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Offshore Program Manager / Delivery Manager Resume

SUMMARY:

  • 18+ Years of experience within Service Delivery Management, Project Management, Quality Assurance and Testing Management experience.
  • Knowledgeable of end to end solution development life cycle and testing methodologies from web application, emerging industries, telecom and financial services.
  • Customer oriented, professional, flexible, creative, and service - oriented.
  • Offering a unique combination of creativity and analytical skill with the ability to assess both vantage points to create cost-effective solutions for internal and external clients.

SKILLS & EXPERTISE:

  • Project Management - PMP, Prince II
  • Agile Scrum Master
  • Processes Methodologies - CMMI 5, ITIL, Agile (Scrum, Sprint, Iterative), Waterfall, V Series, Iterative
  • HP BTO (formerly Mercury) - QC, QPT, Load Runner, PPM
  • Confidential Testing Rational Tools
  • Confidential Web sphere / AS400
  • VSTS, MS Office, MS Project, SharePoint
  • Oracle
  • Implementation - use as project DB for development
  • Installation and configuration through testing tool DB (Quality Center) System admin in maintenance and monitoring project and also to measure system performance
  • DB2, Sterling, Tridion CMS

EMPLOYMENT DETAIL HISTORY:

Confidential

Offshore Program Manager / Delivery Manager

Responsibilities:

  • Assumes and Manage full client customer satisfaction
  • Ensures effective and efficient collaboration between the client engineering management and ODC Management
  • Work with client to establish overall migration plan to offshore location
  • Manage project dependencies by communicating with client IT and business areas, identifying any variances to plan and proposing solutions and alternatives for variances
  • Communicate/clarify requirements to offshore team
  • Assist in establish metrics, ongoing reporting, monitoring and Service Level Agreements to be communicated to client
  • Establish and facilitates key team business calls to resolve issues and make recommendation, present status, etc...
  • Managing the Client Relationship (support client relationship, network with client organizations, develop new opportunities at client site)
  • IT Project Management (delivery to scope, schedule and budget, estimating, task delegation, client communication and status reporting, ensuring quality)
  • Technical Leadership (ensuring solid design principles are followed, providing technical assistance to software engineers, managing production SLAs)
  • Personnel Management (goal setting, skill development, performance feedback, career coach for direct reports)
  • Sales Support (assist in proposal development, prepare estimates, schedules and SOWs, knowledge of industry solutions and technologies)
  • Participates in cross project integration activities (such as change/dependency/risk management/solution reviews)
  • Responsibilities include leading Business Analyst working Compassion onsite
  • Ensure all Project Planning and deliverables from both development and support maintenance.
  • Coordinates completion of deliverables, project documents and records
  • Coordinates Project related activities
  • Organize and Chair Project Team meetings

Confidential

Client Manager / Offshore Program Manager

Technologies: iSeries (AS400, Websphere) Java, .NET, Sterling, VSTS

Responsibilities:

  • Manage all resource at client side to ensure project assignment and utilization.
  • Project requirements gathering and scoping.
  • Project planning, reviews and sign off. (Requirement docs, Project Plan, Test Strategy, Test Plan)
  • Lead and defined end to end testing processes and methodologies from Functional Testing, Integration Test/Regression Testing and UAT
  • Track and control Project Testing requirements map to testing coverage to ensure and achieve high quality of project deliveries
  • Liaise all communication between offshore and onshore to achieve high efficiency of project delivery
  • Provide project tracking and control assistance to Client PM in order to achieve project delivery on time.
  • Manage and lead offshore team to comply client security policies within Development and Testing implementation.

Confidential, Denver, Colorado

Project Manager - Testing

Technologies: Java, .NET, Tridion, Oracle, Jira

Responsibilities:

  • Lead and defined end to end testing processes and methodologies from Functional Testing, Integration Test/Regression Testing and UAT
  • Track and control Project Testing requirements map to testing coverage to ensure and achieve high quality of project deliveries
  • Leading global team meetings to ensure requirements and scope are in standard process and ownership.
  • Provide project tracking and control assistance to Client PDM in order to achieve project delivery on time.

Confidential, Colorado Springs, CO

BA Manager / Client Manager

Technologies: Java, .NET, VSTS, Oracle, Quality Center, Load Runner

Responsibilities:

  • Project requirements gathering and scoping.
  • Project planning, reviews and sign off. (Requirement docs, Project Plan, Test Strategy, Test Plan)
  • Tracking and control (end to end) to ensure project quality deliverables on time.
  • Leading BA’s resource at client side to ensure project assignment and utilization.
  • Provides application in support of the CRM and SAS/SASEBI including, but not limited to: user management; application enhancements; configuration changes; report and dashboard development; d Confidential management; assignment rules; workflow management; troubleshooting; Testing (FT/SIT/UAT) and bug fixes per SLA.

Confidential

Project Manager / Project Coordinator

Responsibilities:

  • Provides Leadership to the project team
  • Negotiates work commitments and assignments
  • Participates in cross project integration activities (such as change/dependency/risk management/solution reviews)
  • Organizes and chairs project team meetings
  • Author of the Quality Plan and drives Quality Plan process and approval
  • Manages the addition and deletion of work items into the plan.
  • Integrates detailed schedules from development, test, id, etc.
  • Maintains project schedules and reviews/tracks offering team status against established plans and schedules
  • Reports status as required to executive management, including at phase exits.
  • Coordinates completion of deliverables, project documents & records
  • Coordinates project related activities
  • Develops documents, communicates, and improves procedures, conventions, and guidelines.
  • Establishes Translation Plan

Confidential

System Software Specialist / Testing Manager

Responsibilities:

  • Testing Manager GDCC CMEP-NBM Testing Team
  • Owner of HP SW BTO Products (QC, QTP, LR, STM, ST, PPM)
  • Support maintenance of Grenoble Solution Center
  • Responsible of Use Case design cover by Shanghai Team
  • Provide a detail SOW/WBS for entire project.
  • Testing Consulting for CME C&I Projects
  • SCM support of Network, Broadband and Mobility Team
  • Testing Manager of 3rd Party Framework from ongoing track
  • Responsible for SOA from CME Internal/External
  • Responsible of reports from entire CME Test& Suite under PPM

Confidential

Testing Specialist (Test Lead / SME)

Responsibilities:

  • Test Lead of Investment & Customer Relation Module under SIT/UAT Testing process.
  • Responsible for Functionality Test Requirement Design according to country Business Specification.
  • Responsible of confirmation and discussion with User SME for Signoff under Module assigned to.
  • Responsible for Test Script designing under HP QTP & Quality Center
  • Responsible for Test Cases distribution per Cycle Plan within Business Days.
  • Assign and distribute test cases under my team of responsibilities.
  • Bug Verification tracking review open by each Team Members.
  • In charge for Defect Call review within Business area management.
  • Responsible for graphing summary report for management update and review.
  • Coaching and Motivating newly hired Testing engineers under Module assigned.
  • Share and promote company core to newly hired Engineers.

Confidential

QA Integration Test Leader

Responsibilities:

  • Help identify or validate the improvement opportunity, develop the business processes, define critical customer requirements, and prepare themselves to be an effective project team.
  • System Hardware, Software (Operating System and Software applications) and Peripheral device compatibility test.
  • System Quality and User’s Simulation Test on World’s Top 10 computer brands and clone mobile computers.
  • Conceptualize new testing process, procedures and techniques for the new product designs for better testing quality.
  • Responsible for the management and progress control of the Quality Testing Team on handled projects.
  • Assign Coverage Test and tasks to all Quality Test Team members.
  • To identify and validate the root causes that assure the elimination of “real” root causes and thus the problem the team is focused on.
  • Coordinate with the Project Leader and R&D Software/ Hardware Engineers in monitoring and enhancing quality tests.
  • Executing Test cases, Write Test Procedure, Modify Test Plan and Verifying Bugs Issues.
  • Responsible for newly recruit System Integration Test Engineers.
  • Conceptualize and review testing procedures for future projects with latest Software/ Hardware Devices from different (OEM- Original Equipment Manufacturing) mobile computers.

Confidential

Lead Technician Engineer

Responsibilities:

  • SMT asst. Engineer for Confidential Components Material and Machine Maintenance Input and Output Production for Notebooks Mother Board.
  • Touch-up function Test Sub-leader for HP Computer NoteBook Mother Board.
  • Setup parameter for each component on Solder or Component Side of MB.

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