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Program Manager Resume

SUMMARY

  • More than 8 years of overall IT experience in Program management, Project management and web application development using Confidential technologies like c#, ASP .Net, SQL server etc.
  • More than 5 years of latest Program & Project management experience in devising program strategy and setting up project goals in alignment with business requirements. Other key responsibilities included Business & functional requirement documentation, project planning, project execution, risk assessment along with building risk mitigation plans, establishing success metrics & performance indicators, stakeholder management and vendor management.
  • Experienced in using Confidential BI to analyze data to monitor project health, drive improvements and build future business strategy based on insights gained from data analysis.
  • Specialized in managing global implementation & service deployment projects with vast experience in project planning, IT change management, communication planning & stakeholder management. Effective communicator with senior leadership team to reach consensus and drive decisions.
  • Hands On with executive level communication, status reporting, newsletters, annual budget planning.
  • 3 years of experience in .NET development that included web applications development, database and architecture design, code development and unit testing using Confidential web technologies.
  • Work experience in Scrum based Agile and Waterfall based software development methodologies.

TECHNICAL SKILLS

PM Tools: Confidential Project Plan, Visio, Excel, Word, One Note, Power Point, MS BI, Power pivots, Sharepoint, Team Foundation Server etc.

Programing Languages: C#.NET, ASP.NET, ADO .Net, SQL

Scripting & others: JavaScript, AJAX, XML, XSLT

UI Technologies: CSS, XHTML

Databases: SQL Server 2005, 2008

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

  • Work with multiple business & stakeholders to shape the global print services vision at Confidential to achieve consistent user experience, standardized service and support and enhanced productivity.
  • Partner with Print OEM to document business and functional specification, design documentation & implement the new print solution in Confidential .
  • Partner with Confidential procurement to create & negotiate SOW for the ongoing print service as well as custom development projects.
  • Create project plans and manage the project execution using agile methodology through full development life cycle & solution deployment.
  • Feed the service data in power pivots and BI charts to analyze service health and trends to devise future business strategy and drive service improvements.
  • Achieve financial goals of expense consolidation by minimizing wastage & cost effective measures.
  • Participate in workshops and future devices & solution roadmap discussion with Print OEMs and Confidential Product Groups for inclusions of new features & telemetry capabilities in future releases.

Confidential

Program Manager

Responsibilities:

  • Analyze Confidential ’s internal product adoption data to see the trends and identify leading indicators.
  • Build product adoption improvements strategy and execute the same through IT communication & change management process.
  • Drive product improvements & quality control through feedback collection from end user about new feature requests & existing bugs in Confidential products during internal beta software release.
  • Help gain executive sponsorship for feature implementation & outstanding bug resolution through effective status report & newsletters for product health status & adoption.
  • Drive self - help culture in the organization through evolution of Confidential internal community based portal thus reducing significant cost on helpdesk services.
  • Create product backlog, build sprint plans and lead daily scrums to manage the community portal development project in accordance with agile methodology.

Confidential

Project Manager

Responsibilities:

  • Improve Confidential ’s online business by helping Confidential ’s PMs in different markets across the globe to maintain corresponding MSN websites with rich & real time content.
  • Help Confidential ’s customer expand their business by implementing innovative advertisement campaigns & tracking traffic through page views & click count for advertisements on MSN websites.
  • Come up with Process Improvement ideas & their implementation to enable Confidential market PMs in effective customer management.

Confidential

Developer

Responsibilities:

  • Architect the framework design & template schema for website development
  • Develop the tools for rapid content creation & consistent UI experience in a cost effective manner
  • Use SQL to build the DB and create data layer for accessing the data.

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