Policy and Procedures Manager Resume

SUMMARY

Skilled Technical Writer who provides logical and detailed project documentation with associated MIS.
Creative thinker and expert at researching, authenticating, developing, testing, and documenting processes and procedures to preserve critical information and provide structure and organization long - term.
Accomplished Communications Project Manager with a history of organizing and guiding project teams, and ensuring that all project details are successfully completed on-time and within budget parameters.
Proven at the creation and delivery of complex, large-scale communications initiatives.
Multi-year track record as an expert Technical Writer and Editor.
Specialist at documentation and process development.
Skilled in closing projects on time and within budget.
Proven leader with a reputation for “getting the job done.”
Unique ability to identify and address related project issues and orchestrate resolutions.
Accomplished at developing a wide variety of communications tools.
Expert MIS development skills.

PROFESSIONAL EXPERIENCE

Confidential

Policy and Procedures Manager

Responsibilities:

Manage the coordination of OCSE projects for five (5) Technical Writers;
Develop and maintain project plans for each writer;
Revise existing documentation standards as necessary;
Review and approve edits to scope, content, and format as requested by the client for all current procedure projects;
Ensure the completion of procedures in a timely and efficient manner in alignment with the project plan;
Create tools for Procedures Writers to ensure quality and content standards are met; i.e., Change of Scope forms; Testing spreadsheet; client Submission Letter templates; procedure manual template; Visio guidelines, etc.;
Institute processes to facilitate the writers project development; i.e., Client Scope Meetings;
Meet with client SMEs and all levels of client senior management team regarding development of projects; and
Coordinate priorities with the Project Director and Curriculum Development Manager, based on client direction.

Confidential

Project Manager - DBS Operations / Technical Writer

Responsibilities:

Joint Venture Rebranding Initiative (MSSB) Project Team - Corporate rollout of all rebranded print items to the field. All affected print media was rebranded and shipped by the official announcement date. Resolved (700+) field issues.
Regional Check Processing Project Team - Built, equipped, and staffed six Regional Check Print Centers at strategic locations across the country, enabling the Corporate Client to shorten the delivery timeframe of customer dividend checks to two days.