• PMP Project Management Professional - certified project manager with five years of experience providing cradle-to-grave management over large/Small-scale IT implementations
• ITIL V3 Foundation, VCP5 MCSE Certified with an experience of 13 years in Information Technology, Team Management and Project Management.
• Currently serving Wipro Technology, Cincinnati-OH, as Project Lead.
• A project planner implementer managing Wintel operations while ensuring delivery of project within the time and cost parameters.
• Excellent communication interpersonal skills with strong analytical, team building, problem solving and organizational abilities.
• Appreciative with Agile/Scrum methodology.
• My work received special appreciation from the Managing of the company for initiatives to resolve issues.

AREAS OF EXPERTISE

• Project Management: Planning project activities viz. Requirement Gathering, scope Project Plan, estimation, tracking, change management and Risk management. Implementing project plans within pre-set budgets and deadlines
• People Management: Managing recruitment, Vender Management, training and selection of Project team organizing, planning, and staffing operations. Identifying the Project team's training development needs and conducting appropriate training programmes.
• Customer Relationship Management Aligning solution to client strategic goals monthly service delivery reviews presenting solutions and proposition periodic meeting with client management on engagement health, joint issues resolution, customer satisfaction survey and feedback implementation.
• Data Centre Operations Management: Windows server support and management include systems administration, monitoring and best practices for effective troubleshooting/problem resolution. ESX Server System administration Resource management memory, Disk, CPU using Virtual Centre. Managing Configuring Virtual Machines, trouble shooting, break fix maintenance etc.

ORGANISATIONAL SCAN

confidential

Project Lead

confidential

Chief Tasks:

• Executing Citrix Migration Project for CITI CBNA unit to migrate Windows XP thick desktops to Citrix 6.5 thin desktops with Windows server 2008 Citrix 6.5 Xenapp technology. In scope with migration of Citrix 4.5 desktops to Citrix 6.5 desktops.
• Developed and maintain full-scale project schedule including defining project scope, goals and deliverables.
• Coordinates with systems administrators, network engineers and desktop support technicians for designing, planning, installing, configuring and migration for all desktops to Citrix 6.5 thin desktops.
• Identified Risk, Assumptions out of Scope work to track it during Project.
• Created schedule with WBS and working for finalizing the schedule.
• Assists in the development and implementation of application in new environment. Coordinate and lead the efforts of all IT resources' to prepare for system testing and implementation.
• Assures timely completion of application development tasks.
• Efforts included for Procuring Hardware, Installation involved setup of Hardware, installation of all application needed for branch. Testing efforts including IST, UAT Pilot testing Phase. Efforts to release in production phase.
• Identified change management process to manage baseline, Cost, quality time with given schedule.
• Weekly review with all stockholders on the project status including Major mile stone, Current Phase progress, completed tasks etc.
• Daily Scrum call to identify if any new Risk appears as per current Plan, review identified risk and updated action plan depend on Risk occurrences.

Key Contributions:

• Successfully implemented Citrix 6.5 environment for Call centre Back office users for CBNA unit.
• Client appreciated for quick resolution of some production issues with coordination with various support units

confidential

Chief Tasks:

• Develop and execute UAM project to organise AD before migration to Windows Server 2008.
• Define project scope, cost, schedule, deliverables, and acceptance criteria. Create WBS taken sign off for entire work execution.
• Track schedule with Base line and incorporate if any change request from Key Stakeholders.
• Project team need to work for cleaning up the AD environment which includes removing Domain Admin Administrative privileged for the accounts which no longer needed, Refreshing Group Policy, removal of unwanted Security Groups and universal group from the existing domain.
• Release status report bi-weekly. Efficiently manage Scope, Quality Time with the baseline.
• Co-ordination with Wintel, EUC, and Backup UAM team to collect and evaluate data integrity for each WBS components.
• Produced Project Status Report.
• Bi-weekly review with client on the project status including Major mile stone achieved, Current Phase progress, completed tasks etc.
• Identified gaps in current SOP improved UAM process which help to reduce re-work smoothness in the older process.
• Manage Track the project till Closer, Achieved customer satisfaction including all stakeholder.
• Guide and Troubleshoot to resolve complex project process issues.

Key Contributions:

Successfully completed assignment with numerous coordination with various support units

confidential

Chief Tasks:

• Executed three Major Projects with CITI Account.
• Define and initiate projects, and assign manage cost, schedule, and performance of component projects
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Work with clients to define the project change control framework, and then manage changes and expectations throughout the project.
• Build project plans and budget and manage issue, risk, action, and change logs and drive the project to acceptance, closure, and signoff
• Preparing delivery related SDP, MIS, and estimation Reports for senior management.
• Perform Project related activity including billing, resource allocations, budgets RFP for additional work. Providing cost-effective solutions.
• Along with projects also spearheading activities for providing 24 7 Windows Server administration support for Citibank N.A with a team of Wintel SA ensuring Windows server systems function efficiently.
• Guide and Troubleshoot to resolve complex project process issues. Patch Management deployment on Windows servers.
• Handling escalations and having customer calls regularly and taking their feedback.
• Responsible for staff/account management and prioritization and forecasting.
• Conduct team meeting every month Coach, mentor and lead personnel within a technical team environment. Mange develop positive working relationships with customer team member to ensure production environment remain unaffected.

Key Contributions:

• Successfully implemented various projects include Windows Server Migration, HP issue resolution, Data Migration.
• Increase head count added buffer resource.
• Client assigns onsite CITI resources for allocation of support work and project related tasks.

confidential

Technical Lead Active Directory Administration for Doli Systems

Chief Tasks:

• Implementation of Active Directory for organization, setting up user roles, profiles privileges.
• Manage delegation of Active Directory tasks to the resources in the project.
• Provided audit assistance for the existing UAM process. Job responsibility includes studying their environment, servers and client connectivity, procedures followed from creation of account to applying changes to the Infrastructure.
• Providing valuable suggestions on processes to be followed and changes required for adhering to the Group policies.
• Publishing shift rostra coordinate with business manager. Mange develop positive working relationships with customer team member to ensure production environment remain unaffected Having scheduled calls with the customer to get the feedback, sending trend analysis MIS reports.
• Evaluate the team members on the basis of their performance. Rewarding the team members.

Key Contributions:

Effectively managing the team with allotted number of resources for Active Directory deployment.

confidential

Network Administrator Technical associate for Infrastructure support

Chief Tasks:

• Systems Administration on Windows 2000/2003 Server Red Hat Linux, which includes Active Directory Service, systems policies, anti-virus patches installation, peripheral device configuration administration, backup maintenance of Server.
• Installation of Red Hat Linux server for using Squid Proxy, send mail, Samba Server, DNS Server MRTG, Router Installation, User creation general administration work.
• Supervise all junior engineer co-ordinate with engineers vendors. Handling day to day support resolve service or support related problems. Maintain entire network of college all software installation configuration.
• Implement new IP range for entire Infrastructure configure routers to work with new IP range.
• Setup Network connectivity for 500 new Desktops create login credential.
• Implement hot fixes and bug fixes Resolve and manage incidents.
• Provide technical expertise regarding systems configuration to team.
• Troubleshoot resolve all hardware, software issues. Provide technical support to customers.

Key Contributions:

• Effectively managing the 500 Desktops deployment project with allotted number of resources to established new facility for organization.
• Planning Implementation of Continuity of Business.
• Automated routine work by batch file scripting, shell scripting.

Previous Employment Summery

Deputed As Project Lead

Assignment:

To upgrade Windows server 2003 to Windows server 2008 include 145 application Servers, 120 printer servers and 150 file servers. Total 415 Servers

Leading Tasks:

• Define and initiate project, and assign resources to manage cost, schedule, and performance component of project.
• Responsible and accountable for the coordinated management for project related OPM directed toward strategic business and other organizational objectives.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Conducting regular impact analysis in order to assess the consequences of the project deliverables on other sections of the business.
• Present periodic Dashboard reports on the current project, future opportunities and client issues.
• Project Faulty issue in HPIM Citibank EMEA Regional Data Centre

Deputed As Project Manager

Assignment:

Resolve faulty issue make all servers appear to be green in HPIM include 75 application Servers, 110 printer servers and 95 file servers. Total 280 Servers

Budget: 200K operatives: 2 Duration: 160 Days

Leading Tasks:

• Successfully completed 200K under budget and on schedule exceeded customer satisfaction targets, standardized disjointed servers HPIM issues, and stabilized infrastructure.
• Substantially increased Servers response time by resolving all Critical/Major/Minor HPIM issues.
• Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures WBS and instilled shared accountability for achieving project milestones.
• Single point of contact for all communications between the customers, Hardware Vendors and Company.
• Responsible for identifying, analyzing, measuring and managing project risks.
• Project Active Directory Deployment Doli Systems Pvt Ltd

Deputed As Technical Lead

Assignment:

Implementation of AD for organization. Setting up user roles, profiles privileges.

Budget: 550K operatives: 2 Duration: 180 Days

Leading Tasks:

• Led pilot Active Directory deployment challenges, and maximize efficiencies of Domain Controllers.
• Coach, mentor and lead personnel within a technical team environment
• Configuring AD, creating users allocating space, controlling privileges provided to users, creating backup links.
• Tuning AD for optimal performance re-organizing database/objects.
• Setup recovery plan for AD from disk during instance failure.
• Project Structure Infrastructure of SVITS SVITS
• Deputed As Senior Member

Assignment:

Installation of desktops, server, and network services for 500 seats. Ensure service level and customer satisfaction metrics are met and build collaborative customer relationships with client.

Leading Tasks:

• Installation of New Servers operating system, creating users forming groups, administering user resources, configuring network cards for connecting to the network, customization of Group Policy parameters for optimal performance.
• Configuring Routers switches, creating network policy, controlling and allocating privileges provided to users, creating links.
• Tuning Network for optimal performance re-organizing AD objects.
• Developed strong technical foundation as a network administrator within a 2,500-user, mixed-platform environment.
• Optimized network uptime to 99.9 , led a major network upgrade, and improved systems security and reliability.