SUMMARY:

Project management professional with strong communication and planning skills who successfully manages projects to include system implementation, application development, and process improvement. Demonstrated success with leading and directing management teams towards project goals for application development and system deployment.

EXPERTISE IN:

• Project Management
• Business Analysis
• Financial Reporting
• System Implementation
• System Analysis
• & Development
• HIPPA Compliance
• Internal Control
• Budget & Quality Control

TECHNICAL SKILLS SUMMARY

Operating System Software: Windows Server 2010, Windows Server 2013, Windows 8

Utility Packages: Lotus Notes, MS PowerPoint, MS Excel, MS Word, MS Project 2007, MS Project 2013, MS Project Server 2007, Clarity, MS Team Foundation Server, Urban Turtle

Computer Aided Design Package: MS Visio 2010, MS Visio 2013, Visual Studio

Databases: MS Access, MS SQL Server 2008, Oracle, PeopleSoft, Meditech, McKesson HBOC, Cerner

Languages: JAVA / J2EE, SQL

EXPERIENCE:

Confidential, Nashville, TN

Project Manager

Responsibilities:

• Manage the project plan to include both technical and process deliverables for Confidential call center.
• Conduct daily and monthly meetings with stakeholder and project teams to meet project timelines.
• Monitor project issues through development and implementation of project escalation template.
• Implement technology and workforce improvements resulting in 20% increase in call recordings.
• Document the current state workflow for workforce improvements and technology optimization.

Confidential, Nashville, TN

Project Manager / Technical Delivery Manager

Responsibilities:

• Managed the technical delivery effort of development and business analysis for .net application.
• Implemented reporting methods and metrics to monitor delivery and implementation of functionality.
• Monitored environment and deployment with Confidential teams to ensure timely resolution of issues.
• Improved delivery outcomes using Agile and Scrum resulting in 40% increase in functionality.
• Implemented tracking tools to identify and mitigate bugs and impediments in a timely manner.
• Conducted the daily SCRUM and SCRUM Validation to manage and report the team status.
• Provided guidance and direction to lead project manager to monitor the project sprints.
• Managed the client expectations to ensure that technical delivery matched the functionality.

Confidential, Nashville, TN

Project Manager

Responsibilities:

• Managed project schedule, resources, and personnel for the testing work plan.
• Implemented reporting methods and metrics to improve communication and validate test data.
• Monitored and reported progress for the test work plan to ensure of kpi targets.
• Developed reporting tool for defect tracking resulting in 5 day increase in defect resolution.

Confidential, Nashville, TN

Project Manager

Responsibilities:

• Performed gap analysis of current and future state to identify requirements and develop project plan.
• Managed project schedule and personnel for technology requirements of multi - channel contact center.
• Implemented and conducted testing for Avaya telephony solutions 1 week prior to project timeline.
• Provided to call center staff and executive management on Avaya and desktop solutions.
• Developed database for city locations on due date for Lot Features, Operations, Rates, and Contacts.
• Implemented best practices for Call Center resulting in 80% increase of customer response time.

Confidential, Franklin, TN

Senior Consultant

Responsibilities:

• Performed gap analysis of current and future state infrastructure for Meditech 6.0 upgrade.
• Evaluated workflow and technology for clinical departments identifying 10 unused applications.
• Compared contracts database to deployed applications resulting in $500K budget savings.
• Performed utilization review of Meditech suite and 3rd party solutions to identify interfaces.
• Evaluated clinical module optimization to improve charge capturing for LAB, PCM, and EDM.
• Developed metric reporting for key stats to monitor clinical outcomes and financial performance.
• Trained staff on Meditech ESS to provide for drill down and historical view of financial data.

Confidential, Atlanta, GA

Senior Consultant

Responsibilities:

• Trained nursing and clinic staff on Confidential resulting in 10% order error reduction.
• Trained nursing and clinical staff on Confidential resulting in improved work flow.
• Implemented Confidential AdminRx and PACS features for Confidential Clinical v10.3 upgrade.
• Exceeded target by 20% for nursing staff and inpatient and outpatient physicians.
• Developed the SQL database to query clinical database to include user security, modeling and reports.

Confidential, Nashville, TN

Senior Consultant / Trainer

Responsibilities:

• Managed effort and Cerner deployment for 10 clinic locations and one acute care facility.
• Completed cash management and revenue cycle one week prior to deliverable date.
• Developed front desk (cash management and patient scheduling) and back office (payment posting and claims management) for 10 acute care facilities and 20 clinic locations.
• Achieved and exceeded the target resulting in bonus payment of $2M to Confidential .

Confidential, Nashville, TN

Business Analyst - Trust Project

Responsibilities:

• Conducted meetings on design and enhancement of Trust database based on a JAVA platform.
• Performed data migration tasks with BA’s / Developers to ensure accuracy of legacy data migration.
• Created and executed test plans in test environment to provide enhancement of system functionality.
• Managed legacy data conversion and UAT testing effort for a $60M vehicle registration system.
• Developed data mapping documents resulting in 90% conversion of legacy data and minimal cleanup.
• Created and executed test plans in test environment for enhancement of system functionality.

Confidential, Jenkintown, PA

Senior Project Manager

Responsibilities:

• Managed staff for major project resulting in completion on time and 80% of budgeted hours.
• Performed SOX engagements and implemented new processes for financial reporting requirements.
• Implemented standard SOP and C/S Meditech 5.25 EDM & Pharmacy solution for client.
• Completed for 20 clinical staff on Meditech 5.25 for client 1 month prior to deliverable date.
• Implemented C/S Meditech 5.25 Financials/Patient Acct. resulting in 20% net revenue increase.
• Implemented Oracle Financials and policy deployment for client 2 months prior to due date.
• Managed contractor staff resulting in completion of test work for client in 90% of budgeted hours.
• Tracked deliverables and managed 10 contract staff for a $20M project of UK industrial company.
• Implemented Meditech Financials/Revenue Cycle for client resulting in 20% net revenue increase.

Confidential, Nashville, TN

Senior Consultant

Responsibilities:

• Managed business office project for client resulting in 20% increase of net revenues or $2M.
• Developed policy and procedures for business office resulting in 30% net revenue increase.
• Implemented Meditech 5.4 for 10 acute care facilities resulting in 40% registration error reduction.
• Developed business process models to improve patient work flow for hospital departments.
• Implemented Oracle financials for major client to include G/L, A/P, A/R and document archiving.
• Developed business process models to improve patient work flow for hospital departments.
• Created and executed test plans to demonstrate solution for screen function and appearance.

Confidential, Nashville, TN

Business Analyst

Responsibilities:

• Implemented Oracle resulting in 50% premium collection increase and $10M bad debt reduction.
• Managed project schedule and personnel resulting in project completion 20% under budget.
• Perform load testing for Call Center implementation and integration for ERP client solution.
• Developed test scenarios to ensure proper conversion of legacy data to Oracle financials.

Confidential, Nashville, TN

Sales Consultant

Responsibilities:

• Achieved 150% of sales quota to physician groups through trade shows, seminars and office visits.
• Trained physician staff in billing and collections to accelerate implementation of Confidential Paradigm.

Confidential, Nashville, TN

Senior Operations Auditor

Responsibilities:

• Performed IT audits of McKesson HBOC to evaluate billing errors and working of error reports.
• Managed staff on Meditech 4.17 implementations and conversions for 20 acute care facilities.
• Trained clinical staff for Meditech 4.17 clinical to ensure data integrity, workflow and reporting.
• Performed P&L review of acute care hospitals and on-site physician clinics to evaluate performance.
• Trained business office staff on proper billing procedures resulting in average cost savings of $500K.
• Conducted financial and operational audits to ensure financial integrity and HIPPA compliance.
• Conducted technology audits of hospitals to ensure accurate financial reporting to Corporate.