Overview

Over 14 years of experience in full lifecycle of IT Project/Program Management in Telecommunication, Networking Operations, General and Personnel Management and Software Development with IMF and Corporate sector, managing cross functional teams geographically located. PMP and ITIL Certified

Skills

• Tools: Microsoft Project Management, Clarity, Quality Center/ALM, Ariba, Project Portfolio Management,
• Remedy

Experience

Project/Program Manager, confidential

• Achievements Include:
• Cross functional Project Manager supervising 48 resources
• Developed and managed project plans, finances and project artifacts.
• Coordinated efforts to identify project resource requirements and obtain resource commitments from appropriate stakeholders.
• Responsible for managing project budget and procurement.
• Lead project planning and status meetings.
• Responsible for quality management through lessons learnt after each phase and as per set standards.
• Communicate timely, accurate status to stakeholders.
• Involved in creation and execution of work schedules with external support vendors.
• Responsible for constantly identifying, monitoring and controlling the Risks.
• Ensure all project tasks are completed on time and of high quality.
• Understand and communicate to the project team the key business issues of the customer, including key metrics and success factors.
• Ensure customer acceptance of all artifacts.
• Escalated project risks and issues to the appropriate stakeholders.
• Coordinated with Horizontals Verticals in the delivery of Infrastructure components for Enhancements.
• Monitored and innovate the project management process.
• Engaged with the appropriate management to secure commitment for associate resources.
• Communicate Non-Associate resource requirements and secure services through negotiated schedules.
• Engaged directly with the Verticals and Horizontals for approval of project deliverables.
• Significant Projects

confidential

Project Manager

Project Description

This project developed scalable common software delivery services that incorporated into other Smart Services using Service Oriented Architecture and enabled for external consumption. A common Services using Service Oriented Architecture framework defined by Services to allow simplified integration and opportunity for reuse, Support Authentication, Authorization and Auditing mechanisms, Improve usage and metrics reporting to understand the customer patterns and Comply with Cisco Software Entitlement Policy. It had close to 10 million hits per day.

confidential

Project Manager

Project Description

The objective of this project is to add Configuration Items to the Configuration Management Database in phases, taking care of required integration with other systems in existence

confidential

Project Manager

Project Description

Contact Routing project increased contact center efficiency and the flexibility to respond to business fluctuations through the implementation of a contact routing solution. Enabled skill based routing for call center agents, integrating voice/fax/email/social media. Improved customer experience and throughput time by 100 .

confidential

Project Manager

Project Description

Scope of Data Loss Prevention DLP Program Phase II was to support Toyota Financial Services team with design and implementation of the DLP Program Phase II on shared infrastructure. McAfee DLP solution was shortlisted after Proof of Concept on the project.

confidential

Project Manager

Project Description

The objective of this project was to Upgrade the Oracle version of the in-scope application databases and migrate from HP UNIX platform to Linux platform.

confidential

Project Manager

Project Description

The objective of this project was to enhance and supports the telecomm infrastructure of client.

Senior Manager confidential

confidential

Achievements Include:

• Identified large enterprise customer needs and developed a sales strategy to map the needs with Value Momentum offerings, thereby converting these needs into qualified requirements and subsequently into revenue.
• Worked with the Product development teams, Client Services teams and partners to develop and present pre-sales product/application demonstrations and web application POCs to the customers.
• Lead efforts for knowledge management, market-research, preparation of marketing collaterals, presentations, SOWs.
• Involved in preparing effort estimates, project schedules, resource allocation plans and commercial estimates for all project implementations.
• Managed customer accounts, and involved in establishing company's brand name and strengthening relationships with key IT stakeholders at customer organizations.
• Managed cold-call and email campaigns run by team of executives.
• Recruited and built Business Development teams for domestic sales and US-inside sales.

Major, confidential

confidential

Achievements Include:

• Head for over 500 personnel, training and knowledge management and ushering in a network culture in a large field force of approximately 100,000 people.
• Management and Operational Head providing Integrated Voice and Data services.
• Convert Policy into achievable objectives and establish communications in Virgin areas. Accountable for operations and maintenance of Radio systems, OFC based backbone, EPABXs and LANs.
• Implementation of pan-India Enterprise Wide Area Network project at zonal level.
• Roll out of network including NOC to support web, email, formal messaging and operational /geographic information dissemination systems.
• Integration of Enterprise Static Switched Communication Network ESCON with cellular architecture of Enterprise Radio Engineered Network EREN .
• Planning of network architecture and integration of back bone and access segments.
• Instrumental in devising Mobile Radio and static Communication to all the remote locations.
• Accountable for deployment of communication detachments for Special Group Forces. Infrastructure setup for transmission and broadcasting setup.
• Vendor management and negotiations with MNCs including SLA enforcement.
• Effectively organized communications in Sri Lanka and India during Tsunami in Dec 2004.
• Procurement and installation of the latest state of the art exchange for military station Bhopal. Documentation including tendering, technical evaluation and price negotiations with various front runner vendors like Siemens, Tata and CISCO.
• Software Developer confidential Achievements Include:
• Developed Personnel Information and Payroll System in Oracle 7.3 and Developer 2000 as front end tool.
• Developed Library Management system in Oracle 7.3 and Developer 2000 as front end tool.
• Developed Head Alignment of a Floppy Drive in C language.
• Developed Time Management System in MS access as backend and Visual Basic as Front end tool.

Achievements

• Received People's person Award at Infosys
• Winner of Women as catalyst to social Change at Infosys.
• Received the Indian Army Cmdr.'s Commendation Card for Excellent performance among all and setting personnel example on 15 Aug 06
• Short listed as Mission Specialist for United Nations Forces.
• Parachute Trooping Course, Special Frontier Forces, Para Training School Sarsawa, UP