SUMMARY:

• 20 + years of IT experience leading various IT related projects, varying in size and complexity across diff vertical industries.
• Recent experience in Enterprise Business Intelligence .
• Practitioner of best consulting practices with core competencies in client relationship, drilling down to customer needs, project scope, milestones, help desk implementation, project investment, return on investment.
• Adept in updating upper mgmt on project status via various reporting practices and religiously holding road map Meetings and informing various teams on project baseline deviations.
• Vast experience in managing direct and cross Functional teams.
• Practitioner of best Data Center practices both in a local or global environment, specializing in
• Implementing eCommerce Enterprise level solutions.
• Experience in implementing bleeding edge technology.
• Expertise includes Project Management, System Development Life Cycle, System/Network Architecture, System Integration, Data Migration, Data Center Mgmt, Performance Tuning, Help Desk Implementation, Escalation Procedures, and Mgmt of classic 3 - tier architecture, Intrusion Detection, Change Management Practices, and System High Availability Practices, and Business Continuity.

TECHNICAL SKILLS:

Oracle BIEE ver 10.1.3.3.1 : Oracle Business Intelligence

ORACLE 11i (ver 11.0 - 11.5.5/8 i/9iAS) ERP: GL, AP, AR, Inventory, Purchase Order, Budget and Planning, Financial Data Manager- Administrator, Budget and Planning

CRM: eLocation, Teleservice, iSupport, Workflow, Collaboration Suite

HARDWARE: EMC Towers, NetApps, Tera Data Dell Appliances (6450/2650), Compaq Appliances, Sun Enterprise Servers ( ), HP Enterprise Servers (L Class- V Class Servers), Cisco Switches (2900 & 6500 Series), F5 Load Balancers, Diskless LAN Workstations; Dedicated & Non-Dedicated LAN Servers; NCR Mainframes; IBM System 3400; WANG VS 100;IBM Model 95;IBM Clones; Dell; Compaq; Bar Coding Equipment; Communication Devices; Apple workstations; Multimedia Devices; Various Name Brand Printers; CD ROM; Scanners, Network Topologies (Ethernet, Token Ring, Arcnet), Cisco Routers(Ethernet), IBM AS400, Fault Tolerant Servers, UPS, DLT Backup Tapes.

SOFTWARE: Sharepoint, Link, Agile, Remedy, HP OpenView, MS BackOffice, Proxy Servers, Firewall, Cisco Secure, IAS, Oracle RDBMS, TeraData MS SQL Server, Apache, LoadRunner, Sitescope, Keynote, Veritas, Word-processing; Spreadsheets; Databases; Communications; Accounting Systems; Computer Aided Design; Desktop Publishing; PC Utilities (i.e. Norton, PC Tools, QEMM); Microsoft Windows Environment & Window Based Applications; Microsoft Office, Fax Server (Fax Sr.), MS Mail, Banyan Mail, MS Exchange, Backup Exec, ArcServe, Front Page, Dream Weaver, MS Project.

PROGRAMMING LANGUAGE & OPERATING SYSTEMS: Java/J2EE, XML, HTML, Visual Basic, Linux, Apache, Solaris 2.8, HPUX DOS; CPM; Novell; WFW (Workgroups for Windows ) Unix; Windows NT; Windows 95,BackOffice Business Server, Windows 2000, MS LAN Manager, Banyan 6.X, Citrix MetaFrame.

EXPERIENCE:

Confidential

Responsibilities:

• Deploying 155 Epic Compliant Workstations and peripherals to 4 medical offices including exam rooms.
• Documented the new standard workstation image, FAQ, RMA policies and first level support process for any hardware or OS issues
• Built a PMO process, methodology, adapted Corotech standards to match an agreed upon in-house PM Methodology/PMO.
• Documented all PM best practices which included curriculums culminating on PMI s for Senior PM.
• Performed PCI evaluation and compliancy project for all hardware and applications involving any credit card transactions in their system.
• Documented and implemented a process for document check ins and check outs for all the upgrades and application modifications.
• Managed small to medium contracting jobs as menial as cabling projects to complicated server migrations wherein time was a major factor.
• Documented, trained staff on a roll out of Remedy as the new ticket handling application for a major call center.
• Formulated a project plan for the server migration of a major San Francisco Restaurant.

Confidential, San Jose, CA

IT Project Manager

Responsibilities:

• Application Foundation Services Project Manager for the enterprise deployment of the business intelligence application - Oracle BI/Siebel Analytics.
• End to End management, in charge of enrolling to rolling out of business intelligence dashboards for the diff business initiatives within Cisco(MFG/Eng, Work Place Resources, LinkSys, Quote to Cash, Channel Partners, Cap Reporting, Customer Advocacy, Enterprise Architecture).
• Managing application lifecycle from Dev-Stage-Prod .Capacity planning of existing architecture.
• Managing the project through EMPower Review of Project Concept Commits to Execute Commits.
• Managing customer expectations.
• Managing Client Expectations on Support Issues, classifying application on diff levels of support (i.e P1 - Revenue Impacting to P4 - 3 day response time to any issues )
• Managing vendor expectations (Siebel). of Clients in best practices for deploying business intelligence dashboards.
• Change Management, SOX compliancy.
• Managing a multitude of cross functional teams, from the business unit, app developers, infrastructure mgmt into a cohesive unit to meet project deadlines and milestones.
• Well documented track record within Cisco of excellence in team and client management

Confidential, Redwood City, CA

Senior Project Manager Global IT

Responsibilities:

• Responsible for leading and managing various infrastructure, systems and e-commerce solution development/production projects of diff sizes and complexity.
• Planned tasks, assigned resources in a mostly cross-functional team environment, monitored and tracked project baseline to ensure completion and implementation of all the goals and objectives of a project again of diff sizes and complexity.
• Developed risk mitigation and contingency plans, reviewed estimates and project plans to meet project completion dates as well as appraising clients of project status and outstanding issues. Conducted high-level business policy discussions to understand client’s strategic directions, business process, workflow, and requirements to assist w/ client implementation and deployment plans for the product.
• Supervised/performed systems planning, systems installations, systems testing, product configuration, system trouble shooting, and technical staff and end user .
• In the above major projects was responsible for ff aspects:
• Milestone Determination Intrusion Detection, Help Desk Implementation, Change ManagementIT Architecture, Go Live Preparation, Project Scope, Project Team/Cross Functional TeamsConstraints and Assumptions Project Plans, Security, Performance Monitoring, ROI (Return on investment), Business Continuity, Goals and Objectives, Web Design and Capacity Planning