We provide IT Staff Augmentation Services!

Program Manager Resume

OBJECTIVE:

Seeking product strategy and organizational development role that will allow me to apply a wealth of experience in Telecommunications, GNSS, Network/Infrastructure Engineering, Program and Strategic Management in Government, Private and PPP sectors. Seeking an opportunity that will allow me to combine my skills with leadership qualities and profound understanding of Organizational Business Requirements, to achieve strong value added objectives.

SUMMARY:

  • Distinguishing intrinsic qualities, which can potentially lead to strong business growth and technical case of an organization, include:
  • Self - motivated, proactive and believe in hard work leading to team achievements, committed to self-learning and ongoing development.
  • Excellent presentation, communication skills and customer focus with team leading and stakeholder management capabilities. Adaptable and problem solving approach. Strong documentation skills with high attention to detail and accuracy.
  • Strong negotiation skills to work effectively with technical staff and senior management, across cultural boundaries maintaining confidence levels. Ability to strongly manage, control and motivate a team with task prioritization.
  • Able to share and maintain a consistent knowledge level through new and old team-members in a simple yet effective manner. Efficient work load distribution across junior members according to their abilities maximizing team output.
  • Strong Professional background with extensive academic portfolio. Intelligence paired with hard work and patience. Entrepreneurial and start-up establishment experience.

KEY MANAGEMENT SKILLS:

  • Organizational, Team, Engineering Management, Change, Solution, Technology and Operations Management.
  • Project Forecast, Scope and Time Management, Cost Benefit and Quality Management.
  • Resource Control and Communications Management, Stake Holders, Risk, Issues, Acceptance and Documentation Management.
  • Contract Management and Strategy Establishment.

IT PROFICIENCY:

Project Management: MS Project Server and Professional, MS Visio Professional, Adobe Acrobat Writer and Reader

Office Hand: MS Office XP Professional & Vista 2007 (Word, Excel, PowerPoint, FrontPage), Open-Office

Virtual Environments: Citrix MetaFrame, Virtual PC

Multimedia: Adobe Photoshop, Html, Flash 5.0

Drawing: AutoCAD, MS Visio

Remote: Logmein, PcAnywhere

CAREER DETAILS:

Program Manager

Confidential

Responsibilities:

  • Accountable for the successful planning, delivery and implementation of projects on time, within budget and to quality, in a customer facing, director role responsible for coordination of all resources assigned to the project.
  • Responsibilities include Project planning, delivery, financial management, resource management, reporting and governance..
  • Adept at applying project controls including status reporting, change management, quality reviews, archiving of project documentation and identifying lessons learned and perform the following functions:
  • Confirm project business requirements and produce project plan, budget; resources plan, schedule, and maintain risks and issues logs.
  • Plan, schedule, monitor and report on the status of milestones and all key elements of the project. Monitor and analyse project progress and costs, identify and correct areas outside plan and identify improvements in project outcomes or approach.
  • Initiate tailored SEO/SEM strategies to propagate new improvements specific information to customers and undertake meetings with key stakeholders to inform of project status, risks and issues, and to obtain direction where necessary.
  • Identify scope and manage any changes to initial project specifications, and report change impact to stakeholders.
  • Escalation point for staff working on the project. Formulate contingency plans to address revisions to risk, budget, resources and requirements, and ensure relevant stakeholders are aware of status.
  • Demonstrate that project objectives satisfy all client requirements, and manage a smooth handover to external operational teams.
  • Plan own workload to achieve deliverables in required time frames;
Program Manager

Confidential

Responsibilities:

  • Understanding and adherence of OHS, Quality, Environmental and Public sector compliance.
  • Work collaboratively with Confidential Project/Managers for required agreements for new and existing station, site or node expansions.
  • Manage appropriate construction of civil and other infrastructure
  • Effective engagement of new and existing subcontractor base.
  • Manage efficient and seamless flow of work through to subcontractors.

Confidential

Deployment Operations Support Manager

Responsibilities:

  • Charged with delivering mobile network project needs while dealing with competing priorities and resource constraints.
  • This was for both natural and project based growth of Confidential Mobile network in 3G, 4G & LTE RAN and Transmission, keeping network impact to a minimum and controlling CAPEX.
  • Led influencing and negotiating agreements with internal and external partners to insure delivery of business objectives and management and consolidation of planning requirements for a wide variety of business needs and products.
  • Responsible for delivering accurate and robust Mobile plans to an aggressive schedule of in a timely manner.
  • Influenced inter carrier performance and processes: Scope Management, Time Management, Cost Management, Quality Management, Resource Management, Communications Management, Risk and Issue Management for a budget of $500k.
  • Led the responsibility to evaluate performance of infrastructure growth and management according approved AOP budget. Manage the Group within agreed expenditure levels, Policy & Strategy guidelines and delivery timetables in uncertain environments.
  • Project management to ensure timely completion of work under contract through subcontractor management.
  • Control project deployment of Confidential RBS6000, OMS1600 series, Hubs and TEBA spaces to meet requirements in site expansion and Greenfield deployment programs.
  • Work Order Management System / Status reports to meet client expectations, within constraints of time, budget, safety and quality.
  • Tracking of projects in WOM's, subcontractor WO's, variations, invoices and accurately progressing of projects in WOM's.
  • Program ManagerWorking closely with project, regional and support teams to achieve projects and contract objectives.

Confidential

Responsibilities:

  • Understanding and adherence of OHS, Quality and Environmental compliance.
  • Work collaboratively with real estate for required agreements for new and existing hub expansions
  • Manage appropriate construction of civil and other infrastructure
  • Effective engagement of new and existing subcontractor base.
  • Manage efficient and seamless flow of work through to subcontractors.
Program Manager

Confidential

Responsibilities:

  • Led the planning of the access and distribution networks nationally covering all Australia transmission and mobile network.
  • This included detailed plans to cater for the growth in the Access and Distribution networks to enable Optus to deliver its solutions .
  • Made significant contributions to Mobile business case estimates, material, duct and facility forecasts, and AOP costing.
  • Created optimisation plans for the access and distribution network to ensure the continued efficient use of leases and other network resources.
  • Minimised the impact of network growth on capital and operational expenditure.
  • Delivered business needs while dealing with competing priorities and resource constraints.
  • Influenced negotiation agreements with internal and external partners to enable delivery of business objectives.
  • Management and consolidation of planning requirements for a wide variety of business needs and products and management of a $1.5m budget.
  • Development and delivery of an accurate and robust Mobile plans to an aggressive schedule in a timely manner.
  • Ability to operate and produce results in an uncertain and evolving environment.
  • High level and detailed plans for the expansion of the Access and Distribution Network in the Southern Region.
  • Plans completed and entered into the appropriate information systems
  • Plans completed in line with agreed program schedules
  • Provide forecasting of FANs, Hubs, BTS, Transmission Lease, Duct, and TEBA space for growth requirements
  • Produce detailed forecasts and communicate to relevant stakeholders
  • Detailed, accurate forecasting given in timely manner aligned with growth forecasts
  • Forecast of Transmission materials required for growth plan
  • Produce detailed forecasts for access equipment, fibre and other material that require forecasting by logistics
  • Forecasts completed and submitted to agreed accuracy and timeframes
  • Produce 2 - 5 year network plans for the National Region
  • Network Plans including access transmission and fibre
  • Completion of Plan in agreed timeframes.

Confidential

Project Delivery Manager

Responsibilities:

  • Project managed new projects on Confidential sites and services according to policies and guidelines and maintain QoS.
  • Achieve milestones for efficient site delivery and acceptance.
  • Technically governed live Network changes and dynamically support all groups involved.
  • Forecast budget and resource requirements to meet stringent project time frames.
  • Conducted peer training and perform business meetings nationally and internationally amongst all stake holders.
  • Provided change recommendations on existing and new hardware and software OS.
  • Managed sub-contractors and control site implementations.
  • Managed JV and independent sites for all Confidential and network Order equipment from warehouse; managed timely delivery and completion through liaising across all teams involved through effective negotiation.
  • Managed conflicts through mediation keeping a strong working relationship amongst stake holders. Integrated all products, services, applications, technologies, skills and tools into the operational environment.
  • Configured and supported MGWS, Confidential /BTS, RNCs and SAXC and provide L2 support.
  • Deploy the new Huawei IP/PTN boxes for RNC offloading and packet data expansion.
  • Network related services included deployment and support care taking of both active and passive network elements in OSS, BSS, IT and Core network.

Confidential

Network Deployment Consultant, Design and Operations

Responsibilities:

  • Responsible for performing changes to the Optus 3G mobile network whilst ensuring software/hardware changes are performed in a controlled manner using appropriate Mobile Infrastructure procedures.
  • Provided Back-End Configuration, Fault Handling and Support to Confidential for all switches, BTS(s), RNC(s), transmission and Core Network and provide efficient problem resolution according to SLA.
  • Integration and configuration responsibility of MGW and HLR within existing network and new topology. Configured and supported Core Switches, RNC(s), BSC(s) and transmission equipment. Increased BTS and E1 capacity for HSPA.
  • Integrated and test with Confidential network and provide MTX, DDF, SAXC and XPOI recommendations. Design and provide planning recommendations for existing links and future expansions. Mapped the configuration of SDH and DWDM transmission equipment and end-end fault testing and resolution with field engineering.
  • Worked closely with GSM NSAC, GSM proactive, active and passive elements, Mobile Technical Support and Radio Access Engineering (RAE) groups as well as nationally based provisioning teams in Mobile Network Deployment and their appointed contractors.
  • Established & maintained quality working relationships with other provisioning teams within Optus, especially those within the Core & Mobile group.
  • Performed tracking of issues or faults to ensure on time performance meets specific targets.
  • Manage all Engineering Orders in BORIS and Excel for timely delivery of milestones and subcontractors’ work. Liaise with other teams for efficient utilization and allocation of orders and resources across the board. Ensure all OH&S and security procedures are strictly adhered to. Development of work processes & procedure documentation for higher management review. Conduct training for new peers.

Network (Engineering) Change Manager

Confidential

Responsibilities:

  • Successfully managed upgrades on Confidential existing GSM and CDMA network to 3G, the biggest joint venture and network upgrade in Australian Telecommunications Market.
  • Managed projects and change requests for planned work on Confidential (s), Confidential 200, 2000, 3000 series and Nortel Metrocell (s) commissioning of Radio Base Stations and transmission equipment, conduct site surveys and perform Non-Conformance Reports (NCRs) and CDMA decommissioning.
  • Designed and Monitored Core Network Component (MGW, NSS and GPRS) installations and manage deployment of Alcatel IN modules.
  • Checked implications and ensure no other services (e.g. Wireless Local Loops (WLL), Cascades and/or Repeaters) or sites are effected from the work requested, with Radio Operations Data System, RODS tool. Perform event and conflict management using Automatic Planned Event Coordination, APEC tool, according to Confidential guidelines. Perform fault management, process trouble tickets and coordinate field teams in Urgent Fault Conditions and work in collaboration with Confidential ’s Global Operations Centre (GOC) for all network faults and rectification.
  • Project managed, categorized and prioritized hazards ensuring minimum site outages and thus minimum customer impact and ensure that only the requested services inflict outage, using Confidential Spatial Analysis Reporting Environment.
  • Ensure the requests exactly match time frames specified by Confidential for specified sites.
  • Liaise with both field engineers and higher management ensuring total end-to-end confidence. Reschedule network upgrades if required.
  • Conduct Site Visits ensuring the work’s done according to specifications. Prepare daily outage and APEC review reports for efficient management.

Hire Now