Project Management Experience Project Manager confidential

• Develop project schedule
• Managed schedule, budget and project scope
• Created weekly project status reports
• Issue and risk management
• Provided contingency planning and project communications plans
• Management of project staff including internal matrixed employees, contractors, and vendor resources
• Prepare and Deliver presentations to key project stakeholders
• Prepare key project artifacts including development case, project charter and project management plan
• Manage execution of SLC artifacts and deliverables
• Prepare operational readiness, implementation and transition plans to provide cross-functional support among all domains.
• Create process improvement for requirements gathering and documentation

• Created and maintained project plans using CA Clarity
• Supported project and program managers
• Research and analysis of project documentation
• Coordination of project communications
• Managed change control process
• Monitored project budget
• Prepare project status reports
• Scheduled and facilitated meetings with vendor and internal stakeholders

• Created and maintained project plans for 5 projects using Microsoft Project and CA Clarity
• Supported multiple project managers
• Provide PMO with metrics reports based on PMO guidelines
• Prepare weekly, monthly and quarterly Dashboard presentations using MS Office products
• Work with project teams to resolve issues and risks throughout the lifecycle of the project
• Scheduled and facilitated meetings with clients, vendors, and internal staff as well as preparing agendas and meeting minutes
• Participated in CA Clarity workgroup to improve the usability of the tool and establish best practices
• Supported Strategic Operations Portfolio Manager

• Support nine project managers and one project director
• Provide project management for 7 divisions for fiscal year task planning
• Develop and maintain over 200 project plans using CA Clarity and Open Workbench
• Developed project templates for iterative and waterfall implementations
• Create and maintain collaboration repository website for each project
• Use Microsoft Access to provide resource timesheet status, track project metrics and provide monthly budget reports
• Prepare monthly project profile report
• Maintain database of software licenses for all Penn DOT Information Technology employees
• Update PMO handbook and guidelines Develop detailed checklists and templates
• Prepare and distribute meeting agendas and minutes
• Train new project managers on Clarity and Open Workbench
• Track project action items, risk and issue logs for five projects
• Provide capacity versus demand reports to bureau directors
• Use WebEx to conduct weekly status meetings for all project managers
• Update and publish weekly dashboards for 65 projects

• Created and maintained tasks for 37 project plans using Microsoft Project and CA Clarity
• Review and approve timesheet for 100 resources
• Provide PMO lead with metrics and forecasting reports based on PMO guidelines
• Prepare weekly, monthly, and quarterly Dashboard presentation using MS Office products
• Work with PMO to resolved issues and risks throughout lifecycle of the project
• Assist PMO in establishing new procedures and processes as scope of project changed
• Review process guidelines with PMO to streamline processes
• Tracked resource plans and prepared monthly organizational chart
• Communicate project status to resources, PMO, and client using Microsoft SharePoint

• Created and maintained tasks for 3 programs and 31 projects using MS Project
• Updated tasks, planned resources capacity, and tracked progress of phases using SDLC waterfall implementation plans
• Compared work to baseline, prepared graphs and charts to measure metrics using MS Office products
• Projected, planned and scheduled 100 resources based on project plans and scope changes
• Prepare weekly, monthly, and quarterly Dashboard presentation using MS Office products
• Scheduled and conducted meetings between internal associates and client
• Resolved risks and issues within projects and escalated issues when needed
• Scheduled and facilitated weekly team status meetings
• Participated in quarterly lessons learned discussions to improve and streamline PMO processes

• Provided human resource support including payroll, interviewing, reviewing and training of technicians
• Created and managed projects from inception until completion using Microsoft Project
• Assisted in the design and implementation of a fixed asset tracking system
• Managed the computer integration center for over 3,400 stores
• Installed software, packaged, and shipped over 10,000 computers nationally
• Used MS Project and MS Office Suite to track projects and prepare reports
• Coordinated the transition of the computer installation unit from outside vendors to an internal organization
• Scheduled, trained, and coordinated three roll outs of new computer equipment to 1,200 locations
• Organized equipment deployment and installation for three chain acquisitions
• Computer help desk support for 3500 stores using multiple software projects including Procom, PC anywhere, and Telnet
• Provided computer installation support for 5 major acquisitions
• Assisted field technicians with software issues while opening new stores, closing existing stores, or during computer upgrades
• Assisted and trained other analyst on complex issues
• Repaired computer software issues including SCO Unix, satellite systems, and CICS

• Provided help desk support for Home and Community Services Information System HCSIS and Pennsylvania Child Support System PACSES
• Documented application incidents and determined proper resolution path
• Resolved login issues for internal stakeholders via email and phone requests
• Researched and resolved customer issues for the HCSIS website
• Trained new help desk analysts and provided training for new system implementation

• Provided website support for new and existing Internet customers
• Prepared RFPs and worked with customer order including GSA accounts
• Used MS Project to schedule and track new projects and product rollout
• Scheduled 15-20 salespeople to increase sales and minimize costs
• Prepared weekly and monthly progress reports and scorecards

• Coordinated problem resolutions for general merchandise issues between Giant/Tops and Retail Services Associates
• Tracked orders and made service calls to General Merchandise Manager
• Implemented project plan for location resets
• Worked with Cosmetic vendors during plan-o-gram resets
• Maintained item database using Microsoft Access

• Processed real estate listings and sales on a multi-realtor website
• Developed database for real estate listings and sales as well as tracked realtor's commissions
• Maintained computer network and phone system
• Prepared advertisements and mailings for agents