Senior Project Manager, Service and Repair Resume Reston, VA - Hire IT People

SUMMARY:

Project Management Professional with over 20 years of project management and business analysis experience. Expertise in project planning, requirements analysis, system design, testing/quality assurance and application support. Broad industry experience, including telecommunications, e - commerce, healthcare, financial services, mortgage banking and “big 4” consulting.

EXPERTISE IN:

Requirements Analysis/ Development/ Documentation
Project Management, Planning and Deliverables
7X24 Production Coverage/ System Stability
User Acceptance Testing Planning/Execution
System Requirements/ Design Solutions
Post launch application and process support
Cross functional team coordination/management
Business/Customer/Vendor Relationship Management

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Senior Project Manager, Service and Repair

Responsibilities:

Served as IT liaison and subject matter expertise (SME) for S&R business critical applications, supporting insurance, advanced exchange and asset recovery business processes.
Responsible for overseeing all phases of the application development cycle, launch activities and post-launch support.
Provided on-going maintenance and production support for seven (7) key systems and processes, including issue management/escalation and resolution communication
Responsible for managing multiple projects simultaneously, as additional projects were assigned to team and/or resources diminished
Supported several project that resulted in significant revenue increases (1 million+) for the S&R division as PM for the Total Equipment Protection (TEP) program
Supported business initiatives to increase customer satisfaction ratings, to reduce overall development and maintenance costs and to reduce external fraud
Successfully managed internal and external cross-functional teams to deliver projects on time and within budget
Key contributor to strategy and roadmap planning for the S&R Division

Confidential

Project Manager

Responsibilities:

Supported the addition of a 2nd monthly release without impact to performance or success
Assumed responsibility of handset launch requirements from business team and seamlessly incorporated into existing process
Facilitated non-scheduled promo releases, including project planning, requirements analysis, system design and quality assurance
Served as program manager for key business initiatives - Wireless Number Portability, Expenditure Control and Confidential
Key contributor to process improvement projects for the online store and promo process
Received e-Business Delivery for 2003 2nd Quarter for largest online store release

Project/Program Manager

Confidential

Responsibilities:

Implemented standardize status reporting for cross-functional teams
Responsible for dashboard and status reporting to executive management team
Provided oversight and management to 8 different application teams
Managed 3.4 million budget and 3-8 external contractors

Confidential, Bethesda, MD

Senior Business Analyst

Responsibilities:

Functional analyst for auto and worker’s compensation bill review application.
Areas of concentration include maintenance and bill review functionality.
Responsible for project planning and management, requirements definition and analysis, system design and testing.

Confidential, Fairfax, VA

Senior Consultant

Responsibilities:

Senior business analyst/project lead for various clients/project within the financial services/mortgage banking industries.
Responsible for project planning and management, requirements definition and analysis, testing and quality assurance, industry research, and public speaking.

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Senior Project Manager, Service And Repair Resume

Reston, VA

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