PROFESSIONAL SUMMARY:

• 9+ years of hands - on experience in managing Enterprise Custom and COTS application development
• Ongoing responsibility to maximize customer satisfaction and strengthen customer relationships
• Managed teams in fast paced IT application development for sales and marketing streams with 6 week release cycles
• Responsible for all aspects of engagement with Business clients - assessment of infrastructure, integrating new applications/updates with customer system, Manage development, user
• Cross-functional Program and Project management and Software delivery expertise
• Expertise in budgeting, forecasting along with quality and delivery management of IT programs
• Managed development team and projects on a global call center software generating $6b revenue per annum
• Partnered with business to understand planned improvements and formulate release roadmap, and translate product-vision to the development team
• Manage and mentor team of BAs’, Developers, Testers, along with Deployment and assume support roles
• Experienced in managing products for Operations, Maintenance and transformational experience / Enhancements.
• Enterprise Application Integration experience with 15 plus applications, 12 plus global locations
• Experienced in managing Vendors and Vendor resources
• PMP®, SCM certified Program & Senior IT Manager

TECHNICAL SKILLS:

Languages: Java - J2EE, Swing, Pro*C, C, C++, PerlOS AIX, Unix, Windows, iOSx

IDEs/tools: Eclipse, RAD, Rational ClearCase, Clearquest, modeler, FORTE 4GL, WAS

Mobile Tools: Antenna, Mobile Iron

Databases: Oracle, GoldenGate, MySQL, DB2, Informix, and TPF

Web: HTML5, Java Script, JSP, XML, PHP

Others: PGP, FTP, PERL, MQ, AWS

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Technical Environment: iOS 8, iPhone Apps, iPhone, scanner hardware, J2EE Apps, SOAP web services, Oracle, SQL*Server databases, TPF backend and vendor driven COTS on AWS, Linux, Solaris systems.

Responsibilities:

• Complete management of SDLC and compliance to Confidential Q gate processes.
• Build and maintain relationships with Business owners, IT stakeholders, Vendors and Vendor resources, and communicate using bi-weekly PMT meetings, Program review, CIO review etc.
• Manage Project and Program financials including estimating, budgeting and forecast
• Work closely with resource managers for managing and onboarding resources
• Mentoring and guiding team members on functional areas and prioritization
• Proactively identify actions required to prevent issues in development, testing and deployment
• Drive delivery of required documents and take quick decision during crunch times
• Redesign conductor reporting points by reducing 16 hours data update to real-time
• Redesign “Schedule publish” to address holiday and initial terminal changes
• Create single-source sightings service and manage downstream app changes

Confidential

Responsibilities:

• Upgrade iOS7 to iOS8 on all iPhone devices and provide backward compatibility
• Rollout iPhone6s with new scanners replacing aging iPhone4s devices
• Upgrade all iPhone apps to the new form factor and iOS8
• Create contingency plan for operations while inventory is low to manage risk
• Web services - applications to share data using SOAP based asynchronous requests
• Database queries based on dynamic user requests
• MQ listener, Topic solution for near real-time transactions
• Create Partner registration process, transition to support team
• Provide significant improvement to avoid unnecessary DB access from Antenna middleware to mobile DB.
• Lift Hardening involves updating the TPF end of channel to use MQ and by pass an existing web service layer to remove points of failure.
• This project eliminated a middle layer of messaging and directly sent the customer contact messages via SMTP server.
• Developed new application to improve “ticket publish” events from a TPF based reservation system to MQ Topic.
• Setup a new MQ server and mapped the applications for Primary and Secondary with failover option
• Setup disaster recovery related location diversity for revenue critical DB using GoldenGate with testing DB setup in AWS

Confidential

Project Manager

Responsibilities:

• Managed program level tasks including setting up budget, tracking actuals and explaining variances, Forecasting.
• Conducting periodic review of progress, Milestones and Deliverables.
• Move the financial system from a 4-week schedule to a monthly schedule ($6M).
• Provided application roadmap and release planning
• Created Program Management process for feeder systems and established program status reporting
• Provide mentoring to subprojects and manage risks and issues
• Manage to milestones of program by influencing upward and peer groups to meet timelines across sub-projects
• Engaged internal and external resources and manage through negotiation, escalation to program leadership
• Trained on interview skills using STAR methodology

Manager, Reservation system

Confidential

Responsibilities:

• Maintain agile updates for the applications that generated revenue of $6B USD per annum, used at global locations in various time zones to book hotel rooms.
• 3,200 Agents worldwide accessed these applications on a 24x7 basis
• Managed development team and lead team by partnering with cross-functional business applications; Interacted daily with customers to understand the business need.
• Product owner and Operational Support as Tier 3 support and SME on multiple functions
• Manage the application performance by optimizing network infrastructure bandwidth and distributed servers and datacenter resources.
• Implemented nearly 10-12 releases per year with zero defects
• Represented applications in Change management board meetings
• Implemented PCI and PII standards on the sales channel revenue application to safeguard customer information and credit card processing information
• Technical and SME Lead IT estimation discussions, understanding business vision and seeking clarifications in scope.
• Lead JAD sessions, write and review requirements with business and other IR stakeholders
• Negotiate with customer for requirements, release scope, manage enterprise-wide conflicts with product life cycle
• Managed System Integration, Enhancements, Desktop upgrades, DB and OS upgrades
• Development Manager for Contact Center application that required 99.998% availability and generating billions ($6B) in revenue per year.
• Manage 6 week cycle ongoing releases for defects and enhancements
• Report to IT management and business with scorecard, status of releases and financials
• Lead and manage support challenges during infrastructure upgrades without impacting revenue and sales campaign enhancements
• Responsible for employee engagement and associate satisfaction