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Program/project Manager Resume

New York, NY

SUMMARY:

Services and Development Leader with extensive experience in managing clients, development teams and organizations. Plan, execute and manage all aspects of program/projects for both external and internal corporate clients. Results - oriented executive with proven track record of successful leadership, while balancing risk with the appropriate level of control and a solid technology base .

STRENGTHS INCLUDE:

  • Program management
  • PMO, Engagement, Program, Project, Product, Portfolio, Business management
  • Pure play services AND software/SAAS product installation and consulting
  • Large, medium, small projects
  • Team development and management
  • Creation, development and direction of services and development programs development, delivery and management
  • Relationship management
  • Process improvement
  • Local and international business
  • Customer presentations, proposals and
  • New product enhancement and innovation
  • RFP, RFI, Proposal development and delivery
  • Excellent written, oral and presentation communications

EXPERIENCE:

PROGRAM/PROJECT MANAGER

Confidential, New York, NY

Responsibilities:

  • PMO-driven SAAS product selection, implementation, and integration with Ariba, Ariba Contracts, SAP and internal master data sources globally. Included several individual vendor audits, revisions of user business processes and transitioning to BAU.
  • Developed cross-team proposal for the realization of the DoA policy including the Enterprise Data Model, DoA management interface and integration with related applications.
  • Worked with 14 program teams to create/manage project plans for the global implementation of Ariba, Fieldglass, SAP, Archer and home-grown applications. Establish project management processes and procedures. Included interaction with multiple 3rd party product and service vendors.
  • Design and implementation of a multi-lingual information/data content portal using a component assembly approach. Management of the Communications team/End users who designed and sourced the content, and the 3rd party vendor of the multilingual SAAS content management technology.
  • Development of the BAU process.
  • Project Manager for the development and deployment of the multi-lingual Help Desk to support the Global Ariba Implementation.
  • The Help Desk was staffed by a 3rd party.
  • Project Manager for the development and implementation of the Global VGS.
  • This includes the Vendor Governance Portal, data cleanse/ enrichment, and load of vendor profile and A/P data for 10 countries and multiple A/P systems. Included 3rd party teams.
  • Responsibilities include but not limited to direction of 3rd party project teams and off-shore development teams, identify/track milestone and dependencies, identify/mitigate risk, change management, create/track project plans, vendor management, team management. Required excellent analytical and problem-solving skills, organizational skills, and a highly goals oriented approach. Teams are located on-shore and off-shore.

PMO PROGRAM MANAGER

Confidential, New York, NY

Responsibilities:

  • Installed upgrades to hardware/software, and all Customer Service processes and procedures across 10 customer sales/service call centers servicing over 5MM active customers. Included the Interactive Voice Response system and the outsourcing of portions of the customer service center.
  • Closing Team Program Manager for the divesture of 12 Caribbean and Central America jurisdictions.
  • These rolling-closes included functional areas of tax, HR, finance, treasury, re-insurance, consents, regulatory, banking, etc.
  • Responsibilities include but not limited to direction of teams of project managers, identify/track milestone and dependencies, identify/mitigate risk, change management, internal/external communications, create/track project plans, customer/vendor management, team management.
  • Required excellent analytical and problem-solving skills, organizational skills, and a highly goals oriented approach. Teams were located on-shore and off-shore.

VP PROJECT MANAGEMENT, VENDOR MANAGER

Confidential

Responsibilities:

  • Day-to-day resource and P&L management of 50+ consultants with a $6MM+ budget.
  • Hands on program/project management of core business and science and engineering systems.
  • Included hands-on consulting and guidance of the client in the enhancement of software development processes and procedures to achieve on-time/on-budget delivery of programs/projects.

CLIENT PROGRAM MANAGER, PMO, RELATIONSHIP MANAGER

Confidential, Fremont, CA

Responsibilities:

  • Worked with clients on the business and technology issues of Product Management and New Product Innovation.
  • Managed multiple product delivery teams.
  • Designed processes, and customizated the Accept product to accommodate the customer needs.
  • The effort included strategic and tactical approaches.

CLIENT SUPPORT AND TECHNOLOGY RELATIONSHIP MANAGER

Confidential

Responsibilities:

  • Prospecting, demos, sales presentations, sales, to product users and executive management resulting in several product sales
  • Identified, refined and “shepherded” customer requirements that became product features.
  • Project Management, Java, J2EE, WebSphere, Agile, XML, Unix, Windows, others

DIR CUSTOMER PROGRAM MANAGEMENT / VP PROFESSIONAL SERVICES

Confidential, Pittsburgh, PA

Responsibilities:

  • Grew the professional services team from 10 to 50 people. Managed multiple projects and teams of Project Managers and technicians.
  • Revamped the professional services pricing to maximize margins.
  • Initiated Customer Proposal & Software Delivery review by sales, services and finance.
  • Created services products and marketing collateral.
  • Identified customer requirements that then became product features.
  • Created standard software product, allowing for easier customization using Java, SQL Server, etc,
  • Established a QA function, improving reliability by 50% and decreasing maintenance by 70%.
  • Established and directed the PMO office.
  • Product Management, Project Management, Java, WebSphere, Oracle, DB2, SQL Server, web, UML, Windows, Unix, Linux, Apache, Tomcat, component technology, others

CO-FOUNDER AND EDITORIAL DIRECTOR

Confidential, New York, NY

Responsibilities:

  • Developed the business plan and strategy focused on distributed computing, object-oriented technology, java, the web, enterprise application integration.
  • Created the innovative editorial strategy that utilizes only active technology engineers as editorial contributors.
  • Developed and maintained relationships with software product and services vendors.

FOUNDER

Confidential, New York, NY

Responsibilities:

  • Developed financial models including the pro/serv cost and pricing models.
  • Created a marketing approach and strategy.
  • Day-to-day management responsibility.
  • Identified and created all services and products.
  • Created public presentations and formal courses for Global 2000 companies.
  • Conducted all “C” level presentations and consultations.
  • Directed the definition and creation of service products.
  • Object oriented technology, Product Management, Project Management, Java, WebSphere, Oracle, DB2, SQL Server, UML, Windows, Unix, Linux, component technology, others

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