Project Manager Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

Manager of all voice and audio/visual services at $25B hedge fund including Avaya CM/VoIP, IPC Alliance, Polycom RMX and LifeSize HD systems.
Project Manager for 2 upgrades of the Avaya Communication Manager PBX including a “forklift” of all backend hardware for new data center.
Proof of concept testing and deployment for Avaya 9640 and 9670 IP telephone sets.
Project Manager for IPC Alliance MX VoIP turret phone system “forklift” upgrade for new data center.
Managed the Cisco Data Network for Voice.
Designed, implemented and maintained LifeSize HD Room systems and Polycom Multi - point Video Conferencing.
Designed, implemented and maintained Cybertech call recording system for London trading.
Designed, implemented and maintained Video Furnace television over IP distribution system.
Managed and maintained all private and PSTN circuits including POTS, Data T1, PRI, ARD, DS3, SIP, Metro Ethernet, GigE & SONET.
Designed, implemented and maintained audio/visual services including video conferencing for all conference rooms.

Confidential

Director of Advanced Voice Services

Responsibilities:

Manager of all Voice Mail, Call Accounting/CDR/SMDR, and Call Center/ACD & IVR/VRU projects at Avaya Business Partner for over 500 clients including Fortune 100 companies.
Design, programming, installation and maintenance of Avaya Intuity, LX, Velocity & Definity AUDIX voicemail systems and IP600, Definity ECS, Definity Prologix, S8100, S8300, S8500, S8700, Partner, Merlin Legend & Merlin Magix phone systems and eCAS Call Accounting Systems.
Design, programming, installation and maintenance of Active Voice Replay, Replay Plus, Repartee OS/2 & Repartee 2000 voice mail systems.
Design, programming, installation and maintenance of SDT Apogee Call Accounting software.

Confidential

Senior Consultant

Responsibilities:

Project Manager of all voice services for new site installations and moves for over 5,000 end users at MetLife in NY & NJ.
Services included: Avaya Definity, Intuity, Conversant & CMS. Verizon Centrex Service. AT&T Megacom, Advanced Features & SDN.
Migrated multiple SONET rings from OC-12 to OC-48 service.

Confidential

Project Manager

Responsibilities:

Senior administrator of Avaya Definity PBX, R3CMS, AUDIX & Genesys systems, data connectivity and call routing for 8 call centers.
Manager on several major projects including, PBX, Genesys, CTI and DS3 installs and upgrades.
Responsible for setting and meeting budget goals and objectives.
Designed new command console for call center operations.

Confidential

Telecommunications Manager

Responsibilities:

Administration, design and maintenance of voice and data communications systems.
Designed and administered company wireless paging system.
Administered and maintained company two-way radio system.
Responsible for all company communications billing.
Designed new switch room and wiring plan for AS/400 computer system.