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Program Manager Resume

PROFESSIONAL SUMMARY:

  • 9+ years of hands - on experience in managing Enterprise Custom and COTS application development
  • Ongoing responsibility to maximize customer satisfaction and strengthen customer relationships
  • Managed teams in fast paced IT application development for sales and marketing streams with 6 week release cycles
  • Responsible for all aspects of engagement with Business clients - assessment of infrastructure, integrating new applications/updates with customer system, Manage development, user
  • Cross-functional Program and Project management and Software delivery expertise
  • Expertise in budgeting, forecasting along with quality and delivery management of IT programs
  • Managed development team and projects on a global call center software generating $6b revenue per annum
  • Partnered with business to understand planned improvements and formulate release roadmap, and translate product-vision to the development team
  • Manage and mentor team of BAs’, Developers, Testers, along with Deployment and assume support roles
  • Experienced in managing products for Operations, Maintenance and transformational experience / Enhancements.
  • Enterprise Application Integration experience with 15 plus applications, 12 plus global locations
  • Experienced in managing Vendors and Vendor resources
  • PMP®, SCM certified Program & Senior IT Manager

TECHNICAL SKILLS:

Languages: Java - J2EE, Swing, Pro*C, C, C++, PerlOS AIX, Unix, Windows, iOSx

IDEs/tools: Eclipse, RAD, Rational ClearCase, Clearquest, modeler, FORTE 4GL, WAS

Mobile Tools: Antenna, Mobile Iron

Databases: Oracle, GoldenGate, MySQL, DB2, Informix, and TPF

Web: HTML5, Java Script, JSP, XML, PHP

Others: PGP, FTP, PERL, MQ, AWS

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Technical Environment: iOS 8, iPhone Apps, iPhone, scanner hardware, J2EE Apps, SOAP web services, Oracle, SQL*Server databases, TPF backend and vendor driven COTS on AWS, Linux, Solaris systems.

Responsibilities:

  • Complete management of SDLC and compliance to Confidential Q gate processes.
  • Build and maintain relationships with Business owners, IT stakeholders, Vendors and Vendor resources, and communicate using bi-weekly PMT meetings, Program review, CIO review etc.
  • Manage Project and Program financials including estimating, budgeting and forecast
  • Work closely with resource managers for managing and onboarding resources
  • Mentoring and guiding team members on functional areas and prioritization
  • Proactively identify actions required to prevent issues in development, testing and deployment
  • Drive delivery of required documents and take quick decision during crunch times
  • Redesign conductor reporting points by reducing 16 hours data update to real-time
  • Redesign “Schedule publish” to address holiday and initial terminal changes
  • Create single-source sightings service and manage downstream app changes

Confidential

Program Manager

Responsibilities:

  • Upgrade iOS7 to iOS8 on all iPhone devices and provide backward compatibility
  • Rollout iPhone6s with new scanners replacing aging iPhone4s devices
  • Upgrade all iPhone apps to the new form factor and iOS8
  • Create contingency plan for operations while inventory is low to manage risk
  • Web services - applications to share data using SOAP based asynchronous requests
  • Database queries based on dynamic user requests
  • MQ listener, Topic solution for near real-time transactions
  • Create Partner registration process, transition to support team
  • Provide significant improvement to avoid unnecessary DB access from Antenna middleware to mobile DB.
  • Lift Hardening involves updating the TPF end of channel to use MQ and by pass an existing web service layer to remove points of failure.
  • This project eliminated a middle layer of messaging and directly sent the customer contact messages via SMTP server.
  • Developed new application to improve “ticket publish” events from a TPF based reservation system to MQ Topic.
  • Setup a new MQ server and mapped the applications for Primary and Secondary with failover option
  • Setup disaster recovery related location diversity for revenue critical DB using GoldenGate with testing DB setup in AWS

Confidential

Project Manager

Responsibilities:

  • Managed program level tasks including setting up budget, tracking actuals and explaining variances, Forecasting.
  • Conducting periodic review of progress, Milestones and Deliverables.
  • Move the financial system from a 4-week schedule to a monthly schedule ($6M).
  • Provided application roadmap and release planning
  • Created Program Management process for feeder systems and established program status reporting
  • Provide mentoring to subprojects and manage risks and issues
  • Manage to milestones of program by influencing upward and peer groups to meet timelines across sub-projects
  • Engaged internal and external resources and manage through negotiation, escalation to program leadership
  • Trained on interview skills using STAR methodology

Manager, Reservation system

Confidential

Responsibilities:

  • Maintain agile updates for the applications that generated revenue of $6B USD per annum, used at global locations in various time zones to book hotel rooms.
  • 3,200 Agents worldwide accessed these applications on a 24x7 basis
  • Managed development team and lead team by partnering with cross-functional business applications; Interacted daily with customers to understand the business need.
  • Product owner and Operational Support as Tier 3 support and SME on multiple functions
  • Manage the application performance by optimizing network infrastructure bandwidth and distributed servers and datacenter resources.
  • Implemented nearly 10-12 releases per year with zero defects
  • Represented applications in Change management board meetings
  • Implemented PCI and PII standards on the sales channel revenue application to safeguard customer information and credit card processing information
  • Technical and SME Lead IT estimation discussions, understanding business vision and seeking clarifications in scope.
  • Lead JAD sessions, write and review requirements with business and other IR stakeholders
  • Negotiate with customer for requirements, release scope, manage enterprise-wide conflicts with product life cycle
  • Managed System Integration, Enhancements, Desktop upgrades, DB and OS upgrades
  • Development Manager for Contact Center application that required 99.998% availability and generating billions ($6B) in revenue per year.
  • Manage 6 week cycle ongoing releases for defects and enhancements
  • Report to IT management and business with scorecard, status of releases and financials
  • Lead and manage support challenges during infrastructure upgrades without impacting revenue and sales campaign enhancements
  • Responsible for employee engagement and associate satisfaction

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