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Sr. Program Manager Resume

SUMMARY:

  • High - performing technical executive with advanced .NET/Java development/Support experience.
  • Consistently successful in managing Enterprise Software product developments, related P&L, Owning product road-maps, improving PM/Operational processes and overall Software product quality resulting in Customer Satisfaction.
  • Mentor, motivate and lead high-performing Agile development/Support teams based in Houston and around the globe.
  • Very much Customer focused by nature.
  • Strong experience with PLM tools.
  • Sr. Software Delivery manager with extensive experience in managing multiple projects simultaneously with their budgets, Scopes, Time lines etc.
  • Accomplished at delivering software Testing/QA and pre-sales (RFPs, RFIs etc.) support.
  • Proven leader with expertise in forming, managing cross-functional and global teams using waterfall or Agile development processes.
  • Self-motivated and result oriented team player with a strong drive to succeed.
  • Very effective in driving team results while maintaining high-morale.

CORE COMPETENCIES INCLUDE:

  • Banking/Mortgage experience
  • Vision, Strategy & Execution
  • Development & Leadership
  • Agile & Waterfall models
  • Support/PMO/Portfolio Mgmt.
  • IT Operations Management
  • Product Architecture
  • Team Building/Mentoring
  • Testing, Quality Assurance
  • Delivery Management
  • Program/Project Mgmt.
  • Global Talent Acquisition

TECHNICAL SKILLS:

.NET, XML, Oracle etc. Strong working knowledge with Java/J2EE/C++, .NET platforms, HP-UX, SOA Manager, MS office tools, Mercury products, XML, XSLT, VC++, Classic ASP, ASP.NET, C#, IIS, VB, VB Script, HTML, Java Script, Crystal Reports, FTP Server, FrontPage, SQL Server, MS Access, CMS, MS Vista, Windows 7, Visual FoxPro, Novell etc.

ORGANIZATIONAL EXPERIENCE:

Confidential

Sr. Program Manager

Responsibilities:

  • Responsible for managing over all Testing/development/Support teams working on Mission Critical HP-UX product deliverables; supervising the activities pertaining to driving and influencing Release, CS and Testing process, ensuring high quality of OS deliverables using Agile development.
  • Liaising with cross functional teams and partners / vendors / customers and Program / Project management.
  • Negotiate scope, roadmap, resource planning etc. Get involved in module trainings.
  • Responsible for managing SCRUM development teams using MS Project tools.
  • Drive and Influence enhancement requests, test processes, build process etc.
  • Being Part of PMO, manage improvement initiatives that better SDLC process, Customer SLAs, Release processes etc.
  • Identify the process gaps, recommend improvements and track implementations.

Confidential, Houston, Texas

Project Manager

Responsibilities:

  • Reporting to the Director, responsible for managing the Desktop Software/Firmware app development projects and Confidential in Houston and Europe; supervising the activities pertaining to hiring, resource allocation, people management, budget estimation and planning, capital equipment’s, lab and infrastructure set-up.
  • Liaising with cross functional teams, Testing, Business partners / vendors / customers and Senior Mgmt.
  • Responsible for all NB/DT Software/QA deliverables for 50+ Laptop/Desktops
  • Managed 4 front line managers, 3 architects and 2 Leads. Identified two key engineers, coached, mentored and promoted them to Architect levels by taking them through the HP TCP process panel.

Confidential, Houston

IT Manager

Responsibilities:

  • Worked for Confidential, managing development of Mortgage/Banking software products, People, Testing/QA teams. Worked with NC’s senior executives, Loan officers etc. to build customer centric solutions thru C/S and Web apps.
  • Reported to VP-IT, assumed full ownership of NC’s IT development division, including procurement, Vendor mgmt. etc.
  • Managed Technical teams/SDLC process and related artifacts, SLAs, MRDs etc. using MS SharePoint.
  • Re-positioned QA/Testing teams by hiring right talents across US, improving the product quality.
  • Developed Mortgaging Web portals using .NET platform. Managed global Resources.
  • Worked with senior management to implement CM processes across the Org.
  • Worked closely with stake holders to prioritize their needs and PMO to meet ITIL standards.

Confidential, Houston

Project/ QA Lead D

Responsibilities:

  • Ensuring Projects meet the QA measures defined by the Committee, delivered on time etc.
  • Managing PMO and communications. Tracking deployment LCs, related resource allocations.
  • Contributed Quality guidelines and processes to the overall development org.
  • Acted as a technical expert to help out the team as needed on .NET platform.
  • Ensured Agile practices are followed consistently across 7 projects.

Confidential, Houston

Systems Analyst/Global Support Lead

Responsibilities:

  • Working with Support specialists around the world, attending, resolving issues for the customers.
  • Ensuring Channel Web applications are available 24x7 to its customers.
  • Addressing customer issues, managing Channel Support model and resources.
  • 24x7 on call pager allocation, management etc.
  • Used Remedy solutions for managing help desk tickets. Provided object-oriented design, programming, implementation and support to the web applications.
  • Helped preparing Test plans, data and user documentation for different modules of applications which involved credit card validation, shopping cart etc.

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