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Service Delivery Manager Resume

SUMMARY

  • More than 16 years of IT experience especially on IBM mainframe platform
  • Possesses sound technical knowledge and hands - on experience working on end-to-end Application development, Maintenance and production support projects using IBM Cobol, CICS, DB2, JCL
  • As Senior Technical Architect has helped customers define, re-define, develop and implement changes to complex technical architecture to derive the desired benefits and achieve the ROI
  • Has 8+ years project management experience of setting up and executing application development, maintenance and 24 X 7 production support projects in multi-location model
  • Has extensively worked in Asset management, Insurance, Retail and Distribution, Finance domains
  • Experienced in performing wide variety of roles and responsibilities such as Project Management, Customer relationship management, Onsite co-ordination, business analysis, technical design, software development, maintenance, production support and presales support
  • Has worked on wide variety of projects involving application maintenance, development, re-engineering, production support, performance optimization, data migration, legacy modernization projects
  • Actively participate in major Legacy modernization COE(Centre of Excellence) initiatives
  • Technical Pre-sales
  • Lead Employee technical competency development program
  • Contribute to development and institutionalization of solutions, methodology and frameworks for Legacy modernization projects
  • Have managed end to end implementation of System z196 virtualized infrastructure with 3-site Disaster Recovery (DR) solution in India

TECHNICAL SKILLS

  • IBM System z9, IBM S/390, ES-9000, IBM PC
  • COBOL, JCL, CICS, SQL, Rexx, FOCUS
  • OS/390, MVS/ESA, Windows XP, Windows 98, DOS
  • DB2, PS, PDS, VSAM, MQ Series, Stored Procedures.
  • Xpeditor, Intertest, Fileaid, QMF, SPUFI, Insync, XPEDITOR, Endevor, Changeman, Telon, CA7, VISIO, Visionplus, Informatica, Power-exchange, Reveal
  • IBM System z196, IBM System z10, IBM System z9
  • COBOL, JCL, CICS, SQL, Rexx z/OS, zLinux, z/VM
  • DB2 on z/OS, MQ on z/OS, CICS, VSAM, COBOL
  • DB2 on LUW, MQ on LUW, Oracle RAC, WAS on Linux
  • Omegamon, RMF, SPUFI, IBM DB2 Advance Tools, Informatica, ITCAM tools, FileManager, Visionplus, Tivoli Workload Scheduler, 3 site GDPS Solution, IBM Crypto Express 3 Card

PROFESSIONAL EXPERIENCE

Confidential

Service Delivery Manager

Environment: z/VM, Linux on system z, Websphere Application Server, DB2, Tomcat, Oracle RAC, GDPS

Responsibilities:

  • Build and manage a team of 15+ onsite resources
  • Develop skills on z/VM, Linux, Crypto Cards, GDPS
  • Prepare, Execute, Monitor and Control the Implementation Project Plan
  • Manage Stakeholder communications and escalations
  • Architecture design and advisory
  • Develop Technical Solutions
  • Liaise with IBM internal support teams and help resolve technical Issues
  • Setup procedures for System health check monitoring and operations support
  • Solution Pre-sales and Support

Confidential

Service Delivery Manager

Environment: : z/OS, CICS, DB2, MQ

Responsibilities:

  • Manage a team of skilled 20+ onsite professionals
  • Manage 24 X 7 L1 Operation management and L3 Prime shift coverage
  • Manage 24 X 7 uptime and track it using stringent SLAs
  • Manage Stakeholder communications and escalations
  • Liaise with IBM internal support teams and help resolve technical Issues
  • Setup procedures for System health check monitoring and operations support
  • Vendor management

Confidential

Project Manager

Environment: z/OS, COBOL, CICS, JCL, VSAM, DB2, SQL, MQ Series, J2EE, IBM Websphere Server, CICS Webservices

Responsibilities:

  • Build a team of onsite, offshore near shore resources
  • Application study
  • Architecture design and advisory
  • Setup of Web infrastructure, Standards and guidelines
  • Manage various application design/development/enhancement projects
  • Manage data migration projects from VSAM to DB2
  • Manage screen modernization project
  • Software Development and Enhancement using COBOL, CICS, DB2, JCL

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