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Information Technology Specialist (project Manager/pmo) Resume

Baltimore, MD

SUMMARY:

To develop and maintain a professional career in the computer industry where I can continue to expand my knowledge and increase my skill level.

EXPERIENCE:

Confidential, Baltimore, MD

Information Technology Specialist (Project Manager/PMO)

Responsibilities:

  • Interviewed numerous candidates for positions on the initial DCM task.
  • Helped create presentations to present to the customer.
  • Created recommendations for both the Configuration Management Database and Asset Management Database.
  • Worked with the customer to determine what each office or divisions responsibilities are and what they were going to move to a new data center opening March 2015.
  • Presented recommendations to the customer after a 4 month period of performance.
  • Acted as a SLC (Support Technician) for SSA and the NSC Migration team.
  • Installed PC’s, software, configured HW/SW for users. Repairs when necessary. Made recommendations for the customer when necessary.
  • Maintained a virtual server that contained Server 2008 R2.
  • Installed SharePoint 2010 on a virtual server and then installed Project Server 2010. After the installation the MS Project Plan was uploaded the server where it will permanently reside. Maintained the permissions for the users that will be connecting to MS Project Server and view the project plan.
  • Maintained the NSC SharePoint site for SSA.
  • Liaison between numerous SSA PM’s and offices/divisions.
  • Worked with the NG SLC team to upgrade the SSA pc’s to Windows 7.
  • Planned and conducted meetings with SSA groups.
  • Monitored and maintained MS Project Server 2010.
  • Used MS Project 2007/2010 and MS Visio 2007/2010 for daily duties.

Confidential, Baltimore, MD

Sr. Systems Analyst (Project Lead)

Responsibilities:

  • Maintain a configuration management database for the Confidential .
  • Act as project lead for getting the Confidential 100% fully populated.
  • Conduct monthly audits on the data center layouts and diagrams ensuring up to date information.
  • Meet with other groups within Confidential to maintain the Confidential on a regular basis, including Datacom (networking), UNIX, Wintel, Firewall, Security, Voicecom (cabling) and Facilities.
  • Meet with CMS when necessary to go over the status of the Confidential .
  • Conduct audits of the data center to bring the Confidential current.

Confidential, Baltimore, MD

Logistics Coordinator/Support Systems Analyst (Technical Lead)

Responsibilities:

  • Developed an MS Project Plan for a new data center that was being built for the Social Security Administration (SSA).
  • Conducted meetings with senior management and participating parties who are involved in the building and population of the new data center.
  • Developed and designed reports in both MS Project and MS Visio for the senior management of the project.
  • Configured and maintained multiple SharePoint sites for the data center project.
  • Configured servers and workstations to connect to the SSA network for the document management architecture contract.
  • Installed servers, workstations and scanners Confidential state and federal SSA sites.
  • Worked on Dell Optiplex workstations and Dell Poweredge servers.
  • Experience with Kodak and Fujitsu scanners.
  • Worked with Windows 2000, 2000 server and XP.
  • Managed a project plan for as many as 35 ICS’ that were scheduled to travel and install the equipment for the Confidential project.
  • Trained new employees on the installation and configuration of the Confidential equipment.
  • Worked as one of the primary contacts for support to the deployment team.
  • Delegated responsibilities to fellow employees when necessary.
  • Coordinated the deployment effort with SSA for the Confidential contract.

Confidential, Fort Myers, FL

Support Technician

Responsibilities:

  • Repaired workstations, laptops and printers when necessary.
  • Responsible for numerous upgrades that included: memory, hard drives, video cards, modems, NIC cards, etc.
  • Configured Windows 98 and Windows XP to connect to on an Ethernet network with TCP/IP.
  • Installed and configured software when requested.
  • Configured laptops to dial in using VPN so that users can access their network drives as well as their e - mail.
  • Traveled to different county sites to repair laptops, pc’s and printers.

Confidential, Port Charlotte, FL

Lead Support Technician

Responsibilities:

  • Configured a server with ghost enterprise to multicast images to and from
  • Repaired workstations, laptops and printers when necessary.
  • Responsible for numerous upgrades that included: memory, hard drives, video cards, modems, NIC cards, etc.
  • Configured Windows 98 and Windows XP to connect to on an Ethernet network with TCP/IP.
  • Acted as decision maker on procurement for all LAN purchases.
  • Created multiple Windows XP images using Symantec Ghost.
  • Participated on the Windows XP pc refresh team for upgrading all of the counties computers.
  • Worked on migration of Group Wise to Outlook.
  • Setup and configured training environments for users when necessary.
  • Configured users to connect to the network using wireless technology.
  • Installed and configured software when requested.
  • Configured laptops to dial in using VPN so that users can access their network drives as well as their e-mail.

Confidential, Tampa, FL

Tech. Support Analyst

Responsibilities:

  • Configured laptops and desktops to work with Flight simulators that were being designed for customers.
  • Helped train the engineers on connecting the servers to the company network.
  • Configured desktops and laptops in a Windows NT 4.0 and Windows 2000 environment.
  • Configured laptops to dial in using VPN so that users can access their network drives as well as their e-mail.
  • Repaired Hp printers ranging from the LaserJet II to Color LaserJet 8500N.
  • Responsible for numerous upgrades that included: memory, hard drives, video cards, modems, NIC cards, etc.
  • Configured Windows NT and Windows 2000 to connect to on an Ethernet network with TCP/IP.
  • Was on the Windows 2000 pc refresh team for upgrading all of the company’s computers.
  • Install and configure new desktops for new employees and move old employees to new locations.
  • Configured a server with ghost enterprise to multicast images to and from.
  • Created multiple Windows 2000 images using ghost.
  • Responsible for getting the specs on new equipment before making decisions on purchasing it.
  • Acted as decision maker on procurement for all LAN purchases.

Confidential, Tampa, FL

Migration Technician

Responsibilities:

  • Acted as lead technician for the contractors on the project.
  • Responsible for upgrading numerous old pc’s to Confidential laptops and desktops.
  • Configured laptops to use VPN and dial-up into Confidential & Confidential ’s servers.
  • All pc’s connected on a Token Ring network using TCP/IP.
  • Configured Internet Explorer and Netscape to connect to the Internet through a proxy server.
  • All pc’s configured were Windows 95 or 98.

Confidential, Tampa, FL

Senior Computer Engineer

Responsibilities:

  • Responsible for troubleshooting and repairing any hardware and software issues that were reported from the help desk.
  • Installed new Compaq desktop and laptop computers.
  • Repaired printers when necessary.
  • Trained new technicians that were brought on to the site.
  • Installed new software applications when requested.
  • Worked in a Windows NT 4.0 environment.
  • Configured desktops and laptops to connect to a TCP/IP LAN using DHCP.
  • Configured laptops to connect by using RAS in Windows NT 4.0.

Confidential, Tampa, FL

Lead Support Technician

Responsibilities:

  • Acted as tech on the migration team from Windows 95 to Windows 2000.
  • Responsible for making sure technicians were aware of the migration procedures.
  • Trained new technicians brought on to the project.
  • Migrated users data from there old computers to their new Windows 2000 computers.
  • Responsible for troubleshooting any problems that may have come up.
  • Configured desktops and laptops to connect to a TCP/IP LAN using DHCP.

Confidential, Tampa, FL

Field Technician

Responsibilities:

  • Responsible for the repair of pc’s, printers and any other computer equipment under contract with the company.
  • Worked on the contract for Hillsborough County school system installing new Compaq computer systems in the schools.
  • Traveled to sites in the Hillsborough and Pinellas county area.
  • Configured desktops and laptops to connect to a TCP/IP LAN using DHCP.

Confidential, Dunedin, FL

Micro Support Technician

Responsibilities:

  • Responsible for configuration of new laptops which consisted of Confidential ThinkPad’s, Compaq Armada’s and Toshiba Protégé’s.
  • Operating systems installed were Windows NT 4.0, 95 and 98.
  • Software applications were Office 97, Project 98, Chameleon 8.0 and Lotus Notes 4.5.
  • Responsible for upkeep on over 2000 laptops, desktops and printers.
  • Worked in and IPX and TCP/IP environment. Configured desktops and laptops to connect to a TCP/IP LAN using DHCP. Along with some being configured by using a static IP.
  • Configured desktops and laptops for dial-up access the office.
  • Responsible for creating images and making sure that they were up to date.
  • Worked with the telecommunications and LAN group on daily issues and on how they could be resolved.

Confidential, Tampa, FL

Field Engineer

Responsibilities:

  • Many onsite installations of various personal computers, printers, and software applications.
  • Repaired all hardware and low-end software problems that were under maintenance contract.
  • Software installations included Windows 95, Windows NT, MS Office and MS Outlook.
  • Provided technical support for over 1500 users on Compaq desktop pc’s.
  • Configured desktops and laptops to connect to a TCP/IP LAN using DHCP. Also configured laptops to dial in using DUN.

Confidential, Gainesville, FL

Field Technician

Responsibilities:

  • Provided onsite installation of various software, rack systems and trained clients
  • Offered technical support to various clients.
  • Remanufactured damaged equipment. Also repaired and maintained equipment in the field.
  • Performed software installations included Windows 95, Windows NT 4.0 and MS Office.

Confidential, Fort Monmouth, NJ

Computer Specialist

Responsibilities:

  • Monitored and maintained a HP LAN for approximately 60 pc’s.
  • Offered online technical support to various clients.
  • Repaired and maintained all personal computers owned and operated by Confidential .
  • Maintained personal computers and software in a classroom setting for training.

Confidential, Eatontown, NJ

Configuration Technician

Responsibilities:

  • Responsible for configuring Confidential & Confidential personal computers for clients.
  • Installed Unix, DOS, Windows 3.11 and Windows NT 3.51 on Confidential & Confidential servers.
  • Built and configured RAID boxes to run on Sun systems, HP Mainframes and Confidential & Confidential computers.
  • Installed hardware in computers that had to be configured for clients.

Confidential, Lakewood, NJ

Helpdesk Technician

Responsibilities:

  • Support sales team on proper hardware and software to sell to clients.
  • Supported clients that were having difficulty installing hardware equipment ranging from hard drives, CD drives, memory, video cards, NIC cards, printers, setting up pc’s and installing monitors.
  • Supported clients in installing software packages that were purchased.
  • Trained fellow teammates on the ticket system that was being used.
  • Worked in taking sales calls from clients during the busy season.

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