waterfall, V Series, Iterative
- HP BTO (formerly Mercury) - QC, QPT, Load Runner, PPM
- Confidential Testing Rational Tools
- Confidential Web sphere / AS400
- VSTS, MS Office, MS Project, SharePoint
- Oracle
- Implementation - use as project DB for development
- Installation and configuration through testing tool DB (Quality Center) System admin in maintenance and monitoring project and also to measure system performance
- DB2, Sterling, Tridion CMS
EMPLOYMENT DETAIL HISTORY:
Confidential
Offshore Program Manager / Delivery Manager
Responsibilities:
- Assumes and Manage full client customer satisfaction
- Ensures effective and efficient collaboration between the client engineering management and ODC Management
- Work with client to establish overall migration plan to offshore location
- Manage project dependencies by communicating with client IT and business areas, identifying any variances to plan and proposing solutions and alternatives for variances
- Communicate/clarify requirements to offshore team
- Assist in establish metrics, ongoing reporting, monitoring and Service Level Agreements to be communicated to client
- Establish and facilitates key team business calls to resolve issues and make recommendation, present status, etc...
- Managing the Client Relationship (support client relationship, network with client organizations, develop new opportunities at client site)
- IT Project Management (delivery to scope, schedule and budget, estimating, task delegation, client communication and status reporting, ensuring quality)
- Technical Leadership (ensuring solid design principles are followed, providing technical assistance to software engineers, managing production SLAs)
- Personnel Management (goal setting, skill development, performance feedback, career coach for direct reports)
- Sales Support (assist in proposal development, prepare estimates, schedules and SOWs, knowledge of industry solutions and technologies)
- Participates in cross project integration activities (such as change/dependency/risk management/solution reviews)
- Responsibilities include leading Business Analyst working Compassion onsite
- Ensure all Project Planning and deliverables from both development and support maintenance.
- Coordinates completion of deliverables, project documents and records
- Coordinates Project related activities
- Organize and Chair Project Team meetings
Confidential
Client Manager / Offshore Program Manager
Technologies: iSeries (AS400, Websphere) Java, .NET, Sterling, VSTS
Responsibilities:
- Manage all resource at client side to ensure project assignment and utilization.
- Project requirements gathering and scoping.
- Project planning, reviews and sign off. (Requirement docs, Project Plan, Test Strategy, Test Plan)
- Lead and defined end to end testing processes and methodologies from Functional Testing, Integration Test/Regression Testing and UAT
- Track and control Project Testing requirements map to testing coverage to ensure and achieve high quality of project deliveries
- Liaise all communication between offshore and onshore to achieve high efficiency of project delivery
- Provide project tracking and control assistance to Client PM in order to achieve project delivery on time.
- Manage and lead offshore team to comply client security policies within Development and Testing implementation.
Confidential, Denver, Colorado
Project Manager - Testing
Technologies: Java, .NET, Tridion, Oracle, Jira
Responsibilities:
- Lead and defined end to end testing processes and methodologies from Functional Testing, Integration Test/Regression Testing and UAT
- Track and control Project Testing requirements map to testing coverage to ensure and achieve high quality of project deliveries
- Leading global team meetings to ensure requirements and scope are in standard process and ownership.
- Provide project tracking and control assistance to Client PDM in order to achieve project delivery on time.
Confidential, Colorado Springs, CO
BA Manager / Client Manager
Technologies: Java, .NET, VSTS, Oracle, Quality Center, Load Runner
Responsibilities:
- Project requirements gathering and scoping.
- Project planning, reviews and sign off. (Requirement docs, Project Plan, Test Strategy, Test Plan)
- Tracking and control (end to end) to ensure project quality deliverables on time.
- Leading BA’s resource at client side to ensure project assignment and utilization.
- Provides application in support of the CRM and SAS/SASEBI including, but not limited to: user management; application enhancements; configuration changes; report and dashboard development; d Confidential management; assignment rules; workflow management; troubleshooting; Testing (FT/SIT/UAT) and bug fixes per SLA.
Confidential
Project Manager / Project Coordinator
Responsibilities:
- Provides Leadership to the project team
- Negotiates work commitments and assignments
- Participates in cross project integration activities (such as change/dependency/risk management/solution reviews)
- Organizes and chairs project team meetings
- Author of the Quality Plan and drives Quality Plan process and approval
- Manages the addition and deletion of work items into the plan.
- Integrates detailed schedules from development, test, id, etc.
- Maintains project schedules and reviews/tracks offering team status against established plans and schedules
- Reports status as required to executive management, including at phase exits.
- Coordinates completion of deliverables, project documents & records
- Coordinates project related activities
- Develops documents, communicates, and improves procedures, conventions, and guidelines.
- Establishes Translation Plan
Confidential
System Software Specialist / Testing Manager
Responsibilities:
- Testing Manager GDCC CMEP-NBM Testing Team
- Owner of HP SW BTO Products (QC, QTP, LR, STM, ST, PPM)
- Support maintenance of Grenoble Solution Center
- Responsible of Use Case design cover by Shanghai Team
- Provide a detail SOW/WBS for entire project.
- Testing Consulting for CME C&I Projects
- SCM support of Network, Broadband and Mobility Team
- Testing Manager of 3rd Party Framework from ongoing track
- Responsible for SOA from CME Internal/External
- Responsible of reports from entire CME Test& Suite under PPM
Confidential
Testing Specialist (Test Lead / SME)
Responsibilities:
- Test Lead of Investment & Customer Relation Module under SIT/UAT Testing process.
- Responsible for Functionality Test Requirement Design according to country Business Specification.
- Responsible of confirmation and discussion with User SME for Signoff under Module assigned to.
- Responsible for Test Script designing under HP QTP & Quality Center
- Responsible for Test Cases distribution per Cycle Plan within Business Days.
- Assign and distribute test cases under my team of responsibilities.
- Bug Verification tracking review open by each Team Members.
- In charge for Defect Call review within Business area management.
- Responsible for graphing summary report for management update and review.
- Coaching and Motivating newly hired Testing engineers under Module assigned.
- Share and promote company core to newly hired Engineers.
Confidential
QA Integration Test Leader
Responsibilities:
- Help identify or validate the improvement opportunity, develop the business processes, define critical customer requirements, and prepare themselves to be an effective project team.
- System Hardware, Software (Operating System and Software applications) and Peripheral device compatibility test.
- System Quality and User’s Simulation Test on World’s Top 10 computer brands and clone mobile computers.
- Conceptualize new testing process, procedures and techniques for the new product designs for better testing quality.
- Responsible for the management and progress control of the Quality Testing Team on handled projects.
- Assign Coverage Test and tasks to all Quality Test Team members.
- To identify and validate the root causes that assure the elimination of “real” root causes and thus the problem the team is focused on.
- Coordinate with the Project Leader and R&D Software/ Hardware Engineers in monitoring and enhancing quality tests.
- Executing Test cases, Write Test Procedure, Modify Test Plan and Verifying Bugs Issues.
- Responsible for newly recruit System Integration Test Engineers.
- Conceptualize and review testing procedures for future projects with latest Software/ Hardware Devices from different (OEM- Original Equipment Manufacturing) mobile computers.
Confidential
Lead Technician Engineer
Responsibilities:
- SMT asst. Engineer for Confidential Components Material and Machine Maintenance Input and Output Production for Notebooks Mother Board.
- Touch-up function Test Sub-leader for HP Computer NoteBook Mother Board.
- Setup parameter for each component on Solder or Component Side of MB.