SUMMARY

• To develop new ideas, meeting new challenges, and achieving organization goals, also seeking a responsible position in global based IT Company. As a responsible employee, I would like to work with an innovative mind within a team.
• 58 months of experience in Software Development and Maintenance.
• Proficient in Systems Requirements Gathering, Analysis, Design, Coding, Implementation and Testing.
• Deftness in carrying out implementation, troubleshooting, developing and configuration of Remedy Application.
• In - depth understanding of various software development models and methodologies.
• Co-ordination with the client to ensure timely completion of deliverables, organized meetings related to project activities.
• Involved in Production Support and active knowledge of Project Release Activities.
• Proficiency at grasping new technical concepts quickly and utilising same in a productive manner.
• Ability to support & sustain a positive work environment that fosters team performance with strong communication, relationship management skills.
• Proficient in Remedy Development and Administration with Remedy ARS 7.x.
• Proficient in administering and managing the BMC Remedy 7.x ITSM Suite of Applications -- Incident Management, Change Management, Problem Management, Asset Management and Service Level Management.
• Proficient in Remedy Forms and other workflow objects development.
• Proficient in customizing Service Request Management application as per client’s requirement using Advance Interface forms.
• Setting up of Service Targets and Agreements using the Service Level Management module and configuration of corresponding Milestones and Actions.
• Good understanding of Remedy Mid-tier system and Web Services.
• Knowledge of Data load console to import, validate and promote data
• Provided Production Support and resolved issues within the stipulated time.
• Excellent troubleshooting skills to identify and resolve issues that arise within the application.
• Maintenance of the Remedy Email Engine and resolution of email related issues.

TECHNICAL SKILLS

• Remedy Action Request System 7x, Remedy ITSM Suite 7x - Incident Management, Change Management, Asset Management, Problem Management, Service Level Management, Mid-Tier, Remedy Import Tool, Data Management Tool, Service Request Management, Work Order Management
• Windows Workstation and Server 2000, 2003
• MS SQL Server 2008, Oracle Enterprise Edition, Microsoft Access
• Apache Tomcat

PROFESSIONAL EXPERIENCE

Confidential

Senior Remedy Developer

Responsibilities:

• Development and enhancement of the application based on BMC Remedy ARS 7.6.03 depending on client's requirement.
• Directly interacts with client to gather SRM Enhancement requirements, LOE estimations, Giving Demo to client.
• Configuration and Customization of SRM with back end applications i.e. Incident Management, Change Management and Work Order Management using Advanced Interface form
• Configuring Approval Mappings for Change Requests.
• Troubleshooting Auto Incident Creation process from BPPM.
• Creation of workflow objects for easy manual creation of auto incidents.
• Resolution of Live Incidents, Tasks, Change Requests, Problems, Service Requests, Work Orders.
• Customer data gathering, data analysis, data sorting.
• Foundation data loading User setup, assigning roles and permissions, creating support groups and access permissions, organization and site location configuration, assignment routing, Approval Process, operational and product catalogue implementation.
• Creation and Building of Service Targets.
• Preparing High/Low Level Design documents, implementation documents.
• Creating custom fields in custom CMDB classes using CMDB class manager.
• Creating and Running AIE jobs to load data in CMDB classes.
• Monitoring email engine and troubleshooting email related issues.
• Configuring Email templates.
• Providing training/guidance to fresher joinees on Remedy Workflow Objects and Incident Management, Change Management process flow.
• Providing technical support to both end-users and other IT Staff on all Remedy Applications
• Unit Testing and Peer-to-Peer testing

Confidential

Senior Remedy Developer

Responsibilities:

• Preparing High/Low Level Design documents.
• Requirement gathering, analysis, LOE estimations.
• Designing and Developing forms and other workflow objects using ARS 7.5/7.1 based upon client’s requirement
• Troubleshooting web services to resolve integration issues.
• Guiding team members in understanding the application and resolving technical issues
• Unit testing and Peer-to-Peer testing.
• Code Migration and supporting Production releases.

Confidential

Remedy Developer

Responsibilities:

• Preparing High/Low Level Design documents.
• Requirement gathering, analysis, LOE estimations.
• Customer data gathering, data analysis, data sorting.
• Troubleshooting web services.
• Foundation data loading User setup, assigning roles and permissions, creating support groups and access permissions, organization and site location configuration, assignment routing, Approval Process, operational and product catalogue implementation.
• Creation and Building of Service Targets.
• Unit testing and Peer-to-Peer testing.
• End to End implementation of Incident Management.
• Customizing application based upon client’s requirement.