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Change Manager/ Project Manager Resume

Ft Lauderdale, FloridA

PERSONAL SUMMARY:

  • Seeking management position where my expertise can be leveraged; in leadership, operations, quality, human resources, and organizational development and retention; increase productivity, efficiencies and revenue expansion, while enhancing employee growth.
  • A results driven Lean Six Sigma professional with extensive experience and a proven record focused in; Organizational Development, Strategic Planning/Execution, Process/Planning Improvements, Project Management, Quality Assurance Change Management, Root Cause and Gap Analysis, Mentoring/Coaching, Team Building, Succession Planning, Cultural Growth Transformation, and Leadership Development all focused on creating, developing and increasing sustained revenue growth and value, guided by pragmatic core values.
  • Possessing a proven ability to affect transformational change across a range of operational areas and thereby making a sustainable difference to a business’s operational performance.
  • I have experience working in organizations that focus on customer value employee business - driven prioritization I have directed, continuously updated linkage to true needs of business and customers minimized risk through iterative development and incremental delivery.
  • Accomplished seasoned PHR and Social Media PMP, PMI certified Human Resource Project Manager experienced in process management, process improvement, quality assurance and customer/client satisfaction.
  • PM skills included using industry standard PM tools (MS Project, PeopleSoft) and methodologies (PMBOK) leading cross functional and geographically diverse teams on fast-paced and ever changing environments.
  • Collaborating with project Teams to create high-level and detailed estimates and develop and maintain project plans and schedules, manage scope, identify/monitor/manage risks; issue Quality Assurance and change management.
  • A rich experience executing a variety of projects.
  • High integrity, credibility, positive attitude, flexible, pragmatic.
  • Managed expectations, managed high performing teams.
  • Manage project communications including status reporting, risk management, escalation of issues that cannot be resolved in the team, generally ensuring the project is delivered in budget, on schedule, and within scope.
  • Secure acceptance and approval of deliverables from the Project Sponsor and Stakeholders
  • A solid understanding of how people go through a change and the change process; experience with Prosci ADKAR Model

CRITICAL SKILLS:

  • Focus on customer value Experience managing project team, Achieved business objectives Planning and prioritized work
  • PMI PMP Conflict Management status reporting Establish project team responsibilities
  • Change Management Six Sigma
  • Microsoft Office, Managing project Financials
  • Quality assurance and Control Project Management
  • Social Media Certified MS Dynamics CRM
  • PeopleSoft SAP Experience Organizational development and retention Agile experience
  • Stakeholder Management Waterfall
  • Superior communication and analytical skills Lean Six Sigma Coach
  • Critical Chain Project Management Quality assurance and Control
  • Great Communication Skills Clarity PPM
  • Enterprise PMO experienced Excellent active listening skills
  • Experience with large-scale organizational change efforts

PROFESSIONAL EXPERIENCE:

Confidential, Ft Lauderdale, Florida

Change Manager/ Project Manager

Responsibilities:

  • Applied a structured methodology and lead change management activities
  • Assess the change impact
  • Managed upgraded legacy systems to Broadleaf CRM system.
  • Interacted and communicated with stakeholders on all levels.
  • Managed CampusVue implementation and performance Analytics
  • Managed Process Analysis, Needs Assessment,, Installation & Data Conversion from
  • Checked problems and gave solutions of my clients and subordinates.
  • Delivered enterprise software projects analyzed policies, recommended policy changes and process improvements that increased productivity and customer satisfaction through acceptance tests.
  • Managed project developers.
  • Managed service teams to leverage best-practice integration patterns based on needs.
  • Managed preparation of architecture design by which company received full benefit of the broadleaf CRM system.
  • Integrated legacy systems as services quickly and securely to better leverage current IT investments
  • Managed Performance Testing
  • I was responsible for leading project and process changes while at crown consult limited. My role covered:
  • Undertaking complete change management assessments and impacts.
  • Identifying, analyzing and preparing risk management tactics
  • Creating, along with the project lead, the change management strategy for projects deliverables.
  • Supporting communication and efforts of the team.
  • Supporting communication and efforts of the team.
  • Integrating change management activities into project plans.
  • Supporting communication and efforts of the team
  • Integrating change management activities into project plans.
  • Tracking and reporting issues.
  • Defining and measuring success metrics and monitor change progress where necessary.
  • Consulting and coaching project teams while as well supporting efforts.
  • Evaluating and ensuring user readiness for project deliverable.
  • Taking ownership of the change and configuration management system within the company.
  • Managing stakeholder relationships
  • Provided high level of interpersonal team management to project staff
  • Reduced costs compared to legacy systems.

Confidential, Coral Gables Florida

Project Manager/Change Manager

Responsibilities:

  • Managed and communicated transition of individuals, teams and organization affected by change within the organization.
  • Created actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, plan, resistance management plan.
  • Defined and measure success metrics and monitor change progress
  • Analyzed policies, recommended policy changes and process improvements for two merging companies providing full functionality while eliminating redundancy.
  • Identified and removed barriers, mitigated resistance and equipped stakeholders with the knowledge and abilities to make transition successfully.
  • Managed reinforcement of change by utilizing proactive resistance management plans and actively recognized and celebrated success.
  • System Testing
  • Managed and communicated transition of individuals, teams and organization affected by change within the organization.
  • Environmental Monitoring/tuning during Performance Testing
  • Functional Integration Testing
  • Successfully executed various change management projects.
  • Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
  • Developed As-Is documentation of existing processes. Identify weaknesses in the current process and proposed improvements.
  • Resolving software bottlenecks, if any observed during Performance Test
  • Documented business requirements in collaboration with business departments.
  • Analyzed business processes and data requirements for more detailed descriptions of requirements.
  • Updated Test Plan with Design Inputs
  • Evaluated requirements and calculated work effort.
  • Apply a structured methodology and lead change management activities
  • Assed the change impact
  • Consulted with the business and work with integrated teams to find new solutions.
  • Conducted interviews with business partners as well as organized and conducted workshops with user groups.
  • Ensured compliance with legal and / or company-specific to move toward a common goal in a change driven organization.
  • Planned all changes through stakeholder engagement, analysis and participation
  • Managed in presentation skills, listening skills and a customer focused approach.
  • Managed an innovative talent management strategy including recruiting, screening, on-boarding and resulting in increased corporate returns (ROI) and employee retention.
  • Worked with stakeholders’ to assess technical readiness and plan software rollout across their organization.
  • Worked with project resources: analysts and developers to ensure on time, requirements and within budget delivery.
  • Led the Talent Acquisition and Mobility operations function toward success; gain knowledge of business drivers; provide details on strategic direction for recruiting operations improvement; streamline recruiting model; and build and sustained relationships with vendors.
  • Reengineered the process by conceptualizing, implementing, and managing new hire onboarding process to ensure accessibility of all new hires to all required systems.
  • Maintained constant coordination of recruitment processes across four locations to provide consistent customer experience.
  • Expedited new hire requisition-posting process from 72-hour to 24-hour turnaround time.
  • Optimized team efficiency and elevated customer experience through the identification and elimination of outdated processes.
  • Led the process to consistently operate at a 90% success rate up to the present.
  • Significantly reduced recruiter time to fill statistics and increase productivity.

Confidential, Brooklyn, New York

HR/ Project Manager

Responsibilities:

  • Negotiated and finalized contracts for all procurement and global human resource needs. Created and implements category strategies, tracking performance and end results.
  • Saved company $10k annually as a result of the creation and implementation of a streamlined management recruitment process.
  • Specialized in the areas of Recruiting and Diversity and Inclusion, provided exceptional project management and learning and development strategies resulting in visible results and corporate systems improvements.
  • Managed recruitment project to acquire team needed in areas of mining for international business team. Screened and interviewed applicants.
  • Implemented skills and assessment structured testing to obtain suitable qualified candidates.
  • Interviewed candidates to determined employee alignment with company strategic objectives.
  • Developed operating guidelines and procedures for supporting and ensuring employee performance by establishing effective employee appraisal and performance management system.
  • Implemented Employee Relations Agenda.
  • Involved in hiring, resource allocation, compensation, benefits, and compliance with laws and regulations affecting employees and the workplace and safety and health issues.
  • Improved organizational effectiveness for all levels of the organization by assuring new employees get effective by establishing fair learning and development policies.
  • Ensured the job descriptions, key performance indicators and goals were established for all employees.

Confidential, Portland, Oregon

Financial Advisor

Responsibilities:

  • Served families, individuals, and business owners with personal, financial, retirement, estate, and investment planning.
  • Collaborated on daily operations, reporting, internet based investments, proprietary securities and currency investments.
  • Minimized fees, beta and unsystematic risk while adding alpha through quantitative models for individual clients.
  • Initiated portfolio solutions ranging from customized investment management and retirement accounts to advisory services.
  • Advised clients quarterly and annually on portfolio performance ensuring clients’ needs aligned with projected results.
  • Managed over one million dollars in assets.

Confidential, New York, New York

Human Resource Manager/Sales manager

Responsibilities:

  • Sourcing and Screening of profiles through referrals, job portals and recruitment agencies.
  • Negotiated salary and coordinated for onboarding of employees.
  • Managed structured interviews to determine employee competencies and organizational compatibility.
  • Sourced and attracted candidates.
  • Managed interview of all new employees.
  • In charge of talent management streamlined talent programs, aligned with workforce and delivered on strategic initiatives.
  • Created and introduced required HR policies.
  • Expanded Confidential ’s international presence to Western Africa through recruitment of skilled employees
  • Increased revenues by 50% within one year through new client employee acquisition, and assisting in developing creating new company strategies.

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