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Policy And Procedures Manager Resume

SUMMARY

  • Skilled Technical Writer who provides logical and detailed project documentation with associated MIS.
  • Creative thinker and expert at researching, authenticating, developing, testing, and documenting processes and procedures to preserve critical information and provide structure and organization long - term.
  • Accomplished Communications Project Manager with a history of organizing and guiding project teams, and ensuring that all project details are successfully completed on-time and within budget parameters.
  • Proven at the creation and delivery of complex, large-scale communications initiatives.
  • Multi-year track record as an expert Technical Writer and Editor.
  • Specialist at documentation and process development.
  • Skilled in closing projects on time and within budget.
  • Proven leader with a reputation for “getting the job done.”
  • Unique ability to identify and address related project issues and orchestrate resolutions.
  • Accomplished at developing a wide variety of communications tools.
  • Expert MIS development skills.

PROFESSIONAL EXPERIENCE

Confidential

Policy and Procedures Manager

Responsibilities:

  • Manage the coordination of OCSE projects for five (5) Technical Writers;
  • Develop and maintain project plans for each writer;
  • Revise existing documentation standards as necessary;
  • Review and approve edits to scope, content, and format as requested by the client for all current procedure projects;
  • Ensure the completion of procedures in a timely and efficient manner in alignment with the project plan;
  • Create tools for Procedures Writers to ensure quality and content standards are met; i.e., Change of Scope forms; Testing spreadsheet; client Submission Letter templates; procedure manual template; Visio guidelines, etc.;
  • Institute processes to facilitate the writers project development; i.e., Client Scope Meetings;
  • Meet with client SMEs and all levels of client senior management team regarding development of projects; and
  • Coordinate priorities with the Project Director and Curriculum Development Manager, based on client direction.

Confidential

Project Manager - DBS Operations / Technical Writer

Responsibilities:

  • Joint Venture Rebranding Initiative (MSSB) Project Team - Corporate rollout of all rebranded print items to the field. All affected print media was rebranded and shipped by the official announcement date. Resolved (700+) field issues.
  • Regional Check Processing Project Team - Built, equipped, and staffed six Regional Check Print Centers at strategic locations across the country, enabling the Corporate Client to shorten the delivery timeframe of customer dividend checks to two days.

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