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Program/project Manager Resume

SUMMARY:

  • Blend of program/project management, process management, organizational development, telecoms, information systems, telecoms, instructional systems, and business and contract development with commitment to excellence.
  • Ability to transform organizations and deliver value through aligning processes to ensure that programs/projects support strategic mission and objectives within scope, budget, and schedule.
  • Results - driven program/project management professional with graduate level education and a proven track record of increasing productivity, quality, and customer satisfaction for large, complex programs.
  • Creative thinker and analytical problem solver with demonstrated ability to manage start-up programs/projects from planning through execution/completion under the pressure of fast-paced, time sensitive environments.
  • Effective interpersonal communicator who effectively interacts with clients, all levels of management, and technical staff.
  • Decisive, energetic, focused team leader who develops and coaches high-performing teams through implementing organizational change and process improvements.
  • Designer/developer of flexible PM tools using platforms such as JIRA (4 and 5) and SharePoint (2007 and 2010)

AREAS OF EXPERTISE:

  • Project management:
  • Project initiation & planning
  • Project execution & control
  • Project risk management
  • Project tracking & reporting
  • Project communication
  • Process management:
  • Operations process modeling
  • Process improvement/re-engineering
  • Statistical analysis
  • Process implementation & training
  • Organizational development:
  • Organization readiness assessment
  • Mapping of process functions to roles
  • Mapping of organizational roles to jobs
  • Assessment of job training needs
  • Information/Telecoms systems:
  • Requirements definition
  • Functional design
  • System, integration, and user testing
  • User training
  • Instructional systems:
  • Audience analysis
  • Course design & development
  • Course testing & evaluation
  • Business & contract management:
  • Executive partnership
  • Proposal strategy definition
  • Solution architecture
  • Proposal material preparation
  • Oral presentation
  • SOW development
  • Contract/subcontract negotiation
  • Technical skills:
  • MS Project
  • HP Quality Center
  • JIRA 5 & 6, Agile, Zephyr
  • PMBOK
  • PRINCE2
  • MS Visio
  • Lean Six Sigma
  • BPMN notation
  • ITIL v2, 3
  • Confidential 1.2 eTOM 7.0
  • HandySoft BizFlow
  • SharePoint 2007/2010
  • SOA & EAI architectures
  • SDLC methodologies (Waterfall, Agile)
  • UML
  • SQL
  • MS Office
  • Adobe Connect
  • PeopleSoft 9.1
  • APQC process framework

PROFESSIONAL EXPERIENCE:

Confidential

Program/Project Manager

Responsibilities:

  • Assessed and catalogued over 300 financial systems potentially impacted by the upgraded ERP
  • Conducted interviews with system owners including process reviews to assess integration impacts
  • Developed and implemented various tools using SharePoint and JIRA to catalogue both impacted systems and associated integration points
  • Identified systems made redundant by the added functionality of the ERP
  • Identified and documented over 330 integration points needing to be built/enhanced to support the new chart of accounts
  • Worked with development organizations (both internal and external) to estimate the time and cost to build/enhance integration points
  • Negotiated and documented data integration specifications for common interfaces
  • Developed integration project plans and used SharePoint-based and JIRA-based tools for managing across the life cycle from design through build and test for systems and integration points
  • Developed and implemented semi-automated flow of data from JIRA-based software testing request system to MS Access-based system for tracking request status and exceptions
  • Created various ad hoc analyses of defect data using HP Quality Center, SQL queries, and MS Excel
  • Created SharePoint-based tools for administering testing accounts used throughout Confidential ’s CQA organization
  • Planned and managed a budget of $12M with 4 major software releases for Electronic Key Management & Battlefield Command & Control systems
  • Managed staff of 29 technical professionals
  • Developed and implemented a SharePoint-based document management system for managing Prince2 compliant project management artifacts
  • Obtained an outstanding assessment for the first half year of performance-based contract
  • Planned and managed a budget of $15M with over 200 deliverables for current contract year
  • Managed staff of 40 technical professionals (30 with PhDs) including recruiting & salary administration
  • Designed, developed, and implemented SharePoint and Access tools for managing bi-weekly status reporting for a staff of 40 high performance computing professionals that reduced the reporting cycle time from 5 to 2 days
  • Defined the DC-NET transport operations organizational structure and associated job descriptions including the Network Operations Center (NOC)
  • Recruited staff to the staff positions defined above
  • Planned and tracked schedules and budgets using MS Project
  • Provided systems engineering and solution implementation services to start-up telecoms service providers for:
  • Network architecture and design and network management information systems and NOC architecture, requirements definition, and design based on eTOM process framework
  • Network infrastructure construction project management
  • Instrumental in the planning, design, building, and operation of numerous, new carriers in the US & UK
  • Supported clients in achieving their goals of defining and deploying a MIB-based Traffic Surveillance OSs based on open, distributed network management platforms to replace their current legacy OSs
  • Enhanced and maintained the Operations Technology GRs as premier source of NE functional requirements for Traffic Surveillance and providing systems integration support for implementations/ deployments

Confidential

Program/Project Manager

Responsibilities:

  • Defined comprehensive training curriculum
  • Selected vendor courses and managed $700K course procurement budget
  • Coordinated delivery and follow-up evaluation to ensure best value
  • Managed the long-term financial viability of the organization and provided short-term operational oversight
  • Developed and implemented a university-wide process architecture for financial services:
  • Adapted the APQC process classification framework to an institution of higher education
  • Catalogued and classified over 200 level 4 processes using SharePoint-based tools
  • Modeled and mapped 35 level 4 processes for sponsored research and defined strategy for support in PeopleSoft 9.1
  • Incorporated PRINCE2 methodology as the basis for major restructuring
  • Designed and developed process implementation tools in SharePoint
  • Defined key processes to support both pre-planned and ad hoc service requests & implemented in SharePoint to provide automation for scaling contract
  • Defined Software Development Life Cycle (SDLC) model as basis for Confidential Level 2
  • Created a process overlay based on ITIL v2 and eTOM frameworks that supports consistency across managed services (i.e., server hosting and network)
  • Reduced the touch points for managed service customers
  • Enhanced the Service Management role to be consistent
  • Implemented extensive automation to support end-to-end processes by installing and configuring a BPMS
  • Mapped operations processes for DC-NET transport operations using BPMN, ITIL and eTOM process frameworks
  • Provided initial automation to support end-to-end processes through the use of a BPMS and integrated processes with network management information systems

Confidential

Program/Project Manager

Responsibilities:

  • IT Service Management processes that use HP Service Center and comply with Confidential
  • Participated in Confidential appraisals of Confidential software development and project management processes
  • Provided systems engineering and solution implementation services to telecoms service providers for network management information systems architecture, requirements definition, and design based on eTOM process framework
  • Introduced quality management processes and procedures for a large, information technology literacy course
  • Excel based gradebooks to provide for consistent grading across all 15 sections involving 9 instructors
  • Statistical grade analysis to identify anomalies with tests, projects, and instructors
  • Identified the network management information system functions (e.g., Remedy) that will support the operations processes and integrated systems with end-to-end processes

Confidential

Proposal manager

Responsibilities:

  • Led systems engineering projects for telecommunications network management information systems in Local Exchange Carrier ( Confidential ) networks while with Bellcore:
  • Provided systems integration support for implementations/deployments of legacy Operations System/Network Element interfaces for Traffic Surveillance and Memory Administration
  • Planned and specified telecommunications network management information systems in Confidential networks
  • Led team of engineers that defined TL1 messages for OS/NE interface for switching and transport maintenance including alarm surveillance and performance monitoring
  • Created TL1 language specifications that served as the basis for a family of OS/NE interface functions
  • Managed IT training courses (e.g., SOA, UML, UNIX, Java) including developing curriculum, identifying and selecting training vendors, coordinating schedules, evaluating vendor performance, and administering Learning Management Systems (LMSs)
  • Information technology literacy skills for MS Office (Excel, Access, PowerPoint)
  • Management information systems
  • Project management using MS Project
  • Systems analysis, design, and implementation using UML, SDLC, Visio, and Web Services
  • Acted as executive partner for existing major accounts
  • Led the cross-organization effort to define Telcordia’s PDBO solution:
  • Prepared sales support material defining PDBO capabilities
  • Participated in a variety of sales efforts for targeted at targeted markets
  • Wrote case studies for existing engagements
  • Led major PDBO proposals to new telecom entrants and existing carriers (both domestically and internationally), negotiated service contracts
  • Proposal manager
  • Systems solution architect

Confidential

Program/Project Manager

Responsibilities:

  • Refocused practice around Plan, Design, Build, Operate (PDBO) solutions for new telecoms entrants including restructuring resources into:
  • Solution architecture (Network & operations systems)
  • Solution implementation (Network & operations systems)
  • Developed significant resource capability in network implementation (e.g., OSP & CO engineering)
  • Acted as Chief PDBO solution architect for practice
  • Developed and managed (internal and external) client relationships:

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