- ACS, G3, CMS, EAS, Vectoring, Modular Messaging and AUDIX
- Alliance MX call recording system
- IPTV Distribution System
- Certified Network Associate (CCNA, renewal pending)
- CGE, CGRP and WFM
- Replay, Replay Plus, Repartee OS/2, Repartee 2000 and Repartee LX
- Route It, OCDD/RT, Routing Manager II, TOPMS/ICP, Interactive Advantage
- Electrical assembly, PCB assembly, wiring and wire wrapping.
- Manager of all voice and audio/visual services at $25B hedge fund including Avaya CM/VoIP, IPC Alliance, Polycom RMX and LifeSize HD systems.
- Project Manager for 2 upgrades of the Avaya Communication Manager PBX including a “forklift” of all backend hardware for new data center.
- Proof of concept testing and deployment for Avaya 9640 and 9670 IP telephone sets.
- Project Manager for IPC Alliance MX VoIP turret phone system “forklift” upgrade for new data center.
- Managed the Cisco Data Network for Voice.
- Designed, implemented and maintained LifeSize HD Room systems and Polycom Multi - point Video Conferencing.
- Designed, implemented and maintained Cybertech call recording system for London trading.
- Designed, implemented and maintained Video Furnace television over IP distribution system.
- Managed and maintained all private and PSTN circuits including POTS, Data T1, PRI, ARD, DS3, SIP, Metro Ethernet, GigE & SONET.
- Designed, implemented and maintained audio/visual services including video conferencing for all conference rooms.
Director of Advanced Voice Services
- Manager of all Voice Mail, Call Accounting/CDR/SMDR, and Call Center/ACD & IVR/VRU projects at Avaya Business Partner for over 500 clients including Fortune 100 companies.
- Design, programming, installation and maintenance of Avaya Intuity, LX, Velocity & Definity AUDIX voicemail systems and IP600, Definity ECS, Definity Prologix, S8100, S8300, S8500, S8700, Partner, Merlin Legend & Merlin Magix phone systems and eCAS Call Accounting Systems.
- Design, programming, installation and maintenance of Active Voice Replay, Replay Plus, Repartee OS/2 & Repartee 2000 voice mail systems.
- Design, programming, installation and maintenance of SDT Apogee Call Accounting software.
- Project Manager of all voice services for new site installations and moves for over 5,000 end users at MetLife in NY & NJ.
- Services included: Avaya Definity, Intuity, Conversant & CMS. Verizon Centrex Service. AT&T Megacom, Advanced Features & SDN.
- Migrated multiple SONET rings from OC-12 to OC-48 service.
- Senior administrator of Avaya Definity PBX, R3CMS, AUDIX & Genesys systems, data connectivity and call routing for 8 call centers.
- Manager on several major projects including, PBX, Genesys, CTI and DS3 installs and upgrades.
- Responsible for setting and meeting budget goals and objectives.
- Designed new command console for call center operations.
- Administration, design and maintenance of voice and data communications systems.
- Designed and administered company wireless paging system.
- Administered and maintained company two-way radio system.
- Responsible for all company communications billing.
- Designed new switch room and wiring plan for AS/400 computer system.