Service Delivery Manager Resume

SUMMARY

More than 16 years of IT experience especially on IBM mainframe platform
Possesses sound technical knowledge and hands - on experience working on end-to-end Application development, Maintenance and production support projects using IBM Cobol, CICS, DB2, JCL
As Senior Technical Architect has helped customers define, re-define, develop and implement changes to complex technical architecture to derive the desired benefits and achieve the ROI
Has 8+ years project management experience of setting up and executing application development, maintenance and 24 X 7 production support projects in multi-location model
Has extensively worked in Asset management, Insurance, Retail and Distribution, Finance domains
Experienced in performing wide variety of roles and responsibilities such as Project Management, Customer relationship management, Onsite co-ordination, business analysis, technical design, software development, maintenance, production support and presales support
Has worked on wide variety of projects involving application maintenance, development, re-engineering, production support, performance optimization, data migration, legacy modernization projects
Actively participate in major Legacy modernization COE(Centre of Excellence) initiatives
Technical Pre-sales
Lead Employee technical competency development program
Contribute to development and institutionalization of solutions, methodology and frameworks for Legacy modernization projects
Have managed end to end implementation of System z196 virtualized infrastructure with 3-site Disaster Recovery (DR) solution in India

TECHNICAL SKILLS

IBM System z9, IBM S/390, ES-9000, IBM PC
COBOL, JCL, CICS, SQL, Rexx, FOCUS
OS/390, MVS/ESA, Windows XP, Windows 98, DOS
DB2, PS, PDS, VSAM, MQ Series, Stored Procedures.
Xpeditor, Intertest, Fileaid, QMF, SPUFI, Insync, XPEDITOR, Endevor, Changeman, Telon, CA7, VISIO, Visionplus, Informatica, Power-exchange, Reveal
IBM System z196, IBM System z10, IBM System z9
COBOL, JCL, CICS, SQL, Rexx z/OS, zLinux, z/VM
DB2 on z/OS, MQ on z/OS, CICS, VSAM, COBOL
DB2 on LUW, MQ on LUW, Oracle RAC, WAS on Linux
Omegamon, RMF, SPUFI, IBM DB2 Advance Tools, Informatica, ITCAM tools, FileManager, Visionplus, Tivoli Workload Scheduler, 3 site GDPS Solution, IBM Crypto Express 3 Card

PROFESSIONAL EXPERIENCE

Confidential

Service Delivery Manager

Environment: z/VM, Linux on system z, Websphere Application Server, DB2, Tomcat, Oracle RAC, GDPS

Responsibilities:

Build and manage a team of 15+ onsite resources
Develop skills on z/VM, Linux, Crypto Cards, GDPS
Prepare, Execute, Monitor and Control the Implementation Project Plan
Manage Stakeholder communications and escalations
Architecture design and advisory
Develop Technical Solutions
Liaise with IBM internal support teams and help resolve technical Issues
Setup procedures for System health check monitoring and operations support
Solution Pre-sales and Support

Confidential

Service Delivery Manager

Environment: : z/OS, CICS, DB2, MQ

Responsibilities:

Manage a team of skilled 20+ onsite professionals
Manage 24 X 7 L1 Operation management and L3 Prime shift coverage
Manage 24 X 7 uptime and track it using stringent SLAs
Manage Stakeholder communications and escalations
Liaise with IBM internal support teams and help resolve technical Issues
Setup procedures for System health check monitoring and operations support
Vendor management

Confidential

Project Manager

Environment: z/OS, COBOL, CICS, JCL, VSAM, DB2, SQL, MQ Series, J2EE, IBM Websphere Server, CICS Webservices

Responsibilities:

Build a team of onsite, offshore near shore resources
Application study
Architecture design and advisory
Setup of Web infrastructure, Standards and guidelines
Manage various application design/development/enhancement projects
Manage data migration projects from VSAM to DB2
Manage screen modernization project
Software Development and Enhancement using COBOL, CICS, DB2, JCL

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