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Senior Project Manager, Service And Repair Resume

Reston, VA


Project Management Professional with over 20 years of project management and business analysis experience. Expertise in project planning, requirements analysis, system design, testing/quality assurance and application support. Broad industry experience, including telecommunications, e - commerce, healthcare, financial services, mortgage banking and “big 4” consulting.


  • Requirements Analysis/ Development/ Documentation
  • Project Management, Planning and Deliverables
  • 7X24 Production Coverage/ System Stability
  • User Acceptance Testing Planning/Execution
  • System Requirements/ Design Solutions
  • Post launch application and process support
  • Cross functional team coordination/management
  • Business/Customer/Vendor Relationship Management


Confidential, Reston, VA

Senior Project Manager, Service and Repair


  • Served as IT liaison and subject matter expertise (SME) for S&R business critical applications, supporting insurance, advanced exchange and asset recovery business processes.
  • Responsible for overseeing all phases of the application development cycle, launch activities and post-launch support.
  • Provided on-going maintenance and production support for seven (7) key systems and processes, including issue management/escalation and resolution communication
  • Responsible for managing multiple projects simultaneously, as additional projects were assigned to team and/or resources diminished
  • Supported several project that resulted in significant revenue increases (1 million+) for the S&R division as PM for the Total Equipment Protection (TEP) program
  • Supported business initiatives to increase customer satisfaction ratings, to reduce overall development and maintenance costs and to reduce external fraud
  • Successfully managed internal and external cross-functional teams to deliver projects on time and within budget
  • Key contributor to strategy and roadmap planning for the S&R Division


Project Manager


  • Supported the addition of a 2nd monthly release without impact to performance or success
  • Assumed responsibility of handset launch requirements from business team and seamlessly incorporated into existing process
  • Facilitated non-scheduled promo releases, including project planning, requirements analysis, system design and quality assurance
  • Served as program manager for key business initiatives - Wireless Number Portability, Expenditure Control and Confidential
  • Key contributor to process improvement projects for the online store and promo process
  • Received e-Business Delivery for 2003 2nd Quarter for largest online store release

Project/Program Manager



  • Implemented standardize status reporting for cross-functional teams
  • Responsible for dashboard and status reporting to executive management team
  • Provided oversight and management to 8 different application teams
  • Managed 3.4 million budget and 3-8 external contractors

Confidential, Bethesda, MD

Senior Business Analyst


  • Functional analyst for auto and worker’s compensation bill review application.
  • Areas of concentration include maintenance and bill review functionality.
  • Responsible for project planning and management, requirements definition and analysis, system design and testing.

Confidential, Fairfax, VA

Senior Consultant


  • Senior business analyst/project lead for various clients/project within the financial services/mortgage banking industries.
  • Responsible for project planning and management, requirements definition and analysis, testing and quality assurance, industry research, and public speaking.

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