SUMMARY:

• Blend of program/project management, process management, organizational development, telecoms, information systems, telecoms, instructional systems, and business and contract development with commitment to excellence.
• Ability to transform organizations and deliver value through aligning processes to ensure that programs/projects support strategic mission and objectives within scope, budget, and schedule.
• Results - driven program/project management professional with graduate level and a proven track record of increasing productivity, quality, and customer satisfaction for large, complex programs.
• Creative thinker and analytical problem solver with demonstrated ability to manage start-up programs/projects from planning through execution/completion under the pressure of fast-paced, time sensitive environments.
• Effective interpersonal communicator who effectively interacts with clients, all levels of management, and technical staff.
• Decisive, energetic, focused team leader who develops and coaches high-performing teams through implementing organizational change and process improvements.
• Designer/developer of flexible PM tools using platforms such as JIRA (4 and 5) and SharePoint (2007 and 2010)

AREAS OF EXPERTISE:

• Project management:
• Project initiation & planning
• Project execution & control
• Project risk management
• Project tracking & reporting
• Project communication
• Process management:
• Operations process modeling
• Process improvement/re-engineering
• Statistical analysis
• Process implementation &
• Organizational development:
• Organization readiness assessment
• Mapping of process functions to roles
• Mapping of organizational roles to jobs
• Assessment of job needs
• Confidential:
• Requirements definition
• Functional design
• System, integration, and user testing
• User
• Instructional systems:
• Audience analysis
• Course design & development
• Course testing & evaluation
• Business & contract management:
• Executive partnership
• Proposal strategy definition
• Solution architecture
• Proposal material preparation
• Oral presentation
• SOW development
• Contract/subcontract negotiation

TECHNICAL SKILLS:

• MS Project
• HP Quality Center
• JIRA 5 & 6, Agile, Zephyr
• PMBOK
• PRINCE2
• MS Visio
• Lean Six Sigma
• BPMN notation
• ITIL v2, 3
• CMMI 1.2 eTOM 7.0
• HandySoft BizFlow
• SharePoint 2007/2010
• SOA & EAI architectures
• SDLC methodologies (Waterfall, Agile)
• UML
• SQL
• MS Office
• Adobe Connect
• PeopleSoft 9.1
• APQC process framework

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential

Responsibilities:

• Assessed and catalogued over 300 financial systems potentially impacted by the upgraded ERP
• Conducted interviews with system owners including process reviews to assess integration impacts
• Developed and implemented various tools using SharePoint and JIRA to catalogue both impacted systems and associated integration points
• Identified systems made redundant by the added functionality of the ERP
• Identified and documented over 330 integration points needing to be built/enhanced to support the new chart of accounts
• Worked with development organizations (both internal and external) to estimate the time and cost to build/enhance integration points
• Negotiated and documented data integration specifications for common interfaces
• Developed integration project plans and used SharePoint-based and JIRA-based tools for managing across the life cycle from design through build and test for systems and integration points

Confidential

Responsibilities:

• Developed and implemented semi-automated flow of data from JIRA-based software testing request system to MS Access-based system for tracking request status and exceptions
• Created various ad hoc analyses of defect data using HP Quality Center, SQL queries, and MS Excel
• Created SharePoint-based tools for administering testing accounts used throughout Confidential ’s CQA organization

Confidential

Software Engineer

Responsibilities:

• Managed staff of 29 technical professionals
• Developed and implemented a SharePoint-based document management system for managing Prince2 compliant project management artifacts
• Obtained an outstanding assessment for the first half year of performance-based contract
• Planned and managed a budget of $15M with over 200 deliverables for current contract year
• Managed staff of 40 technical professionals including recruiting & salary administration
• Designed, developed, and implemented SharePoint and Access tools for managing bi-weekly status reporting for a staff of 40 high performance computing professionals that reduced the reporting cycle time from 5 to 2 days

Confidential

Responsibilities:

• Defined the DC-NET transport operations organizational structure and associated job descriptions including the Network Operations Center (NOC)
• Recruited staff to the staff positions defined above
• Planned and tracked schedules and budgets using MS Project

Information Systems Architect

Confidential

Responsibilities:

• Provided systems engineering and solution implementation services to start-up telecoms service providers for:
• Network architecture and design and network management information systems and NOC architecture, requirements definition, and design based on eTOM process framework
• Network infrastructure construction project management
• Instrumental in the planning, design, building, and operation of numerous, new carriers in the US & UK
• Supported clients in achieving their goals of defining and deploying a MIB-based Traffic Surveillance OSs based on open, distributed network management platforms to replace their current legacy OSs
• Enhanced and maintained the Operations Technology GRs as premier source of NE functional requirements for Traffic Surveillance and providing systems integration support for implementations/ deployments
• Defined comprehensive curriculum
• Selected vendor courses and managed $700K course procurement budget
• Coordinated delivery and follow-up evaluation to ensure best value
• Managed the long-term financial viability of the organization and provided short-term operational oversight

Process Manager

Confidential

Responsibilities:

• Developed and implemented a university-wide process architecture for financial services:
• Adapted the APQC process classification framework to an institution of higher
• Catalogued and classified over 200 level 4 processes using SharePoint-based tools
• Modeled and mapped 35 level 4 processes for sponsored research and defined strategy for support in PeopleSoft 9.1
• Incorporated PRINCE2 methodology as the basis for major restructuring
• Designed and developed process implementation tools in SharePoint
• Created process architecture for IT services for Confidential high performance computing contract:
• Defined key processes to support both pre-planned and ad hoc service requests & implemented in SharePoint to provide automation for scaling contract
• Reduced the touch points for managed service customers
• Enhanced the Service Management role to be consistent with BS15000
• Implemented extensive automation to support end-to-end processes by installing and configuring a BPMS (HandySoft BizFlow)
• Mapped operations processes for DC-NET transport operations using BPMN, ITIL and eTOM process frameworks
• Provided initial automation to support end-to-end processes through the use of a BPMS and integrated processes with network management information systems
• IT Project Management processes that comply with CMMI 1.2 using Role Activity Diagrams (RADs)
• IT Service Management processes that use HP Service Center and comply with ITIL v3
• Participated in CMMI appraisals of DTCC software development and project management processes
• Provided systems engineering and solution implementation services to telecoms service providers for network management information systems architecture, requirements definition, and design based on eTOM process framework
• Excel based gradebooks to provide for consistent grading across all 15 sections involving 9 instructors
• Statistical grade analysis to identify anomalies with tests, projects, and instructors
• Identified the network management information system functions (e.g., Remedy) that will support the operations processes and integrated systems with end-to-end processes

Confidential

Proposal manager

Responsibilities:

• Led industry effort to define an OSI/CMISE-based interfaces and related information models for Traffic Surveillance as part of migration to TMN (Telecoms Management Network) architecture
• Provided systems integration support for implementations/deployments of legacy Operations System/Network Element (OS/NE) interfaces for Traffic Surveillance and Memory Administration
• Planned and specified telecommunications network management information systems in LEC networks
• Led team of engineers that defined TL1 messages for OS/NE interface for switching and transport maintenance including alarm surveillance and performance monitoring
• Created TL1 language specifications that served as the basis for a family of OS/NE interface functions
• Information technology literacy skills for MS Office (Excel, Access, PowerPoint)
• Management information systems
• Project management using MS Project
• Systems analysis, design, and implementation using UML, SDLC, Visio, and Web Services
• IT Project Management processes in support of CMMI 1.2 appraisal
• IT Service Management processes that comply with ITIL v3
• Led major proposals for Next Generation network and OS deployments and negotiated resulting service agreements/contracts
• Acted as executive partner for existing major accounts
• Led the cross-organization effort to define Telcordia’s PDBO solution:
• Prepared sales support material defining PDBO capabilities
• Participated in a variety of sales efforts for targeted at targeted markets
• Wrote case studies for existing engagements
• Led major PDBO proposals to new telecom entrants and existing carriers (both domestically and internationally), negotiated service contracts, and acted as:

Systems solution architect

Confidential

Responsibilities:

• Developed business strategy for a network and network management information systems architecture and planning practice while with Confidential
• Refocused practice around Plan, Design, Build, Operate (PDBO) solutions for new telecoms entrants including restructuring resources into:
• Solution architecture (Network & operations systems)
• Solution implementation (Network & operations systems)
• Developed significant resource capability in network implementation (e.g., OSP & CO engineering)
• Acted as Chief PDBO solution architect for practice
• Developed and managed (internal and external) client relationships:
• Organized and participated in sales presentations, proposals, and negotiations that resulted in closed contracts of $25M+ in most recent year
• Developed new accounts (e.g., Southern Telecom, Reliance, ipsaris); and negotiated contracts that resulted in closures of $12M+ in most recent year