SUMMARY

• Over twenty years of progressively responsible experience providing analysis, design, development, writing, quality assurance testing, implementation, evaluation, and maintenance in documentation and training.
• Over eight years of specialized experience organizing and supporting the implementation of Section 508 compliance for client documentation, kiosk, and website use. Provided “minimally 508 compliant” documentation - Larger text fonts, no color defined controls, best use of white space, little or no animation, alternate page controls, graphs and charts instead of spreadsheets, PDF “read out loud” functionality, six bullet maximum on slides, and text adjustments for large venues.
• Wrote, rewrote, and edited technical documents such as functional plans (program management, configuration management and quality management plans), requirements traceability matrix, functional design specifications, ICDs, BPMs, concept of operations, security plans, test plans, test scenarios, transition and communication plans, customization and configuration specifications, SOPs, user manuals, training guides, presentations, and other materials and publications using IEEE, ISO 9000, PMBOK, and “Best Practices” standards and conventions.
• Prepared illustrative materials, drawings, sketches, diagrams and/or charts to provide consistency in documentation including style, grammar, and format to ensure accuracy of information within documents to clearly and effectively communicate with a wide range of audiences.
• Developed and wrote training programs, student class materials, and curriculums for companies in the banking and electronics industries; analyzed requirements, submitted recommendations, and delivered all required documentation. Provided one-on-one training and assistance. Developed and delivered computer based training for 8,000 end users across Michigan.
• Extensive experience in Documentation Management, Change Management, CMMI levels 2 and 3, Graphics Design, Project Management, Certification & Accreditation (FISMA) documentation, Disaster Recovery, and Process Procedure Guides. Supervisory/management experience.
• Expert using Word, PowerPoint, Project, Visio, Acrobat, Graphics packages, SDLC, XLC, and ITLM.

TECHNICAL SKILLS

• Word
• WordPerfect
• Excel
• PeopleSoft
• Oracle
• .Net
• DB2
• Phoenix
• Syllabus
• Adapt
• RoboHelp
• PC and MAC equipment
• MS Office eRoom
• WGC
• SharePoint
• ShareCenter
• PowerPoint
• FrameMaker
• PageMaker
• Publisher
• PaintShop Pro
• Paint
• Harvard Graphics
• Outlook cc: Mail
• GroupWise
• Beyond Mail
• Lotus Notes
• Adobe Acrobat
• Visio
• AutoCAD
• ClearCase
• Remedy
• JIRA
• Basic and COBOL.

PROFESSIONAL EXPERIENCE

Confidential

Senior Technical Writer, Editor, and Graphics Developer

Responsibilities:

• Provided writing, editing, and managing all project documentation for the Department of Labor (DOL) projects using IEEE, PMBOK, and ISO 9000 standards and conventions
• Reverse engineered documentation to match application that has been delivered
• Ensured the project documentation was minimally 508 compliant
• Wrote SOPs for system processing
• Peer reviewed and QA’d documentation by other developers

Tools: Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, SharePoint, and Acrobat

Confidential

Senior Technical Writer, Editor, and Graphics Developer

Responsibilities:

• Provided writing, editing, and managing all project documentation for Northrup Grumman to the Centers for Medicare & Medicaid Services (CMS) projects using IEEE, PMBOK, and ISO 9000 standards and conventions
• Established project documentation Standards and Conventions for consistency and stored the artifacts in the ShareCenter and SharePoint libraries
• Ensured the project documentation was minimally 508 compliant and some fully 508 compliant
• Edited SOPs for system procedures
• Conducted quality review of all deliverable materials and quality audits of system builds, procedures, formal system testing, peer reviews, and utilized prepared checklists
• QA’d project system development, all documentation development, and process development

Tools: Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, ShareCenter, SharePoint, and Acrobat

Confidential

Senior Technical Writer, Editor, and Graphics Developer

Responsibilities:

• Provided writing, editing, and managing all project documentation for the Centers for Medicare & Medicaid Services (CMS) projects using IEEE, PMBOK, and ISO 9000 standards and conventions
• Established all project documentation Standards and Conventions for consistency and stored the artifacts as easy to use templates in SharePoint library
• Conducted quality review of materials and quality audits of system builds, procedures, and formal system testing and utilized prepared checklists
• Ensured the project documentation was minimally 508 compliant
• Reviewed and edited SOPs for multiple projects
• QA’d project system development, all documentation development, and process development
• Rewrote Peer Review process and XLC document conventions

Tools: Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, SharePoint, and Acrobat

Confidential

Senior Technical Writer, Editor, and Graphics Developer

Responsibilities:

• Provided writing, editing, and managing all project documentation for the State of Maryland Health Insurance Exchange project using IEEE, PMBOK, and ISO 9000 standards and conventions
• Established all project documentation standards and conventions using IEEE, PMBOK, ISO 9000, and “Best Practices” and stored the artifacts as easy to use templates in SharePoint library
• Managed documentation to centralize access and manage document control. Maintained document version control, and setup and controlled the document library
• Conducted quality review of materials and quality audits of system builds, SOPs, ICDs, BPMs, procedures, and formal system testing, and utilized prepared checklists
• Ensured the project documentation was minimally 508 compliant
• QA’d project system development, all documentation development, and process development

Tools: Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, SharePoint, Acrobat, JIRA, and Remedy