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Program Coordinator/ Analyst Resume

SUMMARY

  • Results - oriented professional with the ability to communicate ideas clearly in both technical and user friendly language; orally and written.
  • Problem-solver and decision maker with diverse experience in project management and finance, as well as aspects of office support, organization, coordination and administration.
  • Ability to prioritize and execute tasks in a high pressure environment while demonstrating discipline, self-reliance, dependability and good judgment.
  • Enthusiastic communicator with analytical skills; ability to developed detailed reports such as project development methodologies, program status reports as well as possible impacts to the project timeline.
  • Big-picture visionary with the ability to understand how daily operations shape results and goals.
  • Critical Competencies: Advanced administrative skills, proficiency with database applications, ability to work efficiently, follow directions as described and work independently or as a member of a team.

PROFESSIONAL EXPERIENCE

Confidential

Program Coordinator/ Analyst

Responsibilities:

  • Liaised with the Project team as well as Infrastructure groups and Application teams to implement Business Service Management (BSM) methodology to monitor and measure Confidential Services.
  • Coordinated efforts among external vendors and different Confidential verticals to ensure cost and time effective implementation of the program.
  • Developed and managed project plans to monitor project implementation progress and deliverables ;Identified and pursued risk and issues resulting in a smooth implementation
  • Created and updated Service Level Agreements, Data Flow Diagrams, Business/Functional Requirements Documents, Testing Strategies and other SDLC related documents
  • Executed UAT Testing to ensure end-to-end solutions delivered where all those required by the business.

Confidential

Project Manager

Responsibilities:

  • Assisted in the reporting, tracking and organization of all IMS Project Hardware Acquisitions in preparation for the conversion life cycle/migrations.
  • Created, maintained and effectively executed project plans and project schedules, which included defining activities and dependencies against the project proposed timeline.
  • Managed the project development process to include monitoring project scope and change control processes.
  • Coordinated and produced weekly Management reports including Project Status summary, change request log, IMS dashboard, financial summary, SharePoint development Item report as well as risks and issues logs
  • Managed all IMS Project process, artifacts and templates on SharePoint for use by all project stakeholders.

Confidential

Project Analyst

Responsibilities:

  • Assisted in the coordination of all Basel II compliance efforts within the Citizens Bank delivery and compliance teams.
  • Provided technical and administrative support to the business impact analysis (BIA) project currently underway.
  • Updated a relational database with results from completed business impact analysis documents as well as maintained all project workstream timelines as well as issues and risk logs.
  • Guided, managed and coordinated the planning, development and maintenance of each project to stay on track to succession; Interfaced with mid to senior management in regards to project status and follow up items
  • Maintained a program outlined file system and ensured compliance in updating all required documentation.
  • Assisted with Financial Reporting requiring extensive MS Excel and PowerPoint efficiency ;Constructed Flow Chart Diagrams using Visio to document issue tracking process and procedures.

Confidential

Project Coordinator

Responsibilities:

  • Coordinated project meetings, developed team agenda, captured meeting minutes, and generated weekly status reports.
  • Provided assistance to the Program Managers in support of their critical projects, leveraged technical skills to streamline redundant functions.
  • Collaborated with the Client technical community to implement a Global repository (such as SharePoint)

Confidential

Assistant Project Manager

Responsibilities:

  • Developed project plans, project timelines, task lists, project tracking reports, project status reports, change management, defect management and risk management reports.
  • Exposure to steering committee and senior management status meetings.
  • Collected, tracked and maintained all outstanding project issues using a Lotus notes database or a Calligo repository database.
  • Facilitated the weekly status meetings where all outstanding issues and risks were reviewed with Project Team.

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