We provide IT Staff Augmentation Services!

Project Management Analyst

Project Management Experience Project Manager confidential

  • Develop project schedule
  • Managed schedule, budget and project scope
  • Created weekly project status reports
  • Issue and risk management
  • Provided contingency planning and project communications plans
  • Management of project staff including internal matrixed employees, contractors, and vendor resources
  • Prepare and Deliver presentations to key project stakeholders
  • Prepare key project artifacts including development case, project charter and project management plan
  • Manage execution of SLC artifacts and deliverables
  • Prepare operational readiness, implementation and transition plans to provide cross-functional support among all domains.
  • Create process improvement for requirements gathering and documentation
Project Management Analyst confidential
  • Created and maintained project plans using CA Clarity
  • Supported project and program managers
  • Research and analysis of project documentation
  • Coordination of project communications
  • Managed change control process
  • Monitored project budget
  • Prepare project status reports
  • Scheduled and facilitated meetings with vendor and internal stakeholders
Project Manager Analyst confidential
  • Created and maintained project plans for 5 projects using Microsoft Project and CA Clarity
  • Supported multiple project managers
  • Provide PMO with metrics reports based on PMO guidelines
  • Prepare weekly, monthly and quarterly Dashboard presentations using MS Office products
  • Work with project teams to resolve issues and risks throughout the lifecycle of the project
  • Scheduled and facilitated meetings with clients, vendors, and internal staff as well as preparing agendas and meeting minutes
  • Participated in CA Clarity workgroup to improve the usability of the tool and establish best practices
  • Supported Strategic Operations Portfolio Manager
Project Administrator confidential
  • Support nine project managers and one project director
  • Provide project management for 7 divisions for fiscal year task planning
  • Develop and maintain over 200 project plans using CA Clarity and Open Workbench
  • Developed project templates for iterative and waterfall implementations
  • Create and maintain collaboration repository website for each project
  • Use Microsoft Access to provide resource timesheet status, track project metrics and provide monthly budget reports
  • Prepare monthly project profile report
  • Maintain database of software licenses for all Penn DOT Information Technology employees
  • Update PMO handbook and guidelines Develop detailed checklists and templates
  • Prepare and distribute meeting agendas and minutes
  • Train new project managers on Clarity and Open Workbench
  • Track project action items, risk and issue logs for five projects
  • Provide capacity versus demand reports to bureau directors
  • Use WebEx to conduct weekly status meetings for all project managers
  • Update and publish weekly dashboards for 65 projects
Project Coordinator confidential
  • Created and maintained tasks for 37 project plans using Microsoft Project and CA Clarity
  • Review and approve timesheet for 100 resources
  • Provide PMO lead with metrics and forecasting reports based on PMO guidelines
  • Prepare weekly, monthly, and quarterly Dashboard presentation using MS Office products
  • Work with PMO to resolved issues and risks throughout lifecycle of the project
  • Assist PMO in establishing new procedures and processes as scope of project changed
  • Review process guidelines with PMO to streamline processes
  • Tracked resource plans and prepared monthly organizational chart
  • Communicate project status to resources, PMO, and client using Microsoft SharePoint
Project Coordinator confidential
  • Created and maintained tasks for 3 programs and 31 projects using MS Project
  • Updated tasks, planned resources capacity, and tracked progress of phases using SDLC waterfall implementation plans
  • Compared work to baseline, prepared graphs and charts to measure metrics using MS Office products
  • Projected, planned and scheduled 100 resources based on project plans and scope changes
  • Prepare weekly, monthly, and quarterly Dashboard presentation using MS Office products
  • Scheduled and conducted meetings between internal associates and client
  • Resolved risks and issues within projects and escalated issues when needed
  • Scheduled and facilitated weekly team status meetings
  • Participated in quarterly lessons learned discussions to improve and streamline PMO processes
Project Supervisor confidential
  • Provided human resource support including payroll, interviewing, reviewing and training of technicians
  • Created and managed projects from inception until completion using Microsoft Project
  • Assisted in the design and implementation of a fixed asset tracking system
  • Managed the computer integration center for over 3,400 stores
  • Installed software, packaged, and shipped over 10,000 computers nationally
  • Used MS Project and MS Office Suite to track projects and prepare reports
  • Coordinated the transition of the computer installation unit from outside vendors to an internal organization
  • Scheduled, trained, and coordinated three roll outs of new computer equipment to 1,200 locations
  • Organized equipment deployment and installation for three chain acquisitions
  • Computer help desk support for 3500 stores using multiple software projects including Procom, PC anywhere, and Telnet
  • Provided computer installation support for 5 major acquisitions
  • Assisted field technicians with software issues while opening new stores, closing existing stores, or during computer upgrades
  • Assisted and trained other analyst on complex issues
  • Repaired computer software issues including SCO Unix, satellite systems, and CICS
Other Work Experience Help Desk Analyst confidential
  • Provided help desk support for Home and Community Services Information System HCSIS and Pennsylvania Child Support System PACSES
  • Documented application incidents and determined proper resolution path
  • Resolved login issues for internal stakeholders via email and phone requests
  • Researched and resolved customer issues for the HCSIS website
  • Trained new help desk analysts and provided training for new system implementation
Customer Service Representative confidential
  • Provided website support for new and existing Internet customers
  • Prepared RFPs and worked with customer order including GSA accounts
  • Used MS Project to schedule and track new projects and product rollout
  • Scheduled 15-20 salespeople to increase sales and minimize costs
  • Prepared weekly and monthly progress reports and scorecards
Account Representative confidential
  • Coordinated problem resolutions for general merchandise issues between Giant/Tops and Retail Services Associates
  • Tracked orders and made service calls to General Merchandise Manager
  • Implemented project plan for location resets
  • Worked with Cosmetic vendors during plan-o-gram resets
  • Maintained item database using Microsoft Access
Receptionist confidential
  • Processed real estate listings and sales on a multi-realtor website
  • Developed database for real estate listings and sales as well as tracked realtor's commissions
  • Maintained computer network and phone system
  • Prepared advertisements and mailings for agents

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