Senior Analyst/Technical Project Manager Resume

PROFESSIONAL EXPERIENCE

Senior Analyst/Technical Project Manager

Confidential

Responsibilities:

Responsible for decision support data gathering and reporting in the Office of the CIO including department - wide status reports and Balanced Score Card.
Analyst role in an IT SWAT team set up to evaluate significant sales commission issues rooted in both business process and system problems. Resolved over 100,000 claims over a six-month period and eliminated those problems going forward resulting in significant morale improvement and decreased turnover among approximately 50,000 Sprint Sales Associates and indirect dealers.

Programmer/Analyst/Systems Manager/Project Manager

Confidential

Responsibilities:

Managed a cross-functional and geographically diverse team of employees and contractors to develop and test interface code between existing systems and new wireless billing system. (Total contract value approximately $10,000,000.00 and affecting over 15,000,000 wireless customers.)
Analysis on a project to re-flash operating system software on over 100,000 handsets due to a manufacturer programming error.
IT owner (operations, maintenance, enhancements, help desk, and end user support) of Nextel's sales commission database used to pay approximately 10,000 sales people and dealers.
Owned the IT portion of Nextel's financial reporting and analysis and managed a team of 13 employees and contractors.

Owner and Senior Consultant

Confidential

Responsibilities:

Major project engagement to develop and support a PC-based telephone bill analysis program for MCI which won “Best New Product of the Year” at the COMNET show, 1991.
Provided help desk and new user training for the bestselling (worldwide) PC-based magazine circulation system.
Developed computer-aided testing software to be used with a set of wireless, data entry keypads.
Modified/enhanced an open source PC-based accounting system for sale to the property management industry.

Customer Support Specialist/Help Desk

Confidential

Responsibilities:

Sole responsibility for help desk support and training for 100+ customers located throughout the US and Canada.
General management of a fee-based health care employment agency that generated over $2,000,000 in annual wages for those we placed, including applicant screening and job placement.
Designed and built a custom PC-based employment agency billing system.
Oversaw the rollout and growth of a new temporary staffing service of the company and built sales from zero to over $250,000.00 annualized revenue.