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Sr. Manager Resume

Kansas City, MO

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OBJECTIVE:

  • To leverage my 4+ years of client - facing experience, implementation skills, project management skills, and expertise in the health care consulting industry as a Business Analyst at Confidential .

PROFESSIONAL EXPERIENCE

Confidential, Kansas City, MO

Sr. Manager

Responsibilities:

  • Facilitate weekly status calls with clients and internal teams to assure goals are aligned
  • Manage laboratory interface add-on contracts resulting in prompt client-consultant interaction and project completion
  • Act as resource manager to twelve consultants to ensure they achieve high(90%+) billability each billing cycle
  • Assist the sales team with purchase order/service order leading to accurate professional service hours quoted for implementation
  • Utilize SharePoint and Microsoft Project to manage database of 350+ laboratory interfaces allowing precise and up to date details for project reporting
  • Deliver weekly estimated-to-complete and estimated-at-complete report to the consultants showcasing the hours metric of each project and rate of project delivery
  • Provide project updates and close out project numbers when projects are completed allowing Cerner to collect revenue for services
  • Handle project escalations resulting in satisfied clients and meeting project deadline

Technology Consultant

Confidential

Responsibilities:

  • Applied technical workflow knowledge to integrate general lab, microbiology, blood bank, respiratory therapy, and point of care implementations to EMR which improves patient care and the hospital’s workflow
  • Provided clients with documentation, training, and support for implemented interfaces which leads to knowledgeable clients with their own troubleshooting skills
  • Designed testing plans including orders, documentations, and tools needed to capture key metrics in validation testing
  • Documented validation testing and key project details on SharePoint and Microsoft Project resulting in clarity amongst all project team members
  • Established relationships amongst laboratory staff, information systems, and application team resulting in successful completion of projects related to hospital goals
  • Implemented Cerner EMR at numerous laboratories resulting in the reduction of human errors and improving patient care

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