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Senior Project Manager, Service And Repair Resume

Reston, VA

SUMMARY:

Project Management Professional with over 20 years of project management and business analysis experience. Expertise in project planning, requirements analysis, system design, testing/quality assurance and application support. Broad industry experience, including telecommunications, e - commerce, healthcare, financial services, mortgage banking and “big 4” consulting.

EXPERTISE IN:

  • Requirements Analysis/ Development/ Documentation
  • Project Management, Planning and Deliverables
  • 7X24 Production Coverage/ System Stability
  • User Acceptance Testing Planning/Execution
  • System Requirements/ Design Solutions
  • Post launch application and process support
  • Cross functional team coordination/management
  • Business/Customer/Vendor Relationship Management

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Senior Project Manager, Service and Repair

Responsibilities:

  • Served as IT liaison and subject matter expertise (SME) for S&R business critical applications, supporting insurance, advanced exchange and asset recovery business processes.
  • Responsible for overseeing all phases of the application development cycle, launch activities and post-launch support.
  • Provided on-going maintenance and production support for seven (7) key systems and processes, including issue management/escalation and resolution communication
  • Responsible for managing multiple projects simultaneously, as additional projects were assigned to team and/or resources diminished
  • Supported several project that resulted in significant revenue increases (1 million+) for the S&R division as PM for the Total Equipment Protection (TEP) program
  • Supported business initiatives to increase customer satisfaction ratings, to reduce overall development and maintenance costs and to reduce external fraud
  • Successfully managed internal and external cross-functional teams to deliver projects on time and within budget
  • Key contributor to strategy and roadmap planning for the S&R Division

Confidential

Project Manager

Responsibilities:

  • Supported the addition of a 2nd monthly release without impact to performance or success
  • Assumed responsibility of handset launch requirements from business team and seamlessly incorporated into existing process
  • Facilitated non-scheduled promo releases, including project planning, requirements analysis, system design and quality assurance
  • Served as program manager for key business initiatives - Wireless Number Portability, Expenditure Control and Confidential
  • Key contributor to process improvement projects for the online store and promo process
  • Received e-Business Delivery for 2003 2nd Quarter for largest online store release

Project/Program Manager

Confidential

Responsibilities:

  • Implemented standardize status reporting for cross-functional teams
  • Responsible for dashboard and status reporting to executive management team
  • Provided oversight and management to 8 different application teams
  • Managed 3.4 million budget and 3-8 external contractors

Confidential, Bethesda, MD

Senior Business Analyst

Responsibilities:

  • Functional analyst for auto and worker’s compensation bill review application.
  • Areas of concentration include maintenance and bill review functionality.
  • Responsible for project planning and management, requirements definition and analysis, system design and testing.

Confidential, Fairfax, VA

Senior Consultant

Responsibilities:

  • Senior business analyst/project lead for various clients/project within the financial services/mortgage banking industries.
  • Responsible for project planning and management, requirements definition and analysis, testing and quality assurance, industry research, and public speaking.

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