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Senior Remedy Developer Resume

SUMMARY

  • To develop new ideas, meeting new challenges, and achieving organization goals, also seeking a responsible position in global based IT Company. As a responsible employee, I would like to work with an innovative mind within a team.
  • 58 months of experience in Software Development and Maintenance.
  • Proficient in Systems Requirements Gathering, Analysis, Design, Coding, Implementation and Testing.
  • Deftness in carrying out implementation, troubleshooting, developing and configuration of Remedy Application.
  • In - depth understanding of various software development models and methodologies.
  • Co-ordination with the client to ensure timely completion of deliverables, organized meetings related to project activities.
  • Involved in Production Support and active knowledge of Project Release Activities.
  • Proficiency at grasping new technical concepts quickly and utilising same in a productive manner.
  • Ability to support & sustain a positive work environment that fosters team performance with strong communication, relationship management skills.
  • Proficient in Remedy Development and Administration with Remedy ARS 7.x.
  • Proficient in administering and managing the BMC Remedy 7.x ITSM Suite of Applications -- Incident Management, Change Management, Problem Management, Asset Management and Service Level Management.
  • Proficient in Remedy Forms and other workflow objects development.
  • Proficient in customizing Service Request Management application as per client’s requirement using Advance Interface forms.
  • Setting up of Service Targets and Agreements using the Service Level Management module and configuration of corresponding Milestones and Actions.
  • Good understanding of Remedy Mid-tier system and Web Services.
  • Knowledge of Data load console to import, validate and promote data
  • Provided Production Support and resolved issues within the stipulated time.
  • Excellent troubleshooting skills to identify and resolve issues that arise within the application.
  • Maintenance of the Remedy Email Engine and resolution of email related issues.

TECHNICAL SKILLS

  • Remedy Action Request System 7x, Remedy ITSM Suite 7x - Incident Management, Change Management, Asset Management, Problem Management, Service Level Management, Mid-Tier, Remedy Import Tool, Data Management Tool, Service Request Management, Work Order Management
  • Windows Workstation and Server 2000, 2003
  • MS SQL Server 2008, Oracle Enterprise Edition, Microsoft Access
  • Apache Tomcat

PROFESSIONAL EXPERIENCE

Confidential

Senior Remedy Developer

Responsibilities:

  • Development and enhancement of the application based on BMC Remedy ARS 7.6.03 depending on client's requirement.
  • Directly interacts with client to gather SRM Enhancement requirements, LOE estimations, Giving Demo to client.
  • Configuration and Customization of SRM with back end applications i.e. Incident Management, Change Management and Work Order Management using Advanced Interface form
  • Configuring Approval Mappings for Change Requests.
  • Troubleshooting Auto Incident Creation process from BPPM.
  • Creation of workflow objects for easy manual creation of auto incidents.
  • Resolution of Live Incidents, Tasks, Change Requests, Problems, Service Requests, Work Orders.
  • Customer data gathering, data analysis, data sorting.
  • Foundation data loading User setup, assigning roles and permissions, creating support groups and access permissions, organization and site location configuration, assignment routing, Approval Process, operational and product catalogue implementation.
  • Creation and Building of Service Targets.
  • Preparing High/Low Level Design documents, implementation documents.
  • Creating custom fields in custom CMDB classes using CMDB class manager.
  • Creating and Running AIE jobs to load data in CMDB classes.
  • Monitoring email engine and troubleshooting email related issues.
  • Configuring Email templates.
  • Providing training/guidance to fresher joinees on Remedy Workflow Objects and Incident Management, Change Management process flow.
  • Providing technical support to both end-users and other IT Staff on all Remedy Applications
  • Unit Testing and Peer-to-Peer testing

Confidential

Senior Remedy Developer

Responsibilities:

  • Preparing High/Low Level Design documents.
  • Requirement gathering, analysis, LOE estimations.
  • Designing and Developing forms and other workflow objects using ARS 7.5/7.1 based upon client’s requirement
  • Troubleshooting web services to resolve integration issues.
  • Guiding team members in understanding the application and resolving technical issues
  • Unit testing and Peer-to-Peer testing.
  • Code Migration and supporting Production releases.

Confidential

Remedy Developer

Responsibilities:

  • Preparing High/Low Level Design documents.
  • Requirement gathering, analysis, LOE estimations.
  • Customer data gathering, data analysis, data sorting.
  • Troubleshooting web services.
  • Foundation data loading User setup, assigning roles and permissions, creating support groups and access permissions, organization and site location configuration, assignment routing, Approval Process, operational and product catalogue implementation.
  • Creation and Building of Service Targets.
  • Unit testing and Peer-to-Peer testing.
  • End to End implementation of Incident Management.
  • Customizing application based upon client’s requirement.

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