Thirty years in high - tech, with the last seventeen focused on technical, learning various technologies, developing best practices and standards, and delivering using blended learning techniques. Shows a history of innovative thinking and cost cutting measures with tangible results. al programming included routing, switching, Confidential, Cable Modem Termination Systems and test equipment as well as the applications and protocols associated with them.
- Microsoft Office
- Microsoft Certified Professional
- Brain Shark
- Adobe Captivate
Confidential, Chelmsford, MA
- Preparing equipment and course material for inaugural program.
- Deliver .
- Created four classes for Tier 1 Service Provider in Australia in under 60 days.
Confidential, Calabasas, CA
- Drafted and implemented skills assessment test to gauge employees’ knowledge base.
- Developed remote lab resulting in cost reductions .
- Co-authored extensive study guide for undergraduate pilot project in China.
- Designed and standardized lab manuals company wide.
- Created test.
- Develop and deliver for the Confidential TestCenter to employees and customers worldwide.
- Assess learning needs for client Implementation Services onsite and then customize to fit.
- Administer testing.
Confidential, Westborough, MA
Technical Trainer / Consultant
- Develop and deliver on the Cuda 12000 Confidential IP switch to employees and customers worldwide.
- Work with Engineers when developing new product for sales and support.
Confidential, Waltham, MA
- Standardized all manuals and lab books, including content development and corporate branding.
- Using Confidential and Confidential internal resources, developed revenue generating courses on Confidential and Confidential Storage Systems.
- Created new hire program.
- Design and deliver program for the Confidential PowerVault and Confidential T3 storage systems.
- Implement six-week new hire program for college graduates.
Confidential, Billerica, MA
Senior Technical Trainer
- Develop and deliver on Confidential Routers and the Confidential 8600 Routing Switch to employees and customers worldwide.
- Develop instructor guides for Confidential 8600 and Confidential router courses.
- Develop tests.
Confidential, Boston, MA
Senior Customer Service Engineer
- Install, maintain and repair Wang VS, OIS and WP systems and peripherals.
- Provide informal to customers when needed.