Program Manager Resume

SUMMARY

More than 8 years of overall IT experience in Program management, Project management and web application development using Confidential technologies like c#, ASP .Net, SQL server etc.
More than 5 years of latest Program & Project management experience in devising program strategy and setting up project goals in alignment with business requirements. Other key responsibilities included Business & functional requirement documentation, project planning, project execution, risk assessment along with building risk mitigation plans, establishing success metrics & performance indicators, stakeholder management and vendor management.
Experienced in using Confidential BI to analyze data to monitor project health, drive improvements and build future business strategy based on insights gained from data analysis.
Specialized in managing global implementation & service deployment projects with vast experience in project planning, IT change management, communication planning & stakeholder management. Effective communicator with senior leadership team to reach consensus and drive decisions.
Hands On with executive level communication, status reporting, newsletters, annual budget planning.
3 years of experience in .NET development that included web applications development, database and architecture design, code development and unit testing using Confidential web technologies.
Work experience in Scrum based Agile and Waterfall based software development methodologies.

TECHNICAL SKILLS

PM Tools: Confidential Project Plan, Visio, Excel, Word, One Note, Power Point, MS BI, Power pivots, Sharepoint, Team Foundation Server etc.

Programing Languages: C#.NET, ASP.NET, ADO .Net, SQL

Scripting & others: JavaScript, AJAX, XML, XSLT

UI Technologies: CSS, XHTML

Databases: SQL Server 2005, 2008

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

Work with multiple business & stakeholders to shape the global print services vision at Confidential to achieve consistent user experience, standardized service and support and enhanced productivity.
Partner with Print OEM to document business and functional specification, design documentation & implement the new print solution in Confidential .
Partner with Confidential procurement to create & negotiate SOW for the ongoing print service as well as custom development projects.
Create project plans and manage the project execution using agile methodology through full development life cycle & solution deployment.
Feed the service data in power pivots and BI charts to analyze service health and trends to devise future business strategy and drive service improvements.
Achieve financial goals of expense consolidation by minimizing wastage & cost effective measures.
Participate in workshops and future devices & solution roadmap discussion with Print OEMs and Confidential Product Groups for inclusions of new features & telemetry capabilities in future releases.

Confidential

Program Manager

Responsibilities:

Analyze Confidential ’s internal product adoption data to see the trends and identify leading indicators.
Build product adoption improvements strategy and execute the same through IT communication & change management process.
Drive product improvements & quality control through feedback collection from end user about new feature requests & existing bugs in Confidential products during internal beta software release.
Help gain executive sponsorship for feature implementation & outstanding bug resolution through effective status report & newsletters for product health status & adoption.
Drive self - help culture in the organization through evolution of Confidential internal community based portal thus reducing significant cost on helpdesk services.
Create product backlog, build sprint plans and lead daily scrums to manage the community portal development project in accordance with agile methodology.

Confidential

Project Manager

Responsibilities:

Improve Confidential ’s online business by helping Confidential ’s PMs in different markets across the globe to maintain corresponding MSN websites with rich & real time content.
Help Confidential ’s customer expand their business by implementing innovative advertisement campaigns & tracking traffic through page views & click count for advertisements on MSN websites.
Come up with Process Improvement ideas & their implementation to enable Confidential market PMs in effective customer management.

Confidential

Developer

Responsibilities:

Architect the framework design & template schema for website development
Develop the tools for rapid content creation & consistent UI experience in a cost effective manner
Use SQL to build the DB and create data layer for accessing the data.