OBJECTIVE:

To obtain a Management position in the Telecommunications or IT industry.

PROFILE:

Senior level Project Manager who is results - oriented. A hands-on professional with a successful record of accomplishments in the project management, telecommunications and information technology industries. Enterprise level experience with all project manager methodologies including Six Sigma. Implemented and lead full lifecycle implementation dealing in hardware and software, networking, VOIP, and all facets of Telecommunications. Major strengths include strong leadership, excellent communication skills, competent, strong team player and attention to detail.

TECHNICAL SKILLS:

• Technical Support
• Microsoft Office Suite
• WINS
• Networking
• Microsoft Virtual PC
• IPX/SPX
• Network Administration
• Microsoft Project
• SMTP
• Network Engineering
• PC Anywhere
• VPN
• Database Management
• Procomm
• NAT
• Systems Analysis
• Network Firewall Devices
• Structured Cabling
• Helpdesk Management
• VNC
• DHCP
• Visio
• Visual Basic
• Telnet
• Oracle
• Windows 2000/XP/Vista
• Active Directory
• Citrix
• Microsoft NT 4.0 Server
• Network Topology
• Putty
• UNIX
• Telecommunications Systems
• OC3
• RIP
• Basic Computer Hardware
• OC12
• SIP Trunking
• Bridges
• DS3
• Nortel PBX and Key Systems
• Network Security
• Cisco Routers/Switches
• Web Security
• HP Server
• Network Hardware
• Fiber Optic Data Distribution
• Satellite Comm. Systems
• Internet Security
• Incident Management
• Spectralink Wireless Systems
• Information Security
• Valcom Paging Systems
• Change Management
• Integration/Configuration
• Problem Management
• Design Standards
• Change Control
• Audit and Compliance
• Network Design/Integration
• Risk Mitigation
• Product Development Methodology (PDM)
• Remote Project Management
• Desktop Migrations
• Global Process Integration
• Software Development Life Cycle (SDLC)
• Virtual Project Teams
• IVR
• Vendor Management
• SharePoint 2010
• Microsoft Project Server 2010
• Call Center Applications
• System Disaster Recovery Planning

PROFESSIONAL HISTORY:

Confidential

Technical Project Manager

Responsibilities:

• Coordinate Linux/Windows Security Audit Remediation tasks with System Administrators, Release Managers, and Business Unit Representatives.
• Identify and coordinate new IT system developments and/or enhancements.
• Work with appropriate business groups to develop project scope of work documents and project plans that include an analysis of benefit, cost, work schedule and any related risks.
• Identify, track, monitor and communicate project-related issues, scope changes, variances and contingencies that may arise during the implementation of IT projects.
• Coordinate project deliverables for Confidential home Teleworker clients

Confidential

Senior Project Manager

Responsibilities:

• Application level delivery
• Manage defects, planning out release, evaluating risk
• Ensure on time release w/ quality
• Manage all aspects of the release
• Oversee all desktop portfolio application impacts within the release
• Work with the test teams, environment teams, business partners, development team, to ensure successful delivery of the application changes
• Drive defect/issue resolution and ensures timely resolution to complete testing on schedule
• Responsible for reporting, monitoring, tracking and coordination of all activities within the release

Confidential

Senior Project Manager

Responsibilities:

• Managed the installation and testing of Network LAN and WAN equipment to include Network Routers, Switches and Firewall Devices.
• Managed the ordering, installation and testing of OC3 and OC12 circuits.
• Managed technical and project resources in the development of technical, network design, certification documentation.
• Managed project team which included of Network, Technical and System Architects, Technicians, Order Specialists and Systems Engineers in the successful implementation of Network and System installation projects.
• Led project team and customer status meetings.
• Provided project status using various systems and project tools to include Microsoft Project, Status Reports and SharePoint project collaboration tools.

Confidential, Jacksonville, FL

Senior Project Manager

Responsibilities:

• Managed web based application project upgrades resulting from Security Vulnerability Assessments
• Managed complex interaction of multiple technical and business stakeholders that span multiple businesses, functions and geographies within the company.
• Participated in the approval and monitoring of Software Release changes.

Confidential, Jacksonville, FL

IT Project Manager

Responsibilities:

• Manage the HIPAA 5010 and ICD-10 migrations.
• Manage web based application project upgrades.
• Manage State Compliance projects.
• Drive project task, design deliverables and the resolution of technical issues.
• Ensure the development of system documentation including appropriate policies & procedures for each assigned project.
• Establish, manage, and coordinate SDLC migration and integration testing.
• Assure data compliance with HIPAA, and NPI standards of privacy and security.
• Test projects through all phases of the SDLC.
• Validate functionality and HIPAA & business rule calculations.
• Financial planning based on requirements and use cases.
• Managed project schedule & SDLC; monitor budget & resources.
• Facilitate JAD sessions with client; conduct walkthroughs for each project phases.
• Responsible for the overall direction, management, communication, coordination of status reports, stability of Delivery Systems, Service, Mandate & Compliance project oriented work.
• Utilize project management processes and SDLC, Agile and PMI methodologies to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.
• Accountable for multiple deliverables associated with a project.
• Write/create scope documents and determine project cost Coordinated/Managed external vendor resources for the timely delivery and testing of software code for system enhancements.
• Research and develop project timelines, deliverables, resources, tasks & dependencies based upon the project capability.
• Maintain project level work breakdown structure by tracking events, tasks, dependencies, and progress within a project plan.
• Identify discrepancies in planned versus actual cost Communicate project status and advise project team, customers, and staff on tactical solutions to dealing with barriers within a project.

Confidential, Jacksonville, FL

Senior Project Manager

Responsibilities:

• Responsible for delivery of strategic, cross-functional, high visible projects within time, cost, scope, and quality defined boundaries, in accordance with the company's life cycle methodologies and disciplines.
• Managed complex interaction of multiple technical and business stakeholders that span multiple businesses, functions and geographies within the company.
• Participated in the approval and monitoring of Software Release changes.
• Managed all projects, tracks time allocations and resource usage.
• Managed the migration of over 5000 desktops Confidential various international locations, included software security validations, software upgrades, whitelist and proxy changes.
• Coordinated troubleshooting efforts to include executive level escalation between business and technical groups to ensure timely resolution of system and network outages.
• Coordinated with equipment providers to provide training, technical support and timely delivery of equipment orders.
• Manage offshore vendor partner relationships.
• Manage software upgrades for remote call center business partners.
• Work with developers and enterprise architects to test Oracle (Golden Gate) database replication software.
• Tested online chat software with remote vendors.
• Work with Global and Technical information security officers to ensure international and local network and software security compliance.
• Worked with Corporate Procurement to establish new equipment order requirements for a Large Infrastructure project which required the ordering of equipment for over 26,000 agents.
• Lead in implementing/applying standard processes for scope/change management, risk management, issue management, quality assurance, estimate variances and project communications.
• Communicate to all stakeholders on a timely basis, including Senior or Executive Level Management.
• Support project negotiations by providing subject matter expertise around retail banking and project lifecycle methodologies.
• Ensure project satisfies all required policy, audit, financial and technology guidelines.
• Expert knowledge and hands-on experience in application and execution of PMBOK-based project management methodologies and processes.
• Coordinate and manage across various business segments and technology disciplines.

Confidential, Jacksonville, FL

Project/Program Manager

Responsibilities:

• Managed projects on a national and international level, including coordination, status reports, stability of the project work effort, financials, scope and critical path, track key project milestones and adjust project plans and/or resources to meet customer needs and requirements.
• Worked with Project Management Organizations within Confidential & Confidential to implement best practices
• Designed Voice over IP networks for clients resulting in increased call processing and thousands of dollars in long distance toll charges.
• Executed and maintained project management processes and disciplines in the areas of project schedule and quality management; communications management; human resource management; cost management; procurement management; risk/issue management, change management.
• Managed the installation, training and support for large scale project rollouts for Allstate, Kohl's, Kmart, Borders Books, Walden Books, Confidential, Simon Properties, Progressive Insurance and other various National Retail Clients.
• Developed scope of work and technical process documents to included test requirements, certification documentation and customer acceptance requirements.
• Provided support for large scale Structured Cabling Projects.
• Reviewed customer provided blueprints/floorplans to ensure the correct placement of telephone, computer, data and point of sale equipment.
• Directed coordination and implementation of tasks involving third party vendors as well as provided consultation to clients on system implementation.
• Vendor contract negotiations and RFP responses.
• Provided and managed client relations with 100+ Confidential 500 companies implementing infrastructure design and set up. Established rapport and trust to ensuring to provide the most cost effective solution as well as increase productivity simultaneously.
• Participated in full lifecycle implementation dealing in hardware and software, networking, VOIP, and all facets of Telecommunications.
• Received award for Confidential Vendor of the Year for outstanding customer service.
• Received Vice Presidential Letter of Appreciation for coordinating the installation of voice circuits and systems for Confidential ’s mobile banking locations located in Houston and San Antonio, resulting in the distribution of funds to those in need after Hurricane Katrina.
• Established training program for technician and project management resources.
• Developed standardized pricing for large retail and banking system implementations.
• Provided onsite software, desktop and telephony and voice system support.
• Managed the implementation of complex voice and data system rollouts.

Confidential, Jacksonville, FL

Account Manager

Responsibilities:

• Managed the installation of all voice and data network structured cabling for Progressive Insurance office locations nationwide.
• Grew account revenues from $500,000 to $2 Million in less than one year.
• Created detailed scope of work documents for installations which reduced installation time by almost 30% resulting in increased revenue margins.
• Assisted in developing a national vendor database and screening of vendor resources.