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Business Development Manager Resume

Cincinnati, OH

SUMMARY

  • Lead by example to drive to company, people, and personal success
  • Extensive operations management using ITIL methodologies
  • Leading global, cross - cultural teams to deliver to contract specifications
  • Understanding business needs to align them with technical disciplines
  • Aligning contracts/agreements to delivery needs, manage vendor contracts/relationship
  • Building and managing teams and client relationships
  • New business development and upselling to current client base

PROFESSIONAL EXPERIENCE

Confidential, Cincinnati, OH

Business Development Manager

Responsibilities:

  • Leverage selling skills and knowledge of existing client base to build more business
  • Write processes to be followed along with handoffs for onboarding
  • Marketing of North America Delivery Center throughout Confidential globally
  • Compose tools and own pipeline
  • Rewarded for key management of business development

Service Delivery Manager

Confidential

Responsibilities:

  • Account Lead for several clients simultaneously
  • Responsible for P&L, cost recovery for each client
  • Manage day-to-day operations of technical resources and vendor contracts
  • Lead project teams and run-state teams
  • Escalation path for critical issues
  • Rewarded for customer service

Confidential

Business Development Manager

Responsibilities:

  • Account Management
  • Instrumental in achieving Cisco Gold partner status
  • Cisco relationship management
  • Marketing-updated all marketing collateral, editor of newsletter
  • Certified Cisco Services Expert-SmartNet services for Cisco Hardware

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