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Project Manager Resume

TECHNICAL SKILLS

  • ACS, G3, CMS, EAS, Vectoring, Modular Messaging and AUDIX
  • Alliance MX call recording system
  • IPTV Distribution System
  • Certified Network Associate (CCNA, renewal pending)
  • CGE, CGRP and WFM
  • Replay, Replay Plus, Repartee OS/2, Repartee 2000 and Repartee LX
  • Route It, OCDD/RT, Routing Manager II, TOPMS/ICP, Interactive Advantage
  • Electrical assembly, PCB assembly, wiring and wire wrapping.

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

  • Manager of all voice and audio/visual services at $25B hedge fund including Avaya CM/VoIP, IPC Alliance, Polycom RMX and LifeSize HD systems.
  • Project Manager for 2 upgrades of the Avaya Communication Manager PBX including a “forklift” of all backend hardware for new data center.
  • Proof of concept testing and deployment for Avaya 9640 and 9670 IP telephone sets.
  • Project Manager for IPC Alliance MX VoIP turret phone system “forklift” upgrade for new data center.
  • Managed the Cisco Data Network for Voice.
  • Designed, implemented and maintained LifeSize HD Room systems and Polycom Multi - point Video Conferencing.
  • Designed, implemented and maintained Cybertech call recording system for London trading.
  • Designed, implemented and maintained Video Furnace television over IP distribution system.
  • Managed and maintained all private and PSTN circuits including POTS, Data T1, PRI, ARD, DS3, SIP, Metro Ethernet, GigE & SONET.
  • Designed, implemented and maintained audio/visual services including video conferencing for all conference rooms.

Confidential

Director of Advanced Voice Services

Responsibilities:

  • Manager of all Voice Mail, Call Accounting/CDR/SMDR, and Call Center/ACD & IVR/VRU projects at Avaya Business Partner for over 500 clients including Fortune 100 companies.
  • Design, programming, installation and maintenance of Avaya Intuity, LX, Velocity & Definity AUDIX voicemail systems and IP600, Definity ECS, Definity Prologix, S8100, S8300, S8500, S8700, Partner, Merlin Legend & Merlin Magix phone systems and eCAS Call Accounting Systems.
  • Design, programming, installation and maintenance of Active Voice Replay, Replay Plus, Repartee OS/2 & Repartee 2000 voice mail systems.
  • Design, programming, installation and maintenance of SDT Apogee Call Accounting software.

Confidential

Senior Consultant

Responsibilities:

  • Project Manager of all voice services for new site installations and moves for over 5,000 end users at MetLife in NY & NJ.
  • Services included: Avaya Definity, Intuity, Conversant & CMS. Verizon Centrex Service. AT&T Megacom, Advanced Features & SDN.
  • Migrated multiple SONET rings from OC-12 to OC-48 service.

Confidential

Project Manager

Responsibilities:

  • Senior administrator of Avaya Definity PBX, R3CMS, AUDIX & Genesys systems, data connectivity and call routing for 8 call centers.
  • Manager on several major projects including, PBX, Genesys, CTI and DS3 installs and upgrades.
  • Responsible for setting and meeting budget goals and objectives.
  • Designed new command console for call center operations.

Confidential

Telecommunications Manager

Responsibilities:

  • Administration, design and maintenance of voice and data communications systems.
  • Designed and administered company wireless paging system.
  • Administered and maintained company two-way radio system.
  • Responsible for all company communications billing.
  • Designed new switch room and wiring plan for AS/400 computer system.

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