Project Manager/Application Lead Resume

PROFESSIONAL EXPERIENCE

Confidential

Project Manager/Application Lead

Responsibilities:

Managed PeopleSoft CRM system for a major European Telecom client. Activities included Production Support, Release Management, Systems Upgrade, Functional Enhancement, Change Management, Testing Strategy, Risk Mitigation and Resource Management.
Collaborated with teams in charge of other systems such as ERP, Point of Sales and Billing to create the most optimized system designs to achieve the required business functionality.
Redesigned the Inbound Message Handling in the Integration Broker using Application Package PeopleCode, so that the message extraction code can be reused for other messages, thus saving development time.
Designed and implemented an innovative billing system which splits the invoice between the customers and their employers on certain defined criteria. This feature was used by over 800,000 people.
Mentored a team of eleven fresh - hires and enabled them to write Peoplecode with the highest quality within a short span of three months.
Engineered re-organization of technical teams into twelve cross-functional domains and realigned Software Development Framework using SCRUM methodology, thereby reducing development lead time by 60%.

PeopleSoft Application Developer

Confidential

Responsibilities:

Identified and fixed design loophole in the system and saved my clients from a potential loss of 1.2 million Danish Kroner.
Redesigned Product CRM module of PeopleSoft, allowing for configuration of complex business rules to be framed in system.
Designed and implemented a methodology to do bulk operations in PeopleSoft CRM application using batch tables in database and posting XML messages to PeopleSoft CRM using XMLAPI.
Created Business Requirements documents and Technical Design documents for the development team and assisted them with software development.
Investigated and resolved 80% of defects accumulated in PeopleSoft CRM system for over three years, in the role of a Production Support Executive, bringing the number of defects down to a record low in company’s history.