Project Manager Resume

SUMMARY:

Highly ambitious & goal - oriented to provide ROI to the business. Demonstrates exceptional interpersonal communication skills, both written and verbal. Proven leader that motivates, trains, and helps others succeed. Highly analytical and determined to solve problems. Possesses experience managing IT projects in both Agile and Waterfall environments.

CORE COMPETENCIES INCLUDE:

Leadership, Business Analytics, Project Management, Customer Service

SKILL:

Reporting Tools: Excel, Access, SharePoint, CRM & ERP databases

Project Management Tools: Visio, Project

Other Microsoft Tools: Word, OneNote, Lync, Outlook

Languages Working knowledge of French & Japanese

EXPERIENCE:

Confidential

Project Manager

Responsibilities:

Oversaw order management processes - over 250,000+ orders annually Led client requirement gathering, timeline assessment, cost modeling, user testing, and deployment Responsible for managing and procuring warehouse/fulfillment and transportation vendors
Implemented enhancements in order management system, vendor interaction models, Accounts Receivable/Payable, reporting database, and quoting tools (includes client level discussions)
Worked with over 150 internal and external team members on over 10 projects across the US Led weekly/monthly presentations to executive management to drive operational efficiencies

Confidential

Integrated Marketing Communications Manager

Responsibilities:

Marketing campaigns grew business development by 250% within 6 months Led a team of 5 to develop social media campaigns, branding, market research, and website design projects

Confidential

Operations Manager

Responsibilities:

Oversaw inbound/outbound receiving, inventory management, and client support Implemented data analytics, reporting databases, and KPIs

Confidential

Retail Supervisor: Field Support Helpdesk

Responsibilities:

SharePoint Developer/Administrator - managed projects using waterfall methodology.
Lead a team of 15 & improved overall total productivity by 20%, employees consistent top performers Learned contact center metrics, best practices, and customer service

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