SUMMARY

• Offers extensive IT project management experience
• Offers extensive leadership and management experience
• Offers extensive coaching and mentoring experience in the workplace
• Employs team building skills that include, motivating, counseling, training, planning and technical support.
• Applies sound management principles to improve service, increase productivity and reduce operating costs.
• Communicates effectively with both customers and coworkers at all levels.
• Highly proficient with all Microsoft Office products, including Microsoft Project, Access and Visio.
• Offers outstanding people skills.
• Able to hold highest level security clearance.

TECHNICAL SKILLS

Software/Databases: MS Office, MS Word, MS Excel, MS PowerPoint, MS Access, MS Outlook, MS Visio, MS Project

Operating Systems: MS Windows

Hardware/ Networking: Dell/OEM Desktops, Laptops, Dell multifunctional printers, AON Global WAN project for CSC, AON National Refresh project for CSC, AON LAN Cutover project for CSC, WAN, LAN, RFP's, MMC, SOP’s, MDOT, MDHS, MSOS, MDOC, MiLottery, EDS, Dell Managed Services, HP, General Motors, Microsoft, United Airlines, ETS, Motorola, CSC

Methodologies: Project Management, Program Management, Revenue Management, IT Project Management

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Program manager of two major national accounts as a third party provider to Dell Managed Services.
• Burlington Northern Santa Fe Railroad, 200 non - campus locations and Confidential, 300 non-campus locations.
• Directly responsible to Dell Managed Services Program management for providing world class service for all Dell/OEM desktops, laptops, desktop printers, IBM/Printronics line printers, software deskside support, and installations of Dell/OEM desktops, laptops, and Dell multifunctional printers
• Weekly/Monthly reporting requirements, 98% SLA attainment, revenue management and projections, maintaining profit margins, customer satisfaction, and many other responsibilities which will be provided upon request

Technologies: Dell/OEM Desktops, Laptops, Dell multifunctional printers

Project Manager

Confidential

Responsibilities:

• Project manager of three projects: AON Global WAN project for CSC, AON National Refresh project for CSC and AON LAN Cutover project for CSC.
• Duties included:
• Managing the provision of resources to perform the on-site WAN, LAN and Refresh work to over 400 AON offices and their affiliates throughout the United States
• Developing project plans, management, technical support, resource planning, process flows, training publications, account information materials, standard operating procedures, field service bulletins and scripting
• Provided daily deployment reports, monthly status reports and invoicing reports
• Actively participated in meetings to establish roles and responsibilities, review assumptions and requirements, schedule activities, and assign duties.
• Managed the statewide deployment of over 500 desktops in 22 MDOT locations.
• Developed the proof of service/site completion document for each deployed SOM MDOT asset.
• Served as DecisionOne central point of contact for all service delivery/deployment related activities and/or issues.
• Facilitated escalation of communications between DecisionOne, MDOT, and MDIT as needed
• Provided daily electronic status reports to MDOT and MDIT, as mutually agreed, with respect to the deployment services being performed under the project.
• Managed and coordinated the installation deployment resources, scheduled deployment shifts, and prioritized and controlled installation resource’s daily activities.
• Scaled and staffed adequate resources to meet timeframes for applicable Services selected by MDOT, and MDIT.
• Worked with MDOT, MDIT, and Dell representatives to resolve any deployment issues.
• Provided installation service level metrics reporting based on the agreed frequency.
• Used DecisionOne and SOM project management tools and methodologies.
• Employed a regular reporting mechanism to identify project tasks, next steps, and potential problems, and daily deployment results.
• Attended post deployment meetings to communicate completed site status.
• Made any changes associated with the project in compliance with the Change Management Process.
• MDHS Workstation Deployment
• Developed the proof of service/site completion document for each deployed SOM MDHS asset.
• Served as DecisionOne central point of contact for all service delivery/deployment related activities and/or issues.
• Managed the statewide deployment of over 7000 new desktops in all 83 counties.
• Scaled and staffed adequate resources to meet timeframes for applicable Services selected by MDHS, and MDIT.
• Worked with MDHS, MDIT, and Dell representatives to resolve any deployment issues.
• Employed a regular reporting mechanism to identify project tasks, next steps, and potential problems, and daily deployment results.
• Attended weekly meetings to communicate completed site status.
• Made any changes associated with the project in compliance with the Change Management Process.

Technologies: AON Global WAN project for CSC, AON National Refresh project for CSC and AON LAN Cutover project for CSC, WAN, LAN